Quality degradation at GM Financial  
Users report higher volume of Quality Issues than usual
60
poor

GM Financial | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-13 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
91%
Android
82 Reports
iOS unitQ Score
iOS User Feedback
9%
iOS
8 Reports
User Feedback
9%
iOS
8 Reports
91%
Android
82 Reports
GM Financial - Latest Quality Issues
Android
Jan 20, 2022
The only thing I do not like about this is I can't view my statements
Android
Jan 17, 2022
Garbage. Would be great if I could actually register & not keep getting frozen when I hit finish. Have tried numerous times on different devices. All I wanted to to do is quickly make a payment.
iOS
Jan 16, 2022
You can do better
Tired of having to enter my PW every month to pay my bill. That's what Touch ID and Face ID are for. But every month I have to enter again. Done with it. If I have to key in PW I'll go to the web and delete the app.
Android
Jan 15, 2022
Unable to conform auto.Tic pymt. Setup.
Android
Jan 13, 2022
Difficult and always has a spinning wheel inside. Also, I have told you associate that I get paid on the 2nd Wednesday and can't am ignored. Your peeps say oh, if your current, we can change the due date. That has never happened. I must say that your phone staff is wonderful so it must be another reason it never gets done! Hmmmm.!
iOS
Jan 10, 2022
iOS support
Doesn't support iOS 13, there's no point in any having this app to make payments, don't see why they can't support that version it isn't even over 5 years. Don't even install it, they should give a warning in what version you need before downloading and wasting my time.
Android
Jan 8, 2022
For the most part, the app is fine. I appreciate the convenience for making payments. Ive been using it for almost 3 yrs and my only complaints are: 1) the notice reminder messages don't appear until I log into the app to make a payment; 2) the logout button is in an odd place and I always have to look for it -- it should be on the home page or available after the payment is made.
Android
Jan 7, 2022
User friendly app but doesn't actually let me use biometric login. The option is there and I have it activated but when I put my fingerprint in and click "log in" it clears out the password box and you have to type it in anyways.
iOS
Jan 6, 2022
Account access
It's always difficult getting into my account. This causes me to be late, I have to fight to get access in.
GM Financial - Product Description
The GM Financial mobile app gives you convenient and secure access to your GMF account anytime, anywhere. Wherever your journey takes you, you have the tools you need to make payments, update information and keep your Chevrolet, Buick, GMC or Cadillac vehicle account on track. 

This app lets you:
• Make a payment or set up auto pay
• See your payment history
• Manage multiple accounts
• Conveniently access your account 24/7

This app may request access to:
• Read phone status and identify
• Have full network access
• Prevent phone from sleeping
• Receive data from Internet
• Control vibration
• View network connections
• View Wi-Fi connections

You can disable access for these permissions in Settings. Updates to this app may automatically add additional capabilities. This app does not support rooted devices.

If you need help with GM Financial mobile, please message our Customer Experience team in the app, or through MyAccount on the web at GMFinancial.com/MyAccount. You can also message us through Facebook at Facebook.com/GMFinancial or Twitter at Twitter.com/GMFinancial.
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