Quality degradation at Favor: Local Delivery Service  
Users report higher volume of Quality Issues than usual
48
poor

Favor: Local Delivery Service | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-21 Points Past 7 Days
Category: Food & Drink
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Android unitQ Score
Android User Feedback
81%
Android
68 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
16 Reports
User Feedback
19%
iOS
16 Reports
81%
Android
68 Reports
Favor: Local Delivery Service - Latest Quality Issues
Android
Aug 17, 2022
This is the worst delivery app ever! Could not get a total amount to show before I confirmed the order. Then they charge me triple what my food was, the whole $0 delivery is a big fat lie. I had used it once before and decided to give them another try. I promise, it has been uninstalled forever.
Android
Aug 17, 2022
Will never use them again. They don't give you very many options on items you're trying to order at convenient stores. They don't show what they're going to charge you until your order is already dropped off. The "subtotal" they guesstimate is always way off. The extra fees they tack on add up quick. They put a temporary hold on your card for double the amount of your total. Way too expensive!!!
Android
Aug 16, 2022
Why can't these apps be transparent about the price markups. A combo meal I get often in the drive thru is $8.75 for a small. This app shows it at $10.50 for a small. Thats just the price of the item, then tacking on the fees afterwards. Price items exactly as they should be and just let me know the fees are higher. This app is no better than DoorDash, and that sucks because I love HEB. Ugh
Android
Aug 16, 2022
When I tried to use a credit on an order, there is no option to have that credit attach to the order. I wouldn't have ordered at all or would've had a much smaller order if I wasn't trying to meet the minimum amount to use the credit (I did meet it). This is the second time this has happened out of 2 orders and I'm very frustrated and probably won't be ordering again because of it.
iOS
Aug 15, 2022
Horrible.
Don't use this app they have the worst customer service and their app is relatively hard to navigate. It took me forever to find where to delete my card information and you can't delete your account. Once you sign up they have your contact and card information and you can't delete it from the app/site so unless you are sure you want an account I would suggest a different delivery service.
Android
Aug 15, 2022
The prices of items on the app sometimes don't match (much lower than) the actual prices. This is intolerable.
iOS
Aug 15, 2022
Not the same anymore
I use to love Favor! But over the last several months I noticed how the menus at restaurants still aren't updated from specials they had last Fall. For example, Nothing Bundt Cakes sold pumpkin spice cakes last September and October. On Favor it still shows the old items and not the new ones. Also, I've had drivers change constantly for an hour, so I had to cancel. The app just isn't the same that it use to be.
Android
Aug 15, 2022
it hasn't been working properly
Android
Aug 14, 2022
Every single time I order from this app it's always an issue my order is always wrong and or my runner never answers can't even get an answer from tech support 0/10 would not recommend until they get their act together
Favor: Local Delivery Service - Product Description
Favor is the easiest way to get anything you want in your city delivered to your door in under an hour.

New users: See why Favor is Texas’ favorite delivery app—download today and get FREE DELIVERIES your first 2 weeks!

Favor delivers what you want, when you want it. Want to order Chinese food? Need to order beer or wine? Our personal assistants (we call them Runners) are ready to help with quick delivery from any of your favorite restaurants and stores.

Stay safe and healthy with Doorstep Deliveries, a 100% contact-free delivery experience. Your order will be dropped off at your door, and you can still contact your Runner by text.

Favor is also supporting local businesses throughout Texas with Local Favorites. Now, you can get free and discounted deliveries from hundreds of local restaurants you love.

Whether it’s lunch at the office, dinner at home, or those quick trips you just don’t have time for—we can deliver it in just a couple taps.

See why Favor is Texas’ favorite delivery app for local flavor. Download it today!

FAVOR FEATURES:

ANYTHING DELIVERED
- Shop for anything from bales of hay (true to our Texas roots) and phone chargers to tacos and coffee
- Get contact-free deliveries dropped off safely at your doorstep
- Browse menus from thousands of local restaurants and stores near you
- Don’t see the store you want? Create a custom Favor—just let your Runner know where to go and what to get

GROCERY DELIVERY
-Get groceries and essentials delivered in under 2 hours with Express Delivery from H-E-B, Central Market, and Joe V’s
-Order anything—including beer and wine
-Enjoy one-on-one service and personal updates from your Runner, who will personally select and deliver your items
-Pay and tip in the app—for a limited time, Express Delivery includes a $4.98 2-hour delivery fee and $10 tip

BEER & WINE DELIVERY
- Get beer and wine delivered right to your door from select merchants including H-E-B, Central Market, and Circle K

TEXAS’ BEST DELIVERY SERVICE
- Part of the H-E-B family and available exclusively in Texas
- Favor delivers from the best local restaurants and stores in over 150 cities across the Lone Star State

DELIVERY FROM YOUR FAVORITE STORES & RESTAURANTS
- Order anything & have it delivered right to you in under an hour
- Support locally owned & operated businesses with Local Favorites
- All your favorite local stores & restaurants are just a tap away
- Order vegan food, Mexican food, Chinese food, Korean food or whatever you’re in the mood for
- Get delivery from anywhere—Circle K, H-E-B, Target, or your favorite restaurant

TRULY PERSONAL SERVICE
- Our Runners are more than delivery drivers—they are personal assistants dedicated to saving you time
- Forgot to ask for ketchup or need a roll of paper towels? Just text your Runner!

5-STAR SUPPORT
- Need help? Our Favor Care team is available to assist you throughout your ordering experience

ONLY IN TEXAS
- Favor is available in cities across Texas, including Abilene, Amarillo, Arlington, Austin, Baytown, Beaumont, Brownsville, Buda, Burleson, Cleburne, College Station, Corpus Christi, Corsicana, Dallas, Del Rio, Denton, Eagle Pass, El Paso, Ennis, Fort Worth, Georgetown, Houston, Huntsville, Jake Jackson, Kerrville, Killeen, Kyle, Laredo, Longview, Lubbock, Midland, New Braunfels, Odessa, Port Arthur, San Angelo, the Rio Grande Valley, San Antonio, San Marcos, Temple, Tyler, Waco, & Waxahachie

DELIVERING FROM POPULAR RESTAURANTS
Order from your favorite restaurants & fast food chains: 
- Burger King
- McDonald’s
- Panera Bread
- Buffalo Wild Wings
- Olive Garden
- Papa John’s Pizza
- Applebee’s
- Walmart
- Whataburger
- Panda Express
- Church’s Chicken
- Five Guys
- Taco Bell
- Dairy Queen
- California Pizza Kitchen
- Chicken Express
- Firehouse Subs
- Hooters
- Jersey Mike’s Subs
- Pei Wei
- Romano’s Macaroni Grill
- Urban Bricks Pizza
- Velvet Taco
- Zoe’s Kitchen
- And more!

Want to know more? Head over to http://www.favordelivery.com.
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