38
poor

Getaround - Instant Car Rental | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Travel
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
67%
Android
47 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
23 Reports
User Feedback
33%
iOS
23 Reports
67%
Android
47 Reports
Getaround - Instant Car Rental - Latest Quality Issues
Android
Oct 23, 2021
Doesn't log into facebook.
iOS
Oct 22, 2021
Buggy
Always shows the wrong location for my car.
Android
Oct 21, 2021
Contacting support 9 times in the hot sun when i was promised i would recieve my money back for the remaining days last night, i arrive today to drop off and recieve different information. I had to call my bank and report fraud.
iOS
Oct 17, 2021
Useless
READ THE REVIEWS, NOT THE STARS!!!. I've seen 5 star reviews on reviews with terrible service. If you're renting from Getaround, pay the extra & get a newer car. Getaround customer service is useless (not the agents fault). I rented a 2010 Kia Forte (only car available near me). The car died on me while I was driving. I pushed it to a safe parking spot. Getaround customer service wasn't able to help me rent another car because I drove the car. After about an hour of being hung up on then sent from agent to agent nothing came of it. I asked the agent to just end me trip. Save yourself the hassle & get a car within 3-ish years of the year you're renting. Also, the owners of the car will try to screw you. I've been charged for returning a car to another location just on the word of the owner. I called Getaround & explained that I was on the phone with am agent who confirmed that the car was returned back to its home location. I received my refund only after they reviewed the call. BUYER BEWARE!!!!!
iOS
Oct 17, 2021
Terrible customer service
The car I booked didn't have keys when I went to pick it up so I called getaround and they forced me to cancel and rebook a more expensive car in the spot right next to my booking rather than just transferring me to it. Their reservation system doesn't allow for instant bookings, so I had to wait 15 mins even though I was standing right there. Given the 15 min conversation with their customer service beforehand, I was 30 minutes later than planned. The new car was more expensive for less time and they did the equivalent of shrugging and dismissing me. Terrible company, app, and customer service. Never again.
iOS
Oct 16, 2021
SCAM SCAM SCAM YALL
Used this app with the same car twice now. The third time we used this familiar car and we have evidence we left it the exact way we found it. OVER A MONTH LATER we're getting over $500 in damage and cleaning fees that are bogus. Even sent evidence to getaround- which they have yet to respond to. When going online to Twitter 5 others reached out with bogus charges on their trip and getaround has yet to reach out and resolve the problem with them as well. Honestly save yourself the hassle and use turo or zip car. NOT WORTH IT
Android
Oct 16, 2021
Beware, you'll get charged bogus fees. I got hit with a 100 dollar cleaning fee, when the car was already dirty when I started my trip. Which I made sure to let them know and somehow I got hit with 100 dollar cleaning fee. They are very unethical and use shady business practices.
iOS
Oct 15, 2021
Be careful with the charges
I placed an extension request before the time expired and they charge $50 additional to the late fee and $20 additional by late penalty
iOS
Oct 15, 2021
Theif
Dont use this app I received a flat tire A 65 dollar repair a day after renting. Car was not even what was listed. But im being robbed for 400 Its says in the agreement that they charge repair cost and refund the rest if something happens. Had a week Rental Being charged for the tire on top of my reservation is fraud.
Getaround - Instant Car Rental - Product Description
Getaround makes carsharing easy! Instantly rent and unlock great cars nearby from your phone. 

Our car rental platform provides over 5 million users with instant access to car rentals, by the hour or day. Own a car? Make $1,000s to offset the high costs of car ownership by sharing your car on Getaround.
 
Joining is easy. Just download the app and start renting a wide variety of cars, from a Toyota to a Tesla––no subscription is required. Insurance and roadside assistance are included. 
 
Find and book the perfect car for any occasion for as low as $3 an hour––Getaround is your transportation solution for road trips, errands, commutes, and weekend getaways.
 
Unlock with your phone, and you’re ready to go.  IT’S GO TIME.
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