Quality degradation at Hotwire: Last Minute Hotels  
Users report higher volume of Quality Issues than usual
24
poor

Hotwire: Last Minute Hotels | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-40 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
81%
Android
42 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
10 Reports
User Feedback
19%
iOS
10 Reports
81%
Android
42 Reports
Hotwire: Last Minute Hotels - Latest Quality Issues
Android
Jun 22, 2021
Feels like the app is a smokescreen to distract you from poor reviews. Super difficult to access customer service; app randomly shuts you out of conversations with agents when you navigate away from chat screen. Won't stop sending you notifications no matter what you press. Not cheaper than just using the webpage; they add extra taxes and fees.
Android
Jun 21, 2021
None of the hot rate bookings go through. Literally tried 10 times
Android
Jun 21, 2021
My experience with this app is hot and cold. I either get a great deal or it turns out being an awful reservation. Double check the properties prior to booking if possible because the amenities they list and what are offered at the hotels are not always correct.
Android
Jun 19, 2021
The app is easy to use. I would give it a five, but I don't like the marketing junk, and the company intentionally makes it a bit hassle to shut it off. Unsubscribe everything from the account online does not work. The apps continues to send notification. There is no option to turn the notification off in the app. Have to go to Android setting. Buy the way, you can save a few dollars in app, but the booking fee seems to be as high as Airbnb.
Android
Jun 18, 2021
BEWARE! They will charge your Credit Card and then say "the deal is gone" Good luck waiting weeks to get your money back.. irresponsible company, they should do much better to update the room availability before booking.
Android
Jun 17, 2021
Would get 5 stars but I could not scan my CC to enter info. Other than that it was quick and easy.
Android
Jun 17, 2021
Terrible experience. They stole my money. I was charged more than what the total was and when I got customer service on the phone they said there's nothing they could do for me. Just terrible.
Android
Jun 15, 2021
Monday night at 1am and I'm looking for hotels in the city. 5 of 6 hotels shown are suddenly gone when I click on them, then it shows me an open hotel by Newark Airport
Android
Jun 15, 2021
Downloaded the app so I could get an extra 10% off a booking with a promo code. Guess what. The code is invalid. Definitely won't be using hotwire ever again for their deception
Hotwire: Last Minute Hotels - Product Description
Save even more with exclusive, last-minute travel deals in the Hotwire app. Hot Rate® deals make booking travel easy, exciting, and affordable!

1. You pick the star-rating, location, amenities, and price.
2. We reveal your top-notch, deeply-discounted hotel right after booking.
3. Done and done.

We've added new ways for you to hack your trip and get the best deal, available only on the app: 

•  Discounted pricing and app-only coupons. Saving cash looks good on you. 
•  Draw your ideal neighborhood. Circle a specific location on the map, and we’ll find you a Hot Rate® Hotel right there. 
•  Sync with your schedule. You can add trip details directly to your calendar in a matter of seconds.

The Hotwire app packs in everything our customers love about our site—and more—including:

•  Unbeatable deals up to the last minute. Hotwire is the go-to app for booking money-saving, unforgettable trips. Book weeks in advance or the day of. Either way, Hotwire has you covered. 
•  Thousands of hotels to choose from. Think: trendy, boutique properties and iconic brands like Fairmont, Hyatt, and Marriott. 
•  Get 1 of 2 Hot Rate® Hotels. Hacking your Hot Rate® just got easier in the app. We’ll show two hotels, and you’re guaranteed to stay at one of them. 
•  Our low price guarantee. Book with confidence—our rates won’t be beat. 
•  24/7 customer service. Message our team with any questions, day or night. 

NEW iOS 14 Features!  

DEAL WIDGET: Plan a last-minute getaway in just a few taps with Hotwire’s new deal widget! Check out top weekend deals near you, right from your home screen. Just add the widget and enable location services to get goin’. 

APP CLIP: New to Hotwire? Try out our App Clip, available via Hotwire.com on your mobile device. See app-exclusive features, including hotel reviews, and quickly book using Apple Pay. The App Clip will also keep your reservation details on your home screen for up to 10 days. Can’t get enough? You can also easily download the full Hotwire app!
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