20
poor

Empower Retirement | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
15%
Android
6 Reports
iOS unitQ Score
iOS User Feedback
85%
iOS
34 Reports
User Feedback
85%
iOS
34 Reports
15%
Android
6 Reports
Empower Retirement - Latest Quality Issues
iOS
May 2, 2021
My phone is obsolete and can’t download the app
You have effectively locked me out of my retirement account data. I am not going to spend $1000 for a new phone and you won't let me use a earlier software version. Great work on your behalf. I only needed the data for my taxes. I feel safer now that you have encryption safeguards for my account. Issues not addressed. Please fix. I just finished the latest update of my psi on 4-1-2021. 14 days before tax day. Makes no difference. I know that you are sorry for any inconvenience this might have caused me. Send me a new phone as a token of your sorrow. 4-5-2021 still no fix. No way to access my account. 4/11/21 no repair no way to access my account. Taxes 6 days away. Nobody cares. My review will be deleted with one stroke. 4/18/21. Thanks for your timely support of my update Please send me a phone with an updated operating system to show me your sorrow for the inconvenience you HAVE caused me. You have STILL not addressed the problem. Thanks for fixing the problem with this software. I am left with two choices since I don't have the current operating system. Buy a new phone for $1,000 or your most generous offer of pounding sand. This presents a great problem since I have lots of time to pound sand.
iOS
May 1, 2021
Tries to load then app stops
Every time I log in it starts trying to load everything then the app crashes been this way for a few months now it's crap.
iOS
May 1, 2021
No daily changes reported
I am typing a review on my iPhone but see no letters appear as I type. Terrible.
iOS
May 1, 2021
Widget doesn’t work
For the widget if asks me to customize and when I choose what I'd like to see (4 choices) nothing shows up on widget but rather asks to customize again. Tried 5 times. Useless widget
iOS
Apr 28, 2021
Update shuts down app
I just updated the app and now it shuts down every time I attempt to logon
Android
Apr 27, 2021
It sends me a code but then it will not let me enter it. Cannot log in
iOS
Apr 26, 2021
Face ID turned off with App Update
Not impressed. Why turn off Face ID when updating the app?
iOS
Apr 26, 2021
Crashes
This app crashes every time I try to see a custom balance over time.
iOS
Apr 26, 2021
Privacy via trash
Trash app crashes 100% since the forced update. This has resulted in 100% security since no one can use it. Congrats developer, you found the key to secure accounts. Make the app so bad that no one can access! I read about many with old phones having this issue but I can tell you I phone Xs and my wife's new 12 both fully up to date have all the same problems. Wish there was a negative star rating. No reason to even have the stupid app on the store.
Empower Retirement - Product Description
Participants in retirement plans serviced by Empower Retirement, use this app to view account details, execute transactions, and manage your retirement plan.

Use your device to:
• Register, enroll, and log into your retirement plan.
• Model different saving scenarios and see their potential impact on achieving your retirement income goal.
• View account balances, rate of return, transaction history, statements, and plan investment lineup detail.
• Modify contribution rates, allocations, and beneficiaries.
• Request new loans, and see active loan details.
• Request new withdrawals, and see withdrawal history.
• Download plan forms, and upload documents.
• Keep your personal profile up-to-date, including communications preference, username, and password.

Use your Apple Watch to:
• View your estimated retirement income projection and progress toward your retirement income goal.
• View your account summary with balances and investment information.
• See a count-down to your projected retirement date.

The images provided are for illustrative purposes only.

Securities offered and/or distributed by GWFS Equities, Inc., Member FINRA/SIPC. GWFS is an affiliate of Empower Retirement, LLC; Great-West Funds, Inc.; and registered investment advisers, Advised Assets Group, LLC and Personal Capital. This material is for informational purposes only and is not intended to provide investment, legal or tax recommendations or advice.

Unless otherwise noted, investments are not deposits, insured by the FDIC or any federal government agency, or bank guaranteed and may lose value.
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