Quality degradation at HotelTonight - Hotel Deals  
Users report higher volume of Quality Issues than usual

HotelTonight - Hotel Deals | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-20 Points Past 7 Days
Category: Travel
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Android unitQ Score
Android User Feedback
58 Reports
iOS unitQ Score
iOS User Feedback
54 Reports
User Feedback
54 Reports
58 Reports
HotelTonight - Hotel Deals - Latest Quality Issues
Aug 15, 2022
I had very bad experience with this application seriously the team who is working behind this app not professional at all I was doing normal booking fro my to UAE and after I booked and got booking ID confirmation number I reach to the hotel and they told me that my booking has been cancelled from Hotel Tonight, then I sent email to them and called them they told me we cancelled your booking for security purposes and they cant support my account any more and also they deactivate my account
Aug 13, 2022
Flight, flee! I booked a hotel displayed in "Barcelona - City" (screenshot in support) Once the payment is made I receive the booking confirmation with the address 7 hours drive from Barcelona. The hotel doesn't want to know anything, and the customer service doesn't want to refund! Misleading advertising! Flee!
Aug 11, 2022
Lost money
I put the location where I was staying and it bought up a nice deal. I pay for it not realizing it was 2 hours away from the location I was supposed to be. No refunds so I’m out 300 dollars 🤬
Aug 11, 2022
Scam company
Discount isn’t that great. We spent 2 hours on the phone trying to get a refund for a booking error a minute after booking. We called the hotel and got permission to get a refund.
Aug 11, 2022
Terrible experience. Shows hotels not in the city searched. Travelers don't have any idea how far it is away unless checking address on map. App should clearly indicate distance from search area in results. Deals are not actually very good for non refundable you don't get to pick the room. Another greedy tech company using shady business practices.
Aug 9, 2022
Don’t expect to be able to check in if you book through HotelTonight
I was recently stranded late at night in London after a train strike and turned to HotelTonight to book a hotel. After booking the only over priced property available I then found I was unable to check in as the hotel was already full and not accepting guests, despite me completing the booking through the app moments beforehand. This left me totally stranded in London in the middle of the night, and what’s worse HotelTonight wouldn’t even refund the booking. I’ve deleted the app now - I recommend using another app if you want to be confident of being able to check in after making a booking.
Aug 6, 2022
The app advertises that the hotels they show are "carefully curated and screened for quality," and with that in mind we booked assuming we would be checking into a clean, safe hotel. Within 5 minutes of checking in we found a significant bed bug infestation and Hotel Tonight refused to refund or help us secure a place to stay that night. Also, we were looking for hotels in Wisconson and the top results were for stays in Iowa, Michigan, and Tennessee but still said "Madison" on the listing.
Aug 5, 2022
Power Was Out @ Hotel // NO REFUND
I would give 0 stars if I could. We booked ahead of time for a hotel on this app and when we arrived the power was out everywhere. Whole building completely dark. They let us stay since they couldn’t refund us directly. We walked around in the dark. No power no AC no WiFi no nothing! I called the next day to get a refund and they offered me a $20 credit on the app for this experience which is honestly more insulting than just saying sorry! They were unbelievable stingy and petty over a $150 booking which says everything I need to know about this company.
Aug 5, 2022
The hotels are not checked and you don't get your money back from hotels that are horrible.
HotelTonight - Hotel Deals - Product Description
HotelTonight brings you amazing hotel deals for tonight, tomorrow and beyond! Hotels give us discounts on their empty rooms and you reap all the benefits. No more endless scrolling to find the perfect hotel with the best rate. Three taps, one swipe, and you’re booked! Download now to start planning less and living more. 

From top rated luxury hotels to tried-and-true favorites to cool, one-of-a-kind boutiques, we work with great hotels across the globe (and only partner with hotels where we’d wanna stay, too.)

HotelTonight has everything you need in a booking app:
• Jet setter? Careful planner? All good. Book tonight, next week, or up to 100 days in advance 
• US, Europe, Latin America, Asia + beyond! We’ve got the hookup for discounted last minute hotel bookings wherever you want to be around the world
• Hotel descriptions boil down to the three reasons why we love it (and why you will too) 
• Simple categories (like Basic, Hip and Luxe) to make it easy to find the perfect hotel, inn, bed and breakfast, motel, resort or other lodging for you
• Searching is easy. Find hotels by city, attraction or map location or filter by your needs. Traveling with Fido? Toggle on “pet friendly.” 
• Need a second opinion? See ratings, reviews and photos from fellow bookers
• Geo Rates provide even more savings off our already-discounted rates, based on your current location (find these deals marked in green in the app)
• Our HT Perks program makes loyalty a breeze - the more you book, the better our deals get! Level up to claim more discounts and rewards
• Daily Drop rocks awesome surprise deals. Just swipe to unlock the extra special deal of the day
• 24/7 customer support (from real, live, nice people) for every booking
• Access to HT Pros, our in-app concierge (a real-live person at the ready to make your stay great, from grabbing you an extra toothbrush to making a dinner reservation at a hot restaurant or bar near your hotel)
• Supports paying with Apple Pay!

Some ways you can use us:
• Happy hour is never just an hour. You can book where the night takes you
• Skip the commute. With a same day deal, traffic can wait
• Let’s have a threeday! Long weekends just got better with killer hotel deals
• Business or pleasure - why not both? Lock down biz travel in 10 seconds then book another night just for fun
• Go big on your bucket list and score a luxury trip to Paris on the cheap
• Group travel made simple! Book multiple rooms in Napa for the ultimate friends weekend
• Summer road trips just got more fun. Find new hotels at every stop and save
• Surprise! Last minute vacations are the best gifts. Text the BFF “Vegas, tonight” and the rest is history

In the Press:

• “The app made its name with last-minute deals, but you can plan as far as 100 days out and even score baller rooms for way less” - Conde Naste Traveler
• “HotelTonight what did I do without you?” - Kelly Osbourne
• “You can get great, cut-rate deals on hotels… including luxury hotels.“ - Jeff Rossen, Today Show
• “My fav travel app.” - Samantha Brown, Travel Channel Host
• “I love saving on last minute bookings using the HotelTonight app.” - The Points Guy

Let’s connect:
• Instagram: @HotelTonight
• Twitter: @HotelTonight
• Facebook: facebook.com/HotelTonight
• Got feedback? We’re all ears. Hit us up at: feedback@hoteltonight.com

Hotels we love. Deals you’ll love. Tonight, tomorrow, and beyond - book awesome hotels at amazing rates. Travel doesn’t have to be out of reach. Whether it’s a last minute weekend getaway or a dream vacation, we’ve got you covered. Download HotelTonight today to start planning less and living more.
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