Quality degradation at E-PASS Toll App  
Users report higher volume of Quality Issues than usual

E-PASS Toll App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-21 Points Past 7 Days
Category: Travel
Work at Central Florida Expressway Authority? Unlock additional insights
30-Day Trend
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Android unitQ Score
Android User Feedback
8 Reports
iOS unitQ Score
iOS User Feedback
2 Reports
User Feedback
2 Reports
8 Reports
E-PASS Toll App - Latest Quality Issues
Jun 20, 2021
Can't edit plate in app. Have to go to website to do that (which works fine). Since I have ADDRESS_REMOVED1 at a time, I just take the transponder with me and change the plate info. Would be nice to do this in the app so I can add money and change plate in the same place. As it is it is easier to just add a link to the webpage on my homescreen instead of use this app. Hoping for a fix soon. I always forget and then have to sign in twice.
Jun 19, 2021
No sé que le pasa que cuando uno pone los números salen otras letras que no son los números. Y mi usuario y mi contraseña las puede crear pero ahora no puedo entrar. También uno escribe en minúscula y sale en mayúsculas siempre. Por favor arreglen ese problema
Jun 4, 2021
Downloaded the app and checked the invoice to be paid but there is nowhere to pay it
Jun 1, 2021
Does not download
I tried to update my account and was given the notice that I cannot log in without updating the app. However, the new app does not download. Worthless
May 29, 2021
A SCAM!!! Overcharged $1200!!!!
This app is terrible and I emphasize nobody use it! My only incentive was to use it for the discount, however after installing the app and attempting to make a payment with my debit card the app declined it multiple times, as well as my credit card, and third card. After being fed up I called Epass to pay the bill. After getting off the phone and checking my accounts I see I have one account charged 4 times for $150 my credit card 3 times for $150 and separate debit card for $150. I have spent the last three days disputing it with Epass for them to say they don't see any of the charges after me going in person, showing them their app!!! And the statements from them on my account they still say there is nothing they can do for me as now I have to get a new wallet of debit cards and while my banks dispute it with them. 10 for 10 would never use again ‼️‼️‼️ And I am not the only person who had this issue.
May 24, 2021
Won't take my sign in info.
May 19, 2021
Was running into some issue but it's working fine now. Very convenient app
May 14, 2021
Didn’t work
Couldn't enter payment details when setting up myaccount. Had to just use the website.
May 9, 2021
I'm still trying to figure out why someone would come out with this useless app.It sounds like a good app but it won't let you use a payment method.
E-PASS Toll App - Product Description
The E-PASS Toll app is the smart solution for E-PASS customers to manage their E-PASS prepaid toll account. Now Florida drivers can also use the E-PASS Toll app to pay a Pay By Plate toll invoice from the Central Florida Expressway Authority.

Application Features:
• Check your account balance
• Receive alerts when your account reaches a low balance
• Quickly add funds to your account
• Update vehicle information
• Monitor toll activity and view account transactions
• Update contact or payment information
• Sync with fingerprint authentication

Download the free E-PASS Toll app today to seamlessly manage your E-PASS account or pay a toll invoice from the palm of your hand.
Want to improve your unitQ Score by 20% within 30 days?
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