43
poor

Great Wolf Lodge | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
NaN Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
75%
Android
3 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
1 Reports
User Feedback
25%
iOS
1 Reports
75%
Android
3 Reports
Great Wolf Lodge - Latest Quality Issues
Android
Jun 19, 2021
Mobile food orders do not notify you when orders are ready or where to go for pickup. Not all events listed on app, we just walked by the lobby and saw activities going on at the time.
iOS
May 24, 2021
convenient, but not great
The app is convenient for checking open/close times for attractions, messaging the front desk, etc. Best part is the online dining ordering from the food venues since it lets you skip the lines and just pick up your food when ready. EXCEPT check out day, then it won't work for that at all - says you have to be checked in to your room to do mobile dining ordering. So even though you can stay at the park till 8pm on check out day, and still charge with your wristband, you cannot do mobile ordering with the app. I've questioned this issue several times (different visits, different lodges), and the response is always the same - “the app is down at the moment and you'll have to order at the food venue”. This is of course the most diplomatic way for them to say the app doesn't work that way and they don't plan to let it work that way.
iOS
May 14, 2021
Loosely informational.
Couldn't order food in the app and times for when certain activities were open was wrong. When I showed the worker at the facility that the times in the app were wrong, he didn't seem to care. All in all, not much help when we used it.
Android
May 11, 2021
App is useless. All of the weekend hours listed in the app are wrong for every event and for the games and stores. The app doesn't offer coupons or a real schedule or a way to sign up for the events that were offered. What's the point of this app?
Android
May 3, 2021
Can't check-in. It's asking for our departure date, exist I would assume it's the date we leave the place but it won't work neither dates work
iOS
May 1, 2021
Can’t log in
I made an account with Great Wolf when I stayed there last month. I wanted to book another stay using the app but every time I try to log in there is a message that states my email or password is wrong. I can log into the website just fine but not the app. I've tried about everything to log in even hitting the forget my password on the app then resetting using the sent email. No luck. Gave one star because if I can't login Then the app has no benefit.
iOS
Apr 21, 2021
Error
Did not allow me to enter reservation number after choosing location. It went back to the main page everytime I tab the link to enter the reservation number. This is for Gurnee location.
Android
Apr 13, 2021
After update, the app won't open.
Android
Apr 13, 2021
Ive even tried uninstalling and reinstalling the app and it is still just an white screen when i open the app.
Great Wolf Lodge - Product Description
Whether you’re planning the ultimate family vacation or have already arrived, the Great Wolf Lodge app will help you create memories that last a lifetime. Browse the water park hours, events and attractions offered, dining choices, and more, and once you’re booked you can use the app to:

• Review your reservation
• Mobile check-in
• Order dining for pick-up or room delivery
• Set event reminders to never miss an activity
• Message guest services for fresh towels, more toiletries, or whatever you need
• Explore the lodge map
• And so much more!
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