71
fair

FedLoan Student Loans | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
14 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
44%
Android
4 Reports
iOS unitQ Score
iOS User Feedback
56%
iOS
5 Reports
User Feedback
56%
iOS
5 Reports
44%
Android
4 Reports
FedLoan Student Loans - Latest Quality Issues
Android
Jun 16, 2021
Has not worked for the last 3 weeks
iOS
May 29, 2021
No app features new issues
Using fingerprint requires you to tap username after to enter the info. Annoying bug. All app features have been under maintenance forever. You can't do anything other than pay.
Android
May 22, 2021
No longer able to sign in. As soon as I begin to type my username, the "sign in" button greys out. Please advise.
iOS
May 19, 2021
Scheduled Payments
I scheduled my payments four times for direct withdraw and every time on the second month my payments are stopped, quit messing with my account
Android
May 18, 2021
Those toss faulty i cant work with this app. This is theft!
Android
May 14, 2021
Offers biometrics but doesn't actually let you use them and requires username and password instead for every login. Offers to save username but doesn't actually save it. Requires constant password changes making it impossible to login without compromising security by writing or saving login information. Regularly has nonfunctional sections of the app, after you've finally had your password reset and changed.
Android
May 13, 2021
Only displays my deadname even though the website has my real name.
iOS
May 4, 2021
Not a great app
The maintenance tab has never worked. What's the point if it doesn't work?
iOS
Apr 16, 2021
I was just making a payment and this popped up
I never asked to leave a review, I was just making a payment on the mobile app and this popped up, so I'm leaving a 1 star review. Really hoping Joe cancels at least some of these loans because the whole thing of coming out of college wildly in debt is absurd.
FedLoan Student Loans - Product Description
The FedLoan Student Loans App makes managing your student loan account as convenient as can be! Manage your FedLoan Servicing account from anywhere, anytime!

ACCESS YOUR ACCOUNT
· Sign in has never been easier! Use Touch ID or Face ID for lightning-fast access to your loans!
· Remember your Username 

ACCOUNT DETAILS AT YOUR FINGERTIPS
· Visualize your loan balance
· View your individual loan details
· See a history of payments you've made
· Update your contact information and manage saved bank accounts
· Access your bills, letters, and tax documents

MAKE PAYMENTS
· Schedule payments quickly with saved bank accounts
· Target payments to specific loans
· Payoff loans (with current or future date quotes)

MANAGE DIRECT DEBIT
· View Direct Debit details
· Suspend a scheduled Direct Debit payment
· Cancel your Direct Debit agreement

HELP CENTER
· Access FedLoan Servicing contact information for obtaining customer support.
· Submit account related customer support inquiries.

PLAN FOR SUCCESSFUL REPAYMENT OF YOUR LOANS
· Get payment estimates for repayment plans that best meet your goals
· Change your payment due date
· Take or upload photos of income documents needed to sign up or recertify for Income-Driven Repayment (IDR) Plans
· Review the status of your request for Income-Driven Repayment (IDR) Plans

We have many new features on the horizon, so stay tuned for exciting new updates!
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