Quality degradation at FNBO  
Users report higher volume of Quality Issues than usual
14
poor

FNBO | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-44 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
78%
Android
49 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
14 Reports
User Feedback
22%
iOS
14 Reports
78%
Android
49 Reports
FNBO - Latest Quality Issues
Android
Jun 20, 2021
After the update it now won't let me sign into my account to check my balance. I used to love the app and now it has gone down the rabbits hole. It takes hours for transactions to come though and it won't tell me my active balance for a day.
Android
Jun 20, 2021
New App not as good as old one for sure. Can't get finger print login to work. Every time I open app I have to toggle that I want to use passcode instead of password. Once inside app seems to work but not as intuitive and easy to navigate as old app. Please keep working to make updated version better. Support at bank said to delete and reinstall...maybe that will help with fp login option.
Android
Jun 19, 2021
Previously worked great. Now screen is frozen when authenticating using fingerprint. Killed and restarted app. Checked for updates, no luck.
Android
Jun 17, 2021
I used to love this app but after the update I hate it. I used to be able to easily see my transactions, and my current and available balance. I knew where I stood. I had my car payment returned because I thought it had posted. It had been eight days. Now I feel like I have to go back to using a check registry just to keep track. Very frustrated.
Android
Jun 17, 2021
Fire your developers. Seriously. I constantly have to verify my identity. And the only way to do so is with a phone call. That i never receive. Haven't been able to log in since the most recent "update"
Android
Jun 12, 2021
This new update is a nightmare. It has repeatedly locked me out. I can never get to look at my account and customer service reps can never help. It repeatedly asks me for new passwords and then it does not accept them. The old app was so efficient and I relied on it completely. Please bring back the old app.
Android
Jun 10, 2021
Crashes right away on Android 12. Google Pixel.
Android
Jun 9, 2021
The App has very little functionality. Having most of my accounts at Chase, this is like going back to 2010 compared to other banking apps. Trying to do a balance transfer and can't find a way to. Go to their website, and it tells you there is no mobile site and to use the app.
Android
Jun 8, 2021
This app keeps shutting down and I have to delete it and reinstall it then I have to get a security code sent to my email address to log again
FNBO - Product Description
Free. Secure. Anywhere. Mobile Banking from FNBO lets you easily view and manage your money right in the palm of your hand anytime, anywhere! Best of all, it’s free.

Mobile Banking is available to all customers; just download the app and enroll or log in with your Online Banking user name and password for a secure Mobile Banking experience.

FEATURES
- View account balances and transaction history
- Pay your bills and credit cards
- View scheduled and recent payments
- Transfer money between your FNBO accounts
- Transfer money to other customers at this bank
- Set up and receive account related alerts
- Deposit checks – Snap a photo of your checks and deposit them remotely
- Track and view images of your processed checks
- Use your phone’s GPS to find a branch or ATM near you
- Contact a customer service representative

SECURITY
At FNBO your security is always our top priority.
- Account information is never stored on your phone
- Data transmissions are encrypted with the same secure technology as Online Banking

HOW TO GET STARTED
- Mobile Banking is free from FNBO (but your mobile carrier’s message and data rates may apply)
- Download the app and log in with your Online Banking username and password

View our Security Statement at: https://www.fnbo.com/security-center/. FNBO is a registered trademark licensed to First National Bank of Omaha.

RESTRICTIONS
- Deposits are subject to verification and are not available for immediate withdrawal
- See the terms in the app for limits/availability and other restrictions
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