43
poor

Figo Pet Cloud | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
NaN Points Past 7 Days
Category: Lifestyle
Work at Figo Pet Insurance? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
100%
Android
1 Reports
iOS unitQ Score
iOS User Feedback
0%
iOS
0 Reports
User Feedback
0%
iOS
0 Reports
100%
Android
1 Reports
Figo Pet Cloud - Latest Quality Issues
Android
Apr 7, 2021
After paying premium for 2 years. Made first claim that took almost a month to send information over this ridicules app just to have Figo say "we need more information from vets office" and by the way FIGO, vet sent this information 5 times and it still took you 2 weeks to find it. Wow!! Also, out of $600 invoice Figo said they would pay $97. Wow! Again, what a joke!! I will be taking my business elsewhere ASAP. I would suggest other do the same! Good by Figo and this disappointing app!
Android
Feb 17, 2021
Do not purchase insurance from this company I canceled a year ago when the rate went from 185 to 585 and you know what they didn't cancel do not go with these people I never ever want to deal with him again so I've been paying healthy Paws insurance which is grade and paying FICO as well I'm really disgusted do not trust this company
Android
Dec 3, 2020
The app doesn't work. Once I log in, the FIGO logo appears on the screen and it freezes. There isn't a way to interact.
Android
Nov 22, 2020
App does not work. Won't let me update billing preferences and it has been like that for months.
Android
Apr 24, 2020
I can't log in to submit a claim, customer support corrected the problem in a timely manner. Excellent customer support.
Android
Apr 17, 2020
Your app is horrible and useless 😠. Everytime I try to submit a claim, the app crashes when I try to attach a file. I've uninstalled and reinstalled the app but no difference. Thanks for making this so painful for me just to submit a claim 😠
Android
Apr 11, 2020
Can't pay premiums with the app.
Android
Mar 3, 2020
App isn't displaying accurate, up to date information. I am also trying to cancel my account and can't find a way to on the app.
Android
Feb 9, 2020
Can't login to the app with the exact same log in info I use to get into the website.
Figo Pet Cloud - Product Description
“The Figo Pet Cloud app is pretty amazing, and it actually does what it says it should! I can keep all my pet’s files in one place, access a live vet in an emergency, find pet friendly places, and connect with other pet parents…plus some other cool stuff.”
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Figo Pet Cloud features:

Inbox & Docs. Create folders for medical records, adoption records, vet bills, pictures, and create personalized folders. Especially helpful during a pet emergency: Access all your records wherever and whenever you need them; and upload and share documents with anyone.

Reminders. Coming Soon! The Figo Pet Cloud lets you know when the important stuff is due. You set the date, and it will remind you when your pet is due for their shots and vaccinations.

Connect. The Figo Pet Cloud makes it easy for you to meet other pets and their parents. Use the search tool to discover who's around you and get connected. Chat, share photos, plan play dates, and more!

Explore. Never feel lost again—wherever you roam, you’ll have access to all things pet. Easily find pet hotels, groomers, daycares, dog parks, shelters, pet-friendly restaurants, and emergency pet hospitals in a flash.

Loss Prevention. Unique pet tags integrate with your Figo Pet Cloud profile. If your pet ever goes astray, they can be reunited with you using the unique code on the back of the tag. You and your family are alerted via text message.

Live Vet Access. Coming Soon! Have a pet emergency or question for a veterinarian? Figo Pet Cloud users can access live veterinary professionals 24/7.

Pet Insurance. The Figo Pet Cloud seamlessly integrates with Figo Pet Insurance. Submit claims, add medical records and anything pertaining to your pet’s health through the app. Also, information about your pet’s insurance policy—deductible, payment history, coverage, etc.—is automatically populated.

Twitter: @FigoPet
Facebook: Facebook.com/FigoPet
Instagram: @FigoPet
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