96
epic

FirstBank Mobile Banking App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
13 Points Past 7 Days
Category: Finance
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Android unitQ Score
Android User Feedback
92%
Android
47 Reports
iOS unitQ Score
iOS User Feedback
8%
iOS
4 Reports
User Feedback
8%
iOS
4 Reports
92%
Android
47 Reports
FirstBank Mobile Banking App - Latest Quality Issues
Android
Jun 12, 2021
They implemented face ID and now it's gone again. Seriously how are you this bad at development?
iOS
Jun 7, 2021
Auto save transfers
I just noticed they keep taking this out of my account 1.00 at a time...30 times over the past few months!!
Android
Jun 5, 2021
Good app. My biggest complaint is that mobile deposit 9 times of 10 thinks I've submitted the same side of the check twice rather than the front and back. It rejects the deposit and makes me repeat. Whatever setting is used for catching this is too sensitive and it's hurting the in app experience. It would be better if I had the option to verify the pictures and override the rejection. Atleast let me provide feedback for when the app makes mistakes so the developers can fix it.
Android
Jun 2, 2021
Freaking worthless app. Will NOT auto capture the front of check. Instead says things like use dark background, hold steady, move closer, etc...as if it's my damn fault! No! It's your terrible app! I'm not an idiot and never have these kind of issues with Chase! Manual capture doesn't work either. Then you get an error saying it couldn't read the data! Worthless!
iOS
Jun 1, 2021
Would love the FirstGlance widget to support iOS 14 Home Screen widgets.
App does mostly what it needs to, only minor bugs here and there. I would love support for dark mode and Home Screen widgets, though... Surely those aren't too much to ask for! Thanks! [Update 05/30/21] Would really love Home Screen widgets still. Current FirstGlance widget is outdated and doesn't work on the Home Screen like the rest of iOS 14 widgets. Discover and a few others already have this, so it would be nice to have for FirstBank as well! Besides the lack of support for newer iOS features, the app still does everything it needs to. Good app.
Android
May 29, 2021
The online banking is way too difficult and hard to manova.
Android
May 20, 2021
Very limited functionality. Desperately in need of updating.
Android
May 14, 2021
My experience with your online banking app sucks not sure why it takes 3 to 5 hours during business hours to electronically deposit money it's All digital when you want your money you get it immediately I don't understand how your online banking app is any more convenient than me waiting to get off work and going in the bank especially that the money does not get deposited if it's not during regular banking hours it's the most ludicrous thing I've ever heard of in my life
Android
May 14, 2021
Really slow, freezes. I have to Uninstall and re-install too often. "Unable to connect to first bank services" is what I see all the time.
FirstBank Mobile Banking App - Product Description
“Welcome to your own personal FirstBank branch.” 

Download our free app and bank securely from your mobile device 24/7. Now, every waiting room, living room and taxicab can be your private FirstBank. Just enroll in Online Banking and you’re ready to start!

MANAGE YOUR ACCOUNT:

• Biometric Login: Quickly and conveniently login to your account with Touch ID and Face ID. This feature allows you to access your account using your device's biometric recognition abilities.

• FirstGlance: Spin the cube! Quickly view balances and eBills due without logging in. Simply enroll and set up the accounts you would like to view (up to 3) by selecting “FirstGlance” within the main menu. After enrolled, spin the FirstBank cube before login to access FirstGlance.

• Widget: Check account balances and eBills due on your device’s Notification Center with the FirstBank Widget. The widget will display the same accounts that you select for FirstGlance.

• Mobile Deposit: Deposit your check through the app. Anywhere you have a phone you have a personal FirstBank branch. Simply take a picture of the front and back of the check and submit your deposit.

•Zelle®: With Zelle® you can quickly send, receive and request money to friends and family using only their email address or mobile phone number and name. This is how money moves®.

• Pay Now: Receive a notification on the Account Summary page when your FirstBank credit card, cash reserve, or loan is due. Rest your weary fingers and save time by clicking the Pay Now button to transfer the funds. 

• Bill Pay: Receive your bills electronically and schedule your bill payments all in one location. Bill Pay can be used to pay anyone in the United States that you would normally pay by check, automatic debit, or cash.

• Account Details: Check balances on your accounts and loans, transfer money between FirstBank accounts, and schedule a payment on an existing FirstBank loan.

• Communication Center: Bank mail allows you to communicate securely with the bank and receive messages and tasks related to your loan requests. Stay informed about your FirstBank account activity with alerts about your balance, deposits and withdrawals, fraud detection, and more. Setup Alerts to get notified by text message, email, or push notification.

Last but not least, check out our FirstBank Apple Watch app! Like the widget, the Apple Watch app will display same information that you see in FirstGlance. You can also navigate to the nearest FirstBank branch or ATM location.

*FirstBank is a regional bank found in Colorado, California and Arizona. If you don’t see an orange cube on your bank statements, you’re probably a member of a different First Bank, and this app will not work for you. 

Member FDIC, Equal Housing Lender.
FirstBank Holding Company Web SiteFirstBank Mobile Banking App Support
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