Quality degradation at Getaround - Instant Car Rental  
Users report higher volume of Quality Issues than usual
52
poor

Getaround - Instant Car Rental | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-38 Points Past 7 Days
Category: Travel
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Android unitQ Score
Android User Feedback
80%
Android
52 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
13 Reports
User Feedback
20%
iOS
13 Reports
80%
Android
52 Reports
Getaround - Instant Car Rental - Latest Quality Issues
Android
Jun 16, 2021
It'a hard to get into contact with costumer service when dealing with claims and other help
Android
Jun 15, 2021
Was charged $150 and when I cancelled the reservation they only refunded $62! This app is a fraud.
Android
Jun 14, 2021
Ive rented with this app for almost a week now. Ive been late extending my trip a few times and they charge a late fee, which is fine. However, they lock me out of the rental and the app because I'm late. I'm 4 states away from home and they have me here stranded. They wont respond to my emails or phone calls. Would not recommend ever.
Android
Jun 12, 2021
Why cant we read the reviews that other users left on the app?
Android
Jun 11, 2021
Couldnt book a car could not navigate the app .
Android
Jun 9, 2021
Car had an issue upon return. This is like a shark company and hostile extortionists. Car was returned but gas gauge had an issue and didnt fill up right, an accident. But I was charged 7.99 a gallon. To put it in perspective I have used GetAround to work and because of all of its excessive fines, fees, and car costs, I am negative $120. When I get my car back today, I will warn others to stay away due to price and terrible customer service. Must not want customers with prices this high so ok 😡
Android
Jun 5, 2021
Can only login with Facebook or Google account. No option to create your own account like every other company out there allows you to do. Pass. You don't need access to my Google account.
Android
Jun 3, 2021
In the beginning I was excited to use this rideshare. But after a few times I am getting these issues with unlocking my trip. The other night I was late into my reservation by 15 minutes because the car would not unlock. So I called and thankfully, after 15 minutes I get in the car. But I'm 15 minutes into my reservation and not one rep realzes this and trys to compensate me for the time lost? Like wow. Ok...I guess. And this is the second time this incident happen. Mixed feelings for getaround.
iOS
Jun 1, 2021
Will suspend your account for no reason
I used get around twice before they suspended my account with no reason. I recently tried to get a rental car thru their service but when I went to complete my transaction it said my account was suspended. No warning no email or anything. I contacted support and they kept sending me generic response emails saying that they would not give a reason and my account was permanently suspended. I violated none of their rules and this was the result. Be warned.
Getaround - Instant Car Rental - Product Description
Getaround makes carsharing easy! Instantly rent and unlock great cars nearby from your phone. 

Our car rental platform provides over 5 million users with instant access to car rentals, by the hour or day. Own a car? Make $1,000s to offset the high costs of car ownership by sharing your car on Getaround.
 
Joining is easy. Just download the app and start renting a wide variety of cars, from a Toyota to a Tesla––no subscription is required. Insurance and roadside assistance are included. 
 
Find and book the perfect car for any occasion for as low as $3 an hour––Getaround is your transportation solution for road trips, errands, commutes, and weekend getaways.
 
Unlock with your phone, and you’re ready to go.  IT’S GO TIME.
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