62
fair
fepblue | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 7 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
15%
Android
54 Reports
54 Reports
iOS unitQ Score
iOS User Feedback
85%
iOS
318 Reports
318 Reports
User Feedback
85%
iOS
318 Reports
318 Reports
15%
Android
54 Reports
54 Reports
fepblue - Latest Quality Issues
iOS
Apr 19, 2024
Password requirements junk!
Got locked out because the password requirements are DIFFERENT than their website. I could log in on my computer but not the app. You have to use a special character for your password but the system doesn't say what they are. There's only THREE special characters you can use. I had to call customer service just to decipher their cryptic requirements. I just hope my personal information doesn't get hacked. Their system is a mess!
iOS
Apr 19, 2024
They still don’t know how to code an app
If you stumble on the non-documented password composition rules and come up with a password that works on the app and web site, the app isn't bad. The web site will not accept some passwords that meet all their published criteria, and a password that works on the web site may not work on the app.
Android
Apr 20, 2024
Can not log in
Android
Apr 21, 2024
Clicked on a prescription to see details and it wouldn't come up....maybe I'm doing something wrong...
iOS
Apr 22, 2024
Website
Worst website I have ever used. Inconsistent results. One day I can find a doctor using specialty search next day I can't. Now page says it is expired? How can I find a provider when it says expired? Logging in is always changing. One day it remembers me next day it doesn't. Wants to veto me which is great but you have to ask multiple times for code to be sent. Very frustrating website.
iOS
Apr 22, 2024
Cannot login
This app consistently says incorrect user name or password and will not allow me to log in. I have no issues from the website only pc, only the app. Seems useless if you are unable to access anything.
Android
Apr 23, 2024
Can't log in with correct password
Android
Apr 23, 2024
Frustrating
Android
Apr 23, 2024
Update. Changing my rating to 1 star. Now I can't log in. I keep getting an error message that says my log on ID or password is incorrect. I've uninstalled and reinstalled. Now i am just uninstalling. ‐---‐------------------------------------------------ Works good for me. I wish it would update faster. I usually get an email saying I have a new EOB but there is nothing when I check the mobile app. Otherwise, good source of info.
fepblue - Product Description
With the fepblue app, you can: Access your benefits • View and share your member ID card • Know how close you are to meeting your annual deductible or out-of-pocket maximum* • See important visit limit information for benefits and services, such as acupuncture visits* • Access to medical and pharmacy claims including Explanation of Benefits (EOB) • Step-up authentication for enhanced security Get care • Call the Nurse Line • Find urgent care centers • Search for Preferred providers Be notified • If you give us permission, we’ll send important reminders straight to your mobile device Stay connected to FEP • You can easily access our website and social media channels through the app *It can take up to ten days after we receive a claim to reflect these changes on your account. Enable Touch ID to make logging in easier. Once you log in to the app for the first time, you can set up Touch ID for iPhone. Then, the next time you log in to the app, you’ll only need your fingerprint to sign in. We keep your information secure. We use the latest security technology and industry best practices to secure your information. Your account is yours—it can only be accessed through your MyBlue® login information. We recommend keeping your app up to date to ensure that it has the latest security features. You should keep your phone operating system up to date as well. You can find providers and urgent care centers without logging in. However, you’ll need to login with your MyBlue® username and password to access benefit information. Don’t have an account? Sign up at: https://www.fepblue.org/pilot/registration Stay tuned for new features as we try to make your healthcare information easier to access and understand.
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