67
poor

FirstBank Digital Banking App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
17 Points Past 7 Days
Category: Finance
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Android unitQ Score
Android User Feedback
88%
Android
22 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
3 Reports
User Feedback
12%
iOS
3 Reports
88%
Android
22 Reports
FirstBank Digital Banking App - Latest Quality Issues
Android
Jun 17, 2021
The previous website was easier than this one. I try to make payments and I can't. They damaged it.
Android
Jun 13, 2021
The app kicks me out almost every time I try to deposit a check online and rarely will it take it the 1st time. I deposited 2 checks on a Saturday at the drive thru sat there for an hour and I can't find anywhere in the app to even look for anything pending and late Sunday and it still doesn't reflect the transaction at all. Also even with my language settings being English all the FAQ and things are in Spanish. (I'm guessing)
Android
Jun 11, 2021
I could not achieve, after several attempts, the "fingerprint"
Android
Jun 10, 2021
After change my phone and downloaded the app back don't recognize my password try to change it and displayed the wrong question after multiple times trying finally ask one question I selected when open the account but wouldn't recognize the answer either.
iOS
Jun 9, 2021
It's a.
Do things right is obvious from the reviews of others that it does not work. Go back to the fbcredit website... in what they fix this porqurería. If they are the number 1, put the client number 1. Do it seriously. Aurelio, have you used the new application? What a mess! Update: It's still crap. After talking to bank staff, very friendly and competent, they informed me that some things that can not be done in the cell phone application can be done on the website. Another crap. Someone is reading this or nobody cares.
Android
Jun 5, 2021
Can't see my history transactions or cancel scheduled payments
Android
Jun 4, 2021
Difficult to register
iOS
Jun 3, 2021
Can’t add information
Slow and clunky. Can't add credit card to the accounts, or change settings.
Android
May 20, 2021
It is torture, when you get used to not recognizing the password even if you enter it correctly. Why does this happen so often?
FirstBank Digital Banking App - Product Description
The new and redesigned Digital Banking experience now includes  more tools to make your life easier. Find out how you can benefit from greater convenience today: 

• Mobile Deposit: Deposit up to $5,000 anywhere, anytime with your mobile device.

• View your account information: Check account  balances and transactions of your deposit accounts, credit lines, loans, and more. You will also be able to view your deposits, payments, and transfers' history.

• Payments and transfers: Pay your bills and loans. Transfer money between your accounts and other FirstBank accounts.

• More services and features: You can now make stop payments, request check copies and account statements, set up travel notifications, reorder checks, cancel debit cards and much more. 

• Improved security: You can now change your PIN, password, security question and answer, plus activate the Touch ID and Face ID features for added security.

 Download Digital Banking to get started.
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