Quality degradation at fepblue  
Users report higher volume of Quality Issues than usual
71
fair

fepblue | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
19%
Android
15 Reports
iOS unitQ Score
iOS User Feedback
81%
iOS
66 Reports
User Feedback
81%
iOS
66 Reports
19%
Android
15 Reports
fepblue - Latest Quality Issues
Android
Jun 11, 2021
I can't look up pharmacy information
iOS
Jun 8, 2021
Worst app I have ever used
This app is worthless. I receive email notifications that I have new a EOB and am unable to view them in the app or on the full site. I get “ sorry unable to retrieve your records “ or “no records were found with that criteria”. I hate to but I'm going back to paper.
iOS
Jun 4, 2021
No EOB ever
They claim the EOB is available and many reviews here say it's great but yet this feature doesn't seem to work. Ever. Being able to track their rewards and incentives is USELESS to me at least as all I'm interested in is why the doctor office is billing me for something FEPBLUE should says was covered.
Android
Jun 3, 2021
What is the point in having an app when everything takes you to a web page... app is slow. Doesn't always load and again it always takes me to the web page. Takes up space in memory for no reason.
iOS
Jun 3, 2021
Claims?
Unless/until they allow you to submit claims online this is pretty useless. When I complained I was told...you can fax them. FAX? Who has a fax anymore? I haven't seen a fax machine in YEARS. Get with the 21st century.
iOS
Jun 3, 2021
Mixed feelings
This app is fine except when tracking goals. Each day when I login it lets me in one screen but then ask me for userid password again at another screen and then doesn't recognize me. Once in the app I have to go through a number of screens before I get to goals so I can record them. Not sure why the app doesn't have an icon associated for goals..or am I doing something wrong? .
iOS
Jun 2, 2021
Nothing currently available in App
Nothing currently available in app. No claims information. No benefits information. No plan information. What's the point? As soon as you enter the website one is inundated with pop-ups to get the app. Useless.
iOS
Jun 1, 2021
Can’t view claims
The fact that you can't review claims on this app makes it almost pointless. It's very easy to navigate otherwise.
iOS
Jun 1, 2021
Won’t save card to apple wallet
I haven't received my insurance card yet and this app won't let me save my insurance card to my apple wallet.
fepblue - Product Description
With the fepblue app, you can: 
 
Access your benefits 
•	View and share your member ID card 
•	Know how close you are to meeting your annual deductible or out-of-pocket maximum*
•	See important visit limit information for benefits and services, such as acupuncture visits* 
•	Access to medical and pharmacy claims including Explanation of Benefits (EOB)
•	Step-up authentication for enhanced security

Get care 
•	Call the Nurse Line
•	Find urgent care centers
•	Search for Preferred providers 
Be notified 
•	If you give us permission, we’ll send important reminders straight to your mobile device 
Stay connected to FEP 
•	You can easily access our website and social media channels through the app

*It can take up to ten days after we receive a claim to reflect these changes on your account. 

Enable Touch ID to make logging in easier.
Once you log in to the app for the first time, you can set up Touch ID for iPhone. Then, the next time you log in to the app, you’ll only need your fingerprint to sign in. 

We keep your information secure.
We use the latest security technology and industry best practices to secure your information. Your account is yours—it can only be accessed through your MyBlue® login information. We recommend keeping your app up to date to ensure that it has the latest security features. You should keep your phone operating system up to date as well. 

You can find providers and urgent care centers without logging in. However, you’ll need to login with your MyBlue® username and password to access benefit information. Don’t have an account? Sign up at: https://www.fepblue.org/pilot/registration
 
Stay tuned for new features as we try to make your healthcare information easier to access and understand.
Want to improve your unitQ Score by 20% within 30 days?
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