84
fair

fepblue | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
8%
Android
15 Reports
iOS unitQ Score
iOS User Feedback
92%
iOS
165 Reports
User Feedback
92%
iOS
165 Reports
8%
Android
15 Reports
fepblue - Latest Quality Issues
Android
Aug 16, 2022
Every time I try to open the app it says it's the 1st time using this device and keeps making me verify it. This is insane! I've only been able to access my info ONCE!
iOS
Aug 14, 2022
App works but incentives are hard to figure out
I sign on everyday but it's just really confusing
Android
Aug 14, 2022
Everytime I try to log on I get a message that it's unavailable due to maintenance.
iOS
Aug 13, 2022
App Review
I find the app rather difficult. My claims aren't located where the app says they should be. Surely this can be made a little more user-friendly? Thanks! 22 Feb 22 Why doesn't Touch ID work? It used to. Thanks! I've adjusted to the app. Lol. Touch ID still doesn't work. Why is that?
iOS
Aug 13, 2022
Face ID STILL doesn’t work
Even after most recent update, I still get “Authorization Failed. Please log in with username & password.” Please fix this!
iOS
Aug 12, 2022
Thumb-print access
I was happy with logging in by thumb print. Why was that disabled?
Android
Aug 11, 2022
Not helpful especially on monitoring Caremark prescriptions.... says "Pharmacy Claims Coming Soon". Thereby one has to login at the website. I don't recommend unless you have Medicare. Under 65 steer clear. Too, corporate.
Android
Aug 10, 2022
This is the shittiest app I have ever downloaded. It never loads, never saves my information, I can never access claim information. Yet, somehow, gets worse and worse every month.
iOS
Aug 9, 2022
Nothing currently available in App
Nothing currently available in app. No claims information. No benefits information. No plan information. What’s the point? As soon as you enter the website one is inundated with pop-ups to get the app. Useless.
fepblue - Product Description
With the fepblue app, you can: 
 
Access your benefits 
•	View and share your member ID card 
•	Know how close you are to meeting your annual deductible or out-of-pocket maximum*
•	See important visit limit information for benefits and services, such as acupuncture visits* 
•	Access to medical and pharmacy claims including Explanation of Benefits (EOB)
•	Step-up authentication for enhanced security

Get care 
•	Call the Nurse Line
•	Find urgent care centers
•	Search for Preferred providers 
Be notified 
•	If you give us permission, we’ll send important reminders straight to your mobile device 
Stay connected to FEP 
•	You can easily access our website and social media channels through the app

*It can take up to ten days after we receive a claim to reflect these changes on your account. 

Enable Touch ID to make logging in easier.
Once you log in to the app for the first time, you can set up Touch ID for iPhone. Then, the next time you log in to the app, you’ll only need your fingerprint to sign in. 

We keep your information secure.
We use the latest security technology and industry best practices to secure your information. Your account is yours—it can only be accessed through your MyBlue® login information. We recommend keeping your app up to date to ensure that it has the latest security features. You should keep your phone operating system up to date as well. 

You can find providers and urgent care centers without logging in. However, you’ll need to login with your MyBlue® username and password to access benefit information. Don’t have an account? Sign up at: https://www.fepblue.org/pilot/registration
 
Stay tuned for new features as we try to make your healthcare information easier to access and understand.
Want to improve your unitQ Score by 20% within 30 days?
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