44
poor

Hawaiian Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
18 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
59%
Android
48 Reports
iOS unitQ Score
iOS User Feedback
41%
iOS
33 Reports
User Feedback
41%
iOS
33 Reports
59%
Android
48 Reports
Hawaiian Airlines - Latest Quality Issues
Android
Nov 26, 2021
Crashes a lot
iOS
Nov 26, 2021
Hasn’t been touched in AGES!
And it no longer works on my phone. I can login on the website but not in the app any longer. Uninstalled and re-installed several times. No luck.
Android
Nov 24, 2021
The HawaiianAir credit card says that if I book using my credit catd, that I have one free check-in luggage. However when I put in the check-in, I'm being charged. Hence the 1 star rating until they can get that fixed.
Android
Nov 24, 2021
The app seems to work, but the fonts are huge and make it unreadable and rather unusable. Can't figure out why/how to fix it. Android Note20.
Android
Nov 23, 2021
Very smooth experience! Had one small scare where the ticket stated the wrong date, but a quick refresh gave the correct info. Must have been a glitch, but only one occurance and an easy fix. Otherwise, the app runs great and is very convenient.
iOS
Nov 23, 2021
Awful
Overall Hawaiian's app is completely subpar. Why does it give meaningless errors without info on how to correct them? Why don't they know my Hawaiian miles credit card number like United knows my mileage plus card number? Why can't it remember payment methods?
Android
Nov 22, 2021
difficult to read, type is too big for screen
Android
Nov 21, 2021
you have to have reservation number to access checking. the app does not keep track
iOS
Nov 21, 2021
Terrible App
It says ready to check in and then you have to input your confirmation code and name. Don't you already have that??
Hawaiian Airlines - Product Description
Aloha! Welcome to the Hawaiian Airlines app! Our goal: smooth and worry-free travel experience when you travel with us. From streamlined booking to faster check-in, paperless boarding passes, and real-time flight notifications, you'll have everything you need for your travel needs, all in the palm of your hand.

Flight Booking — Search for flights and book a trip to your favorite destinations right in the app. Sign into your HawaiianMiles account to book in miles and access your saved travelers and payment methods for faster check-out. 

Enhanced Check-in Experience — Start your day of travel right. Check in up to 24 hours before your flight and your upcoming trip will be ready to view and manage on-the-go.

Trip Management — Once you’ve checked in, view, change or upgrade your seat, check that your flight is on time, see the upgrade list and more.

Mobile Boarding Pass — Access your boarding pass from the convenience of your phone. No paper printing needed!  Boarding pass will automatically update if there's a change and is always accessible in the app, even if you are offline. You can also store it in your Apple Wallet.

Real-Time Notifications — Stay informed with up-to-the-minute notifications if your gate or flight time change.

Up-to-the-Minute Flight Status — Get the latest flight departure and arrival times, with ability to “watch” flights and get notified if things change.

Interactive Airport Maps — Get interactive indoor airport maps with turn-by-turn walking directions to your gate, baggage claim, restaurants and lounges at our busiest airports.

Chat with an Agent — Need help? Connect with a Hawaiian Airlines agent quickly and conveniently through the in-app chat and get answers to your questions when you need them.

In-Flight Entertainment — If you’re traveling on our A321neo aircraft, use the app to stream movies, TV shows and more from your mobile device.

Trip Planning — Need help planning an epic trip to Hawaii? Visit our Island Guide for information about each island’s unique character and recommendations for hikes, beaches, restaurants and more.

Standby / Upgrade Waitlist — Know where you are on the Standby or Upgrade list.

Rideshare — Quickly hail a ride from the app to or from the airport with rideshare companies Uber and Lyft.

Mahalo for downloading our app! We’re always making improvements and adding more features. For more information about the app, including frequently asked questions, please visit www.HawaiianAirlines.com/app.
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