71
fair

GTBank | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
11 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
96%
Android
96 Reports
iOS unitQ Score
iOS User Feedback
4%
iOS
4 Reports
User Feedback
4%
iOS
4 Reports
96%
Android
96 Reports
GTBank - Latest Quality Issues
Android
Jun 16, 2021
Frustrating to say the least...not deserving of any star AT ALL!!! Unable to get e-statement for months and no transaction history, alerts both in and out are not recorded timely. Worse I decided to uninstall and reinstall now its in a loop. What a burst!!!!!
Android
Jun 16, 2021
This app is so frustrating, i cant login my details, but i provide them all
Android
Jun 16, 2021
I have been trying to download GT app for online banking since last week. This is after I visited your Enugu Ogui road branch and a message was sent to me that my email address has been received for the purpose. I don't know what else to do.
Android
Jun 15, 2021
I have issue signing up The app says my email isn't Linked to my account and that is the same email I opened my account with
Android
Jun 15, 2021
Well this app has been great so far but until I suddenly saw changes like my transaction history it disappeared even when I receive alerts and I make transfers nothing will be recorded in the transaction history. Also I had a total of 88,000 and then I made a deposit of 11,000 and now all I saw as my total was 93,000 instead of 99,000 it's still a mystery to me cause if only my transaction history was showing I would have been able to know how the money got shortened. Thank you for your time.
Android
Jun 13, 2021
I just downloaded the app and i've been trying to sign up now, but after i upload all the required information, it keeps on saying, 'user has not been profiled kindly enter the correct details. All my details are correct please. What can i do ?
Android
Jun 11, 2021
Waste of my data, I signed up but I'm unable to login, keeps saying my email, phone number and account number is invalid Id. Imagine!
Android
Jun 11, 2021
Very poor customer service in all your branches I have visited. When I have issues with my account, they literally leave me to solve it by myself. Too bad!
Android
Jun 10, 2021
My account is blocked when I want to create the internet banking help me unblock it please
GTBank - Product Description
Welcome to a world of Seamless Banking!

The revamped GTBank Mobile App, lets you carry your bank with you wherever you go. The App allows you perform transactions and manage your bank account(s) from your mobile device. It is secure and very simple to use.

The GTBank Mobile App allows you:
•	View the balances on your bank account(s).
•	Manage your account and preview your transaction history.
•	Initiate transfers to own account(s), GTBank accounts and also to other bank accounts.
•	Purchase Airtime and Data bundles for all networks.
•	Pay Bills
•	Hotlist card and manage your debit/credit card
•	Request for account statement
•	Change your email address, phone number and other details
•	Confirm and manage your cheques.
•	Receive In-App messages on new features, quick tips and promotional offers.
•	Verify your transaction securely either by using a self-selected PIN, a hardware token (obtained from any of our branches) or a 737 token (obtained by dialling *737*7#)
•	Link your profile to a device with the option to use PIN or Token to complete your transactions.
•	Other profiles will be able to use the mobile app on your device successfully with Token authentication only.
•	Device linking can be done with secure code sent via SMS or generate a code from the hardware soft token (obtained by dialling *737*7#)

GTBank Mobile Money offers you another simple way to make payments and transfer money to family and friends from your mobile device. Your phone number is your account number (Wallet ID) and you don’t even need to be an account holder of GTBank to register for GTBank Mobile Money.
 
*Terms and Conditions apply.
*Standard network charges apply as you may be charged by your service provider for mobile or internet use.
 
To get started:
•	Visit your App store, search for ‘GTBank’ and click the download/install button.
•	Launch the App and input your User ID and password. 
•	If you do not have a password you may dial *737*6*5# from your registered mobile phone for your login details. And if you have forgotten your password, please click “Forgot Password?” on the login page to reset your password.
•	At first login, you will be asked to verify your device. If this is your preferred device, please select 'Yes' and choose a transaction method (PIN or Token).
•	If PIN is selected, you will be required to agree with the Terms of Use and create a PIN which you will be using to complete your transactions instead of a token. Please note that you can always switch between PIN or token at any time by simply going to the Settings Menu of the mobile app.
•	A 5-digit secure code will be sent to your registered mobile phone via SMS to verify your device. If you do not receive this message please generate a code from your hardware token or dial *737*7# from your registered phone number to obtain a one-time verification code. You can also call GTConnect on 08039003900 or 08029002900 for the verification code.
•	Enter this code in the app and your mobile phone will be successfully verified against your account profile. Now you can start using the App. Please note that this is required only when using a device for the first time.
•	If you chose to use the token as your preferred means of verifying your transactions, you will also be sent the 5-digit secure code via SMS to verify your device for the first time. Enter this code and your mobile phone will be successfully verified against your account profile. You will then be able to start using the GTBank Mobile App with your hardware or 737 Token. 
•	Please note that you are not restricted to any device. All you need do at the first login is to select “No! This device is not mine” from the device verification screen. You will then be able to carry on using the GTBank App with either the Hardware or 737 Token as the means of completing your transactions.

Continued use of GPS running in the background can dramatically decrease battery life.
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