0
poor

FirstCap Connect | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
NaN Points Past 7 Days
Category: Finance
Work at First Capital Federal Credit Union? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at First Capital Federal Credit Union? Unlock additional insights
Android unitQ Score
Android User Feedback
100%
Android
3 Reports
iOS unitQ Score
iOS User Feedback
0%
iOS
0 Reports
User Feedback
0%
iOS
0 Reports
100%
Android
3 Reports
FirstCap Connect - Latest Quality Issues
Android
Jun 15, 2021
Its horrible not happy with it old way was much easier with multiple accounts. Getting locked out all the time. Resetting password pain in butt. Has to be better was way. Im so frustrated the teller tells me to come to back to show. I was in for a over a month and then boom i just get locked out. Same passwords for both accounts. Fix the system......
Android
Jun 6, 2021
Transition was awful, tried using old login credentials which didn't work, and when I went to figure out how to do it correctly, I couldn't find anything of First Capital FCU website. When I finally did figure out how to do it, it said I was locked out of my account for invalid attempts. Old app was nice, if it ain't broke don't fix it.
Android
May 26, 2021
I always have to login more than once on the app and the website on a PC in order to see my accounts. Not able to save password. Not efficient. Perhaps a fingerprint passcode or something easier?
Android
May 3, 2021
Original Review was removed. To keep it short. New App: Doesn't work. Old App: Worked. Transition was not handled gracefully and things are a mess for it.
Android
May 2, 2021
It works fine for me. I had already established a new username and password on my laptop so it was easy to log in after verifying through text message. When I called my branch though the girl was dumb for not telling me to reinstall...figured that out on my own. Hire smarter people First Capital!
Android
May 2, 2021
Terrible. All the accounts are now unnamed and in different order than before. Can't quickly tell which account is which if they carry a similar balance. You can no longer see what transactions are pending. This is a hot mess and I can't stand not seeing where my money is. Oh and now there are ads!
Android
May 2, 2021
The rating is for the app. The minus star is for the transition. The old app should have given notice instead of error, & most people's frustration is from having to login with their account as username & last 6 digits of social as password in order to create a new username / password on this platform. l'd say more for better transitioning but no space. Know that the app is done well & read how to login on FCCU's main webpage. On mobile deposit, I'd make picture first then amount for clarity.
Android
May 1, 2021
App works fine for me. But the biggest annoyance is I can't see pending transactions anymore. Makes it frustrating to not know what's going on until it posts a day or two later. Is there a way to change that?
Android
May 1, 2021
Have not had any issues with this like other reviewers. Perhaps that's because I first created my new account access on the web interface before using this app.
FirstCap Connect - Product Description
The FirstCap Connect app gives you complete access to your First Capital FCU accounts, anytime, anywhere.

MANAGE YOUR ACCOUNTS 24/7
•	Check balances
•	View transactions
•	Make transfers
•	Deposit checks
•	View cleared checks
•	Pay and manage bills

QUICK BALANCE
View balances and recent transaction history at a glance, without even logging in.  Enable this feature in the app settings.

CURRENT OFFERS
View quarterly loan promotions.  Like what you see?  Apply from your device.

LENDING MADE EASY
Apply for a loan through our convenient mobile app.  Expect fast, local decisions.

FIND LOCATIONS
Locate the nearest branch or fee-free ATM.  Directions included!

www.firstcapitalfcu.com
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