43
poor

Great Lakes Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
NaN Points Past 7 Days
Category: Finance
Work at Great Lakes Educational Loan Services, Inc.? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Great Lakes Educational Loan Services, Inc.? Unlock additional insights
Android unitQ Score
Android User Feedback
100%
Android
4 Reports
iOS unitQ Score
iOS User Feedback
0%
iOS
0 Reports
User Feedback
0%
iOS
0 Reports
100%
Android
4 Reports
Great Lakes Mobile - Latest Quality Issues
Android
Jun 17, 2021
I just recently opened this app and now it's got this processing loop that cant be bypassed, just keeps going in circles. Have a Note 8 and its fully updated.....still stuck. Tried cleaning cache and disabled in app manager list, even uninstalled didn't work to see if I can sign into it. It's broken. Please fix !!! Asap.
Android
Jun 17, 2021
Website and app are both broken
Android
Jun 11, 2021
I was never able to login. I tried changing my password three times on the website, and it never worked. Uninstalled.
Android
Apr 18, 2021
frustrating I have tried to get on my page for months
Android
Apr 12, 2021
No useful. I've hat to rest my pasword 6 times in 2 days to acces my account. And can only access it from the website (after changing my password). Great Loan provider and they even give helpful insights to things you may need to know, but unfortunately the app doesn't work. It's fully updated.
Android
Mar 14, 2021
Its a terrible app to pay my student loan with. It crashes frequently and overall sucks.
Android
Mar 12, 2021
Great until the last update now my login and pw will not work.
Android
Mar 5, 2021
App never loads up 4 times out of 5. Not making student debt repayments any easier want the money or not?
Android
Mar 4, 2021
Totally basic. Make a payment, see past payments. Can't access tax docs not get help through it.
Great Lakes Mobile - Product Description
*** Manage Your Loans Your Way ***

Manage your loans no matter where you are. Your information is secure with our identity confirmation process and robust encryption technology.

- Make or schedule student loan payments of any amount
- View account details like your balance, interest, lender, status, and payment history
- Receive payment reminders and confirmations
- Use an existing payment account or create and store a new one
- Allocate any excess payment amounts to a specific loan or loans in an account
- Send your proof of income documents for income-driven repayment plan requests

You can sign up for Great Lakes account access in app if you need to; no need to visit our website to get started managing your loans with us.

*** Tell Us What You Think ***

How can we improve your mobile experience? Rate our app, or send feedback to mobile@glhec.org.
Want to improve your unitQ Score by 20% within 30 days?
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