Quality degradation at Extended Stay America  
Users report higher volume of Quality Issues than usual
71
fair

Extended Stay America | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Extended Stay America? Unlock additional insights
Android unitQ Score
Android User Feedback
89%
Android
8 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
1 Reports
User Feedback
11%
iOS
1 Reports
89%
Android
8 Reports
Extended Stay America - Latest Quality Issues
Android
Jun 17, 2021
They stole my gmail a count and hacked me
Android
Jun 13, 2021
I had nothing but a positive experience here. If I had to find a complaint I guess it would be that I needed more access to a vacuum. But really come on now that's it that's my only complaint. Pretty much. Great staf. Excellent! Building for its age. Of the other complaints I had I would be the second one was that I didn't see any hookers. And I was here 7 days.
Android
May 18, 2021
I must say, I am shocked and appalled, to put it mildly. I haven't ever stayed at an ESA hotel and I never will again. While I was wiping all the surface areas down after I arrived on Friday, May 14th at around 330, and I decided I would wipe the bathroom floor down too. I was using antibacterial wipes, by the way. And I wiped along the side of the toilet and I felt a sting on my right middle finger so I looked and could not believe what I saw! There was a broken insulin syringe's needle, TBC...
Android
Apr 9, 2021
What I don't like is the app will show you a price and when you go to select a room the price change.
Android
Mar 6, 2021
This app is pretty much useless. Allows you to add an address on where, which hotel you want to stay in however when you hit enter it shows you a list of multiple Extended Stays. Your lucky if it's the same information you put in.
iOS
Feb 19, 2021
I’m not seeing the PERKS.
They claim “the longer you stay the less you pay,” but I've yet to see this come to fruition. I just got on the app to extend & of course they advertise the room as a low price but when I click on the choice, the price mysteriously shoots up by $20. That's not a perk lol. Then when I shorten the days it's advertised at a higher price & upon clicking on the choice *gasp* what do you know, HIGHER price remains. Idk if that's a glitch but it's starting to seem really suspect. It's not that I can't afford it, but I surely do would like to save if I can. As much money as I've forked over to this company with expectations of paying less, this has become a frustrating let down.
Android
Feb 11, 2021
Easy to use, because the website doesn't show me the full balance after I make the reservation
Android
Feb 2, 2021
I've contacted (Emailed) and explained It WON'T download, this was about a week ago but to date NO ANSWER BACK FROM THEM???
Android
Jan 5, 2021
Hate that you really can't get the discounts they advertise unless you book 30-60 days all at once.... Who the heck has that kinda money all at once?? Not me... Or trust me I'd LOVE to..
Extended Stay America - Product Description
Extended Stay America has made your life easier with the launch of our new mobile app! Need to book a hotel room on the go? Looking for the best possible rate? Want to know what’s in the area? With the new Extended Stay America app, you will not only be able to book a hotel room easier and faster, but you’ll also have access to amazing features that will make your stay with us more enjoyable.

Our hotels are perfect for any length of stay, from a day, to a week, to a month. And you’ll always find an Extended Stay America hotel nearby. With our fully equipped kitchens, eating what you want while you travel has never been easier. 

Things you can expect from this app:
• Book your next stay at one of our 625 hotels throughout the US
• Our app will always provide the best rate available
• Sign up for our Extended Perks rewards program for deals and discounts 
• Use our awesome tools to See What’s Nearby, important locations close to your hotel
• Take advantage of exclusive Extended Stay America specials and promotions
• Get a glance of your hotel before you arrive using our interactive photo gallery
• Use your Extended Perks account to locate past, current and pending reservations
• Use our app because it’s cooler than our website!

So don’t delay… download today!
Want to improve your unitQ Score by 20% within 30 days?
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