51
poor

My Disney Experience | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
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Good
 
Epic
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Android unitQ Score
Android User Feedback
63%
Android
493 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
290 Reports
User Feedback
37%
iOS
290 Reports
63%
Android
493 Reports
My Disney Experience - Latest Quality Issues
Android
Dec 5, 2022
Not sure what they changed but the photo section is incredibly buggy. Preview is blank, it crashes, barely get to save a photo each attempt to view.
Android
Dec 5, 2022
Keeps crashing, doesn't accept payments
Android
Dec 5, 2022
App not working in the middle of our stay other guests around us it will not work for them either. We can't book lightning passes. Neither can other parties, really dampens the experience. Not very magical.
Android
Dec 5, 2022
This app has totally declined since last time we used it. Now the map itself constantly zooms out to the widest view of all the area so even if you click on say space mountain and look at the wait time yeah I count the three and boom is back to the whole map you have to search again. This is particularly frustrating when you're looking for a restroom. There are instances of it restarting / crashing
Android
Dec 5, 2022
App is down all the time. You have to call customer service or go to a guest services desk.
Android
Dec 5, 2022
This app used to be fine in terms of usability, functionality, and stability and helped maximize your enjoyment of a day at the parks. Something has happened to this app (in contrast to Disneyland which has its own app) making it almost unusable. Even in the park, cast members preferred using Google wallet for tickets and passes rather than Disney's own app. The map functionality which I realized I rely on quite heavily, is basically shot. Can't wait to uninstall this.
Android
Dec 5, 2022
This app freezes every single time really isn't usefull for disney please fix or get better also GPS is terrible!
Android
Dec 5, 2022
Only one issue I honestly have is when in map mode it automatically zooms out. CONSTANTLY wont stay zoomed where Im looking. Gets me so mad I can't keep using the ap sometimes. i have to hold the map with 2 fingers like I'm going to zoom in/out to keep it from zooming back out. I try to use it to research and plan my trip but this design flaw really inhibits functionality. I trully hope someone at Disney in their wisdom corrects this ASAP. Sorry but true. Thanks Disney!
Android
Dec 5, 2022
Seems slow and is not intuitive. Way too much junk on main home page.
My Disney Experience - Product Description
The official Walt Disney World® app! Now it’s easier than ever to plan & share your vacation details—at home & on the go.
- Maximize your park time by taking advantage of our new Disney Genie service, which generates a personalized itinerary that guides you through our theme parks with tips that can help you reduce time in lines & take the guesswork out of “what’s next.”
- Quickly access real-time wait times, park hours, Character Greetings, showtimes & more.
- Use the interactive, GPS-enabled map to explore the Resort & easily see the dining options, attractions & more nearest to you.
- Find your way around with step-by-step directions.
- Purchase your theme park tickets.†
- Browse restaurant menus, make dining reservations, modify existing ones & even mobile order meals from select locations.
- Download, edit & share your Disney PhotoPass photos & videos throughout your vacation once you’ve purchased Memory Maker, a product that gets you unlimited photos taken by our complimentary photographers at select locations.
- Search & filter activities to find exactly what you’re looking for.
- Keep select Disney Resort hotel reservations, dining plans & activities organized—all in one spot with My Day & Plans.
- Save time by starting your Disney Resort hotel check-in process right from the app.
- Visit My Account to manage your Disney Resort reservations, tickets, MagicBands & cards, share plans with others & sign out.
- Share plans with others through Family & Friends. Discover official content for Walt Disney World Resort, including our 4 theme parks (Magic Kingdom® park, Epcot®, Disney’s Hollywood Studios® & Disney’s Animal Kingdom® park), 2 water parks (Disney’s Typhoon Lagoon & Disney’s Blizzard Beach water parks), Disney Springs, select Walt Disney World Resort hotels & ESPN Wide World of Sports Complex.
†Ticket sales are for residents of the U.S. & Canada only & may not be available in some countries. Ticket prices are in USD only. 
Have questions, problems, comments or suggestions? Reach out to us at app.support@disneyworld.com.
Connecting to the Internet in the parks: Without a strong Internet signal, wait times, park hours & schedules may not update accurately. You can see if your device is connected properly by checking under Settings. 
Note: Some features in this app will require your full name, country, birthdate & email address, as well as access to your location data. If Bluetooth is enabled on your device, this app will also collect your precise location information through beacon technology in order to improve your in-park experience, such as wait times. To facilitate the sign-in process, the app will also require access to your email address, stored within Account Manager. 
This app may request access to your camera to capture media & scan barcodes. Some Disney PhotoPass Lenses may use information on your device to detect face & hand coordinates. The app may request access to your external storage to cache certain data for offline browsing.
Optional planning tools may also ask you to provide details about your travel party. Some features in this app include the ability to make purchases & will require a Wi-Fi or mobile carrier data connection. Guests must be 18 years or older to make purchases. 
Before downloading, please consider that this app contains in-app purchases that cost real money. The app provides you with the option to receive push notifications for information relating to your visit to a Park or a Disney Resort hotel. 
Terms of Use: http://disneytermsofuse.com
Privacy Policy: https://disneyprivacycenter.com
Your California Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-california-privacy-rights/
“Do Not Sell My Personal Information” Rights: https://privacy.thewaltdisneycompany.com/en/dnsmi
Important Info About Disney PhotoPass Lenses: https://disneyworld.disney.go.com/photopass-terms-conditions/#important-notice-about-attribute-lenses
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