Quality degradation at Esurance Mobile  
Users report higher volume of Quality Issues than usual
69
poor

Esurance Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-31 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
88%
Android
61 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
8 Reports
User Feedback
12%
iOS
8 Reports
88%
Android
61 Reports
Esurance Mobile - Latest Quality Issues
Android
Jun 17, 2021
It will not work. It keeps closing out as soon as I log in.
Android
Jun 17, 2021
Can't access my mobile account.
Android
Jun 13, 2021
Does a great job being a stable app. When it updates it doesn't mess any setting up or lose context. Really appreciate that as many other apps do.
Android
Jun 12, 2021
Stay away from this company. Sent an email canceling service. I purchased new insurance before canceling and emailed them proof and they sent my account to a collection agent which reported it to the credit bureaus.
iOS
Jun 1, 2021
Always glitches
This app is easy to use, and it's nice to have ID cards easily accessible, but every time I try to make any policy changes I always get the message “we've encountered an error. Let's try that again”. It's frustrating wasting time trying to make a policy change, and then ending up having to call an agent anyway to make changes, and listen to the recording telling you you should use the mobile app before it'll ring someone. I'd love to use this app, I hate having to waste time calling someone when I should be able to use this.
Android
May 28, 2021
doesnt let you screen shot your policy card
Android
May 27, 2021
Keeps crashing when I try to look at police details
Android
May 25, 2021
When trying to login it says my network isn't connected so I can't submit photo claims or login sometimes
Android
May 24, 2021
App is pointless to have. It is not working and I can't use the app to make a payment, which is the only reason I have it.
Esurance Mobile - Product Description
Esurance Mobile is now better than ever! 

Updated with a sleeker, more intuitive design worthy of the fast-paced, modern world you’re living in. 

In addition to the new look, you’ll also enjoy: 

• Simplified, user-friendly navigation
• New, helpful policy info pages 
• Roadside & accident help in just a few taps
• Easy access to your insurance ID card
• A simple way to customize notifications
• Log in using Touch ID

And as always, Esurance Mobile helps you:

Take care of business
- Log into your policy
- Check your coverages
- Add a new car or edit an existing one*
- File a new claim — or save accident info, including photos, for later
- Submit photos for an estimate
- Pay your bill
- Update your contact info
- Change your policy payment date
- Update your payment method

Manage repairs
- See and send photos of your repairs
- Contact your dedicated claims rep directly
- Find out when your car will be ready

Access key info
- View and save your ID card — plus use it as digital proof of insurance if it’s allowed in your state
- Find preferred repair shops near you
Get roadside assistance
- Pick your service (from lockout to tow to gas) and find service providers near you in a few taps — no phone call required
- Get real-time updates and track your rescue on a map

Find useful stuff
- Track down everything from nearby gas stations to the best local cupcakes. All without leaving the app.

If easy is your jam, download Esurance Mobile.

Feedback, questions, or app ideas? Shoot us an email at mobilesupport@esurance.com.

*Not yet available in all states.
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