39
poor

GM Financial | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
81%
Android
35 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
8 Reports
User Feedback
19%
iOS
8 Reports
81%
Android
35 Reports
GM Financial - Latest Quality Issues
iOS
May 4, 2021
Cant even register
Tried registering and was giving a link sent to my email to finish registration but the link doesn't work! Went to the website and says the same exact thing. Tried resending the email but it says to contact customer support. If I can't even get myself registered then I can't imagine how much of a struggle I'm going to have just trying to make a simple payment.
Android
May 3, 2021
It's lousy. doesn't let you create your account so you're overpaying them when you make your loan payment...
iOS
May 3, 2021
Keeps kicking me out of my account
I've used this app for a few months and I already have had to change passwords multiple times because it doesn't recognize my password for some reason and when I try to get the email link to reset my password it says my email is incorrect even though I used it for my account. It doesn't even remember my questions or answers to get my account changed
iOS
May 3, 2021
Signup process is terrible
What app in 2021 is taking upwards of 5 minutes to send a confirmation email? I got to the point of thinking it failed to send and requested a new one just as the first one arrived, which of course meant the link in the first one was expired. Literally all I want is for the registration process not to feel like it is working against me. Guess GM knows people have an obligation to pay their bills so we will sit through whatever trash they decide to release. I have now spent over 15 minutes simply trying to register an account. That's not the speed the world works at anymore. Update: oh cool I'm in the app which literally doesn't have an autopay option. This is absolute unrepentant trash This experience will directly impact my willingness to enter into this sort of financial relationship with GM in the future.
Android
Apr 29, 2021
App doesn't work absolutely horrible on the phone customer service. You can text them on your phone and it doesn't understand my question. No help for anything wish I can rate 0 stars.
Android
Apr 28, 2021
This website is a joke. It is impossible to make a payment.
Android
Apr 27, 2021
Bad customer service. I switched banks and added my new one, I sent them a payment, then they charge my old empty account (after I already updated my autopay) giving it a negative balance and an overdraft fee. It's been two days and still can't get the help I requested.
Android
Apr 24, 2021
Doesn't let me log in. Keeps repeating same instructions over & over.
Android
Apr 23, 2021
IM BEEN TRYING TO GET THE APPLICATION FOR 2 DAYS NOW AND NOTHING
GM Financial - Product Description
The GM Financial mobile app gives you convenient and secure access to your GMF account anytime, anywhere. Wherever your journey takes you, you have the tools you need to make payments, update information and keep your Chevrolet, Buick, GMC or Cadillac vehicle account on track. 

This app lets you:
• Make a payment or set up auto pay
• See your payment history
• Manage multiple accounts
• Conveniently access your account 24/7

This app may request access to:
• Read phone status and identify
• Have full network access
• Prevent phone from sleeping
• Receive data from Internet
• Control vibration
• View network connections
• View Wi-Fi connections

You can disable access for these permissions in Settings. Updates to this app may automatically add additional capabilities. This app does not support rooted devices.

If you need help with GM Financial mobile, please message our Customer Experience team in the app, or through MyAccount on the web at GMFinancial.com/MyAccount. You can also message us through Facebook at Facebook.com/GMFinancial or Twitter at Twitter.com/GMFinancial.
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