Quality degradation at Empower Retirement  
Users report higher volume of Quality Issues than usual
0
poor

Empower Retirement | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
6%
Android
4 Reports
iOS unitQ Score
iOS User Feedback
94%
iOS
58 Reports
User Feedback
94%
iOS
58 Reports
6%
Android
4 Reports
Empower Retirement - Latest Quality Issues
iOS
Nov 26, 2022
Wish I could login…
Got forced to this app because my account got upgraded, to bad I cant even create a profile or login. Locked at the registration menu and won't give me the option to login after creating a username and password.
iOS
Nov 27, 2022
Empower is garbage
Forced to download an app that won't recognize my credentials or give me access to my account. Horrible business practice.
iOS
Nov 27, 2022
Time consuming much?
Why in the world would you make someone go through that much trouble to add a date of birth when adding a beneficiary?
iOS
Nov 29, 2022
Frustrating
Half the time you are not able to login.
iOS
Nov 29, 2022
App crashes
When I try to change future investments the app crashes can't change anything
iOS
Nov 30, 2022
Widgets, Apple Watch, Siri
I like the app but I have been unable to enable the widgets and Apple Watch in settings.
iOS
Nov 30, 2022
The worst app
This app is the worst!!! They offer touch sign in but it never works for me and ends up locking me out and it's not like a couple hrs it's a whole day lock out . I tired to login manually and it still locked me out. I put in the correct password. Ridiculous
iOS
Nov 30, 2022
I don’t want an app to check my balance
I was perfectly happy occasionally logging onto the website to see my account balance. Now they want to direct me to an app I don't need. I'm through.
iOS
Nov 30, 2022
Terrible
Empower is just Terrible. Hard to do anything on and stay correct on the web site. Calling is almost impossible. Accounts change and no one knows why. Just terrible
Empower Retirement - Product Description
Empower’s award-winning mobile app can help you take control of your finances today. You can easily register an account, proactively manage your money, access intuitive resources to build your financial confidence—and so much more.

PERSONALIZED VIEW OF YOUR ENTIRE FINANCIAL PICTURE

At Empower, we want to make it easier to manage your finances and give you right the tools to take smart steps toward your goals. With the Empower mobile app you can manage all your Empower accounts—anytime, anywhere—including your retirement plan, investment accounts, health savings accounts and more.

ENHANCED PROTECTION WITH EXTRA LAYERS OF SECURITY

Biometric identification and multi-factor authentication provide added security to help protect your identity, privacy, assets and data. And Empower will never sell your personal information to third parties.

OPTIMIZE YOUR EXPERIENCE WITH INTEGRATED FEATURES

Connect your app experience with Siri and the Apple Watch to track your accounts—and your progress—while you’re on the go. 

The images provided are for illustrative purposes only.

Securities offered and/or distributed by GWFS Equities, Inc., Member FINRA/SIPC. GWFS is an affiliate of Empower Retirement, LLC; Great-West Funds, Inc.; and registered investment advisers, Advised Assets Group, LLC and Personal Capital. This material is for informational purposes only and is not intended to provide investment, legal or tax recommendations or advice.

Unless otherwise noted, investments are not deposits, insured by the FDIC or any federal government agency, or bank guaranteed and may lose value.
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