10
poor

Empower Retirement | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
4%
Android
3 Reports
iOS unitQ Score
iOS User Feedback
96%
iOS
70 Reports
User Feedback
96%
iOS
70 Reports
4%
Android
3 Reports
Empower Retirement - Latest Quality Issues
iOS
Nov 26, 2021
It does not work
The website only routes me to the app and won't let me log in. The app will either only show my overview and when I click the more options menu I get “log in” Or it just doesn't load. So can y'all like fix the app or the mobile website routing issue?
iOS
Nov 24, 2021
Mobile Site forces buggy app
You can't access the site via mobile, it forces you to use the app. The app crashes anytime I look at my loan balances. It also crashed when I looked at my investments.
iOS
Nov 23, 2021
Widget Improvements
At this day and age, legitimate applications have functional widgets. The Empower widget only shows a single account, there is no total account sum or a widget that shows multiple accounts (eg. IRA and 401K).
iOS
Nov 23, 2021
Forces use of app
Navigating to the website forces you to download the app. The app lacks features from the full website!
iOS
Nov 22, 2021
Not pleased
Can't get the website from iPad anymore so I get the app they insist I must have. Tried twice to change investments and the app just goes away, pop, gone. Thanks a lot empower.
iOS
Nov 22, 2021
Forces you to use the app
I hate that the mobile website forces you to use the app. There is no way to login to your account with a mobile browser, it only gives you the option to use the app.
iOS
Nov 21, 2021
Rebalance confirmations needed
I thought my rebalance had already been done. Resubmitted it.
iOS
Nov 20, 2021
Don't Force Use of This App on Mobile Devices!
When trying to access on iPad browser, one is switched to app. Cannot change some settings in app and unable to access regular website. Give user the choice to access Empower website on mobile devices!
iOS
Nov 20, 2021
Terrible app experience
App provides no access to self directed brokerage and instead tells you to visit the website….only the website has device detection in place such that it is impossible to log in to the website from any iOS device (this only changed recently). It's a terrible feeling to be denied access to your money. Shocking that they did this and shocking it has gone on so long….just let people log in to the website from iOS browsers since the app is not full featured…simple fix.
Empower Retirement - Product Description
Empower’s award-winning mobile app can help you take control of your finances today. You can easily register an account, proactively manage your money, access intuitive resources to build your financial confidence—and so much more.

PERSONALIZED VIEW OF YOUR ENTIRE FINANCIAL PICTURE

At Empower, we want to make it easier to manage your finances and give you right the tools to take smart steps toward your goals. With the Empower mobile app you can manage all your Empower accounts—anytime, anywhere—including your retirement plan, investment accounts, health savings accounts and more.

ENHANCED PROTECTION WITH EXTRA LAYERS OF SECURITY

Biometric identification and multi-factor authentication provide added security to help protect your identity, privacy, assets and data. And Empower will never sell your personal information to third parties.

OPTIMIZE YOUR EXPERIENCE WITH INTEGRATED FEATURES

Connect your app experience with Siri and the Apple Watch to track your accounts—and your progress—while you’re on the go. 

The images provided are for illustrative purposes only.

Securities offered and/or distributed by GWFS Equities, Inc., Member FINRA/SIPC. GWFS is an affiliate of Empower Retirement, LLC; Great-West Funds, Inc.; and registered investment advisers, Advised Assets Group, LLC and Personal Capital. This material is for informational purposes only and is not intended to provide investment, legal or tax recommendations or advice.

Unless otherwise noted, investments are not deposits, insured by the FDIC or any federal government agency, or bank guaranteed and may lose value.
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