29
poor

Domuso Resident Portal | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
NaN Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
86%
Android
6 Reports
iOS unitQ Score
iOS User Feedback
14%
iOS
1 Reports
User Feedback
14%
iOS
1 Reports
86%
Android
6 Reports
Domuso Resident Portal - Latest Quality Issues
Android
Jun 18, 2021
You've changed up your app and I am not going to pay my rent along with a checking account number that there's no place to provide that any longer unless I'm doing something wrong please let me know
iOS
Jun 6, 2021
Bad app.
I am not a fan of the app. I have not been able to pay my rent successfully, however; the customer service agent was nice! The agent was unable to help me though, which was upsetting. The website and the app kept rejecting my card and therefore my payment has not been successful. I wish my complex kept their previous payment service because there was never any issues.
Android
Jun 4, 2021
I spent 30 minutes trying to send a check and it kept refusing. I even had problems with money orders. I first wanted to pay directly from my bank but Domuso asks for your username and password to your bank, can you imagine they would have full access to your account or accounts.
Android
Jun 1, 2021
Unable to transmit photos of my checks
Android
May 31, 2021
This app has several complaints to the better business bureau from constantly raising their fees to no response. To them paying your rent late.
iOS
May 20, 2021
Pretty useless
Doesn't update with correct amounts owed, app interface isn't that nice or convenient or even laid out better than the website. Bank account recently just got rejected after using it successfully for months. The Domuso staff told me they not only had no clue what the error is exactly but they couldn't do anything at all to fix or even try to find out why. So they expect me rather than pay through the app to now draw out cash and pay through the Domuso money gram at an in person location. Because it's not like the app was made specifically to avoid inconvenience like that.
iOS
May 11, 2021
Really!?
Customer service won't get back to me or my manager about a duplicate charge. Absolute crickets for a week now, multiple emails sent!
Android
May 8, 2021
Horrible. Over charges on bank accounts. Charges % fees just to pay your rent. The faults of this app are why my rents late, and I'm near eviction. DO NOT USE THIS.
iOS
May 3, 2021
Does not sync with website
The app is convenient for paying rent, but I find it really annoying that it does not sync with the website. So if you make payments on one you can't see them in the payment history on the other, meaning you have to check both places for payments. Also, if payment is dropped off at the apartment office it shows up on the website but not the app. After discovering this, I think I'll stick to just saving the website in my favorites and using it so all my payment history is in one place except the one payment I made on the app until they can fix this issue and have the two sync together.
Domuso Resident Portal - Product Description
Domuso makes paying rent easy with mobile-enabled options that are automated and streamlined so you can get back to living your life. Pay rent using a credit card, debit card, eCheck/ACH, or cash. 

Built for Convenience: Set up electronic payments by eCheck/ACH or major credit/debit card and enroll in monthly AutoPay for even more convenience.

Digital Certified Options: Online Certified is a safer alternative to money orders when you need to pay with certified funds or our integration with MoneyGram allows you pay securely and easily with cash at thousands of locations.


Paying rent is easy: Search for your property, sign up, and submit a payment!

Note: your property must be partnered with Domuso to pay. Options may vary based on apartment community.
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