Quality degradation at FreshDirect: Grocery Delivery  
Users report higher volume of Quality Issues than usual
57
poor

FreshDirect: Grocery Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-16 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
65%
Android
11 Reports
iOS unitQ Score
iOS User Feedback
35%
iOS
6 Reports
User Feedback
35%
iOS
6 Reports
65%
Android
11 Reports
FreshDirect: Grocery Delivery - Latest Quality Issues
iOS
May 3, 2021
go to You guys saved us on more than one occasion.
Yes i would say that Amazon has a better selection of stuff overall. But we arent making Bozos any richer when we buy from FD rather than Amazon. FD bags are a Helluva lot better too than the crap they give us from Amazon.
Android
Apr 21, 2021
app is very slow for with plenty of info.
iOS
Apr 18, 2021
Bad app
Keeps telling me I'm not connected to the Internet. Well then, how did I write this review?
Android
Apr 9, 2021
slow and frequent issues
iOS
Apr 8, 2021
Cannot update my address
I've been trying for a few days to submit an order and it keeps telling me there are “technical difficulties” and I need to try later. Just gonna delete the app since it doesn't actually work.
iOS
Apr 3, 2021
Great service, app issues
What happened? This was a really wonderful, seamless mobile experience — now it's laggy, images update after the scroll, the app often stalls, there's a disconnect between mobile and web carts, and toggling between express and standard delivery is more confusing than when there were two separate services. Time for a revamp.
iOS
Apr 3, 2021
Scroll issue, please fix
The scroll feature is not allowing me to scroll properly. As I scroll down the app bounces me back up so that I can't view the screen and shopping items. This makes it very annoying to use the app. Never had this problem until a few weeks ago.
iOS
Mar 30, 2021
Dumped my cart after I spent 45 minutes putting my order in
Dumped my cart after I spent 45 minutes putting my order in
Android
Mar 26, 2021
Works as expected. Sometimes it doubles the items though.
FreshDirect: Grocery Delivery - Product Description
Fill your fridge in just a few taps with the FreshDirect app. We’ll deliver to your door the best in seasonal farm-fresh food, local items, and chef-prepared meals, plus your favorite grocery brands. FreshDirect serves the New York City, Philadelphia, and Washington, DC metro regions, along with surrounding areas in the northeast.

Perks Of Using the FreshDirect App:
• Easily place or modify an order for grocery delivery from your mobile device.
• Find just what you’re looking for or discover something new with our easy-to-use search, browsable categories, and curated lists.
• Check out available timeslots and schedule a delivery - express and same-day options available in select areas.
• Shop from previous orders, shopping lists, and favorites.
• Quickly get in touch with our customer service team whenever you have a question.

About FreshDirect:
FreshDirect is based in New York and has been the northeast’s leading online grocery store since 2002. We build deep and direct relationships with farmers and producers and invest in the technology that allows us to deliver food to our customers at its freshest. For more information, visit www.freshdirect.com
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