Quality degradation at Forever 21  
Users report higher volume of Quality Issues than usual
17
poor

Forever 21 | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
16%
Android
14 Reports
iOS unitQ Score
iOS User Feedback
84%
iOS
72 Reports
User Feedback
84%
iOS
72 Reports
16%
Android
14 Reports
Forever 21 - Latest Quality Issues
iOS
Aug 16, 2022
Shipping
I've never received anything I brought from this company. It's either that or shipping just takes forever.( more than two weeks) I ordered a pair of boots, but never received them.
iOS
Aug 15, 2022
Won’t work
i just downloaded the app and it won't let me sign in for some reason please fix it because i love forever 21
Android
Aug 15, 2022
It will not let me add an address or update an address. There's no way I can use this App when it won't send the clothes to me. It's extremely frustrating!
iOS
Aug 15, 2022
Deceitful app
Be careful with your purchases, once you add something in your cart that “allows returns” after you finish purchasing it then sneakily says final sale and does not allow returns or exchanges.
Android
Aug 15, 2022
Catastrophe. Don't get any further from the enter address field because the button to save the address simply does not work. Neither in the app nor in the browser.
iOS
Aug 15, 2022
Free shipping lie
The app is double charging shipping cost. And now this won't post!
iOS
Aug 15, 2022
Charged twice
App just charged me twice. It said there was an error.
iOS
Aug 14, 2022
Too Many Issues
I have used the app many times it the past and it used to be user-friendly. Now when I use it and I attempt to check out it tells me “we're experiencing problems.” That's very frustrating especially when Forever 21 offers a better discount for using the app versus using the website. The app doesn't work seamlessly, so how am I, the consumer, truly benefiting from using the app…
iOS
Aug 13, 2022
Shopping cart disappeared
I tried logging into my account and got an error message, followed by my entire shopping card disappearing.
Forever 21 - Product Description
Welcome to the incredible world of Forever 21 – in your pocket and at your fingertips.

Features:

- APP EXCLUSIVE OFFERS: Get exclusive access to sales and discounts first!

- SHOP: Explore, browse, and shop on the go!
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