21
poor

Hawaiian Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
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Good
 
Epic
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Android unitQ Score
Android User Feedback
74%
Android
14 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
5 Reports
User Feedback
26%
iOS
5 Reports
74%
Android
14 Reports
Hawaiian Airlines - Latest Quality Issues
Android
Jun 18, 2021
This app sucks because after logging into my Hawaiian Air account it still will not pull my info into a new reservation. I used browser instead and then it worked fine.
Android
Jun 17, 2021
App keeps crashing and showing error code
Android
Jun 16, 2021
Site and app breaks all the time. 20027: We're so sorry! An error has occurred. Please try your search again. [WEB:BK123]
Android
Jun 10, 2021
"More" menu crashes immediately on brand new Galaxy S21. So, no movies for me on this flight. I was able to see my flight, gate and boarding passes though, so 1 star for that.
Android
Jun 5, 2021
Wouldn't play any movies even if the trailers played no problem. This occurred with my pixel 5 and daughter's pixel 2 so the app might not run on Android. A total waste of time and effort.
Android
Jun 4, 2021
IT WON'T INSTALL AND I LEAVE FOR HAWAII TODAY!!!! I NEED IT NOW!!
Android
Jun 2, 2021
I can play trailers but not movies. Have reinstalled app, when on plane before take off, and still cannot play movies. Very frustrating. Was the same problem on outbound flight.
iOS
Jun 1, 2021
App is basically broken
App doesn't work as intended, try to change a seat and it takes you to the website by opening a browser. Seat changes are never saved no matter how much you try. Customer service is virtually non existent with over 8 hours in delays. Would never recommend this airline or it's service.
iOS
May 31, 2021
Very glitchy
Wont take my username and password. Regular website will. But not the app. Had to delete and re-install. Still being glitchy.
Hawaiian Airlines - Product Description
Aloha! Welcome to the all-new Hawaiian Airlines iPhone app! We’ve completely rebuilt our app, with a key focus on improving your day-of-travel experience. Our goal: smooth and worry-free travel. From faster check-in and paperless boarding passes, to real-time flight notifications, you'll have everything you need, all in the palm of your hand.

Check-in — Start your day of travel right. Check-in up to 24 hours before your flight and your upcoming trip will be ready to view and manage on-the-go.

Manage Trip — Once you’re checked in, view, change or upgrade your seat, check that your flight is on time, see the waitlist and more.

Mobile Boarding Pass — Access your boarding pass from the convenience of your phone. No paper printing needed! Boarding pass will automatically update if there's a change and is always accessible in the app, even if you are offline. You can also store it in Apple Wallet.

Notifications — Stay informed with up-to-the-minute notifications if your gate or flight time changes.

Airport Maps — Get interactive indoor airport maps with turn-by-turn walking directions to your gate, baggage claim, restaurants and lounges at our busiest airports.

Chat — Need help? Connect with a Hawaiian Airlines agent quickly and conveniently through the in-app chat, and get answers to your questions when you need them.

In-Flight Entertainment  — If you’re traveling on our A321neo aircraft, use the app to stream movies, TV shows and more from your iPad or iPhone.

Standby / Upgrade Waitlist — Know where you are on the Standby or Upgrade list.

Rideshare — Quickly hail a ride from the app to or from the airport with rideshare companies Uber and Lyft.

Mahalo for downloading our new app! We're just getting started and will be continually making improvements and adding more features to help you do things like manage your miles or your HawaiianMiles account, and eventually book flights from the app. For now, you can continue to do these things from your mobile device via our mobile website. For more information about the app, including frequently asked questions, please visit www.HawaiianAirlines.com/app.
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