Quality degradation at Hotwire: Last Minute Hotels  
Users report higher volume of Quality Issues than usual
55
poor

Hotwire: Last Minute Hotels | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 7 Days
Category: Travel
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
64%
Android
39 Reports
iOS unitQ Score
iOS User Feedback
36%
iOS
22 Reports
User Feedback
36%
iOS
22 Reports
64%
Android
39 Reports
Hotwire: Last Minute Hotels - Latest Quality Issues
Android
Oct 21, 2021
This place needs to return my money they owe me $225. For something I didn't even get I called and asked if it's going through if the charger gone through and they said no and all the sudden damn it's on my card and they still won't return my money.
Android
Oct 20, 2021
Literally the same or even more expensive prices for hotels. They just add a whole bunch of hidden fees at checkout. Claim to be 20-50% off but when I combine with other regular apps it's the exact same or higher. Sometimes but very rarely you can get like 20 dollars off.
Android
Oct 16, 2021
Hotwire will promise your "hot deal" will be 1 of 2 proprties and will book you at an entirely different hotel. I was promised a Comfort Inn or Rodeway & got booked at a Motel6 with numerous safety & cleanliness warnings in their reviews. I have never reviewed an app. But users should be aware of this.
iOS
Oct 16, 2021
Price Went up while I was booking
Used to have good deals. No value for customer loyalty.
iOS
Oct 16, 2021
Waste of time.
The app shows old rates. Wastes your time entering info in just to say sorry, we cannot process the transaction. Your card hasn't been charged. I wasted a whole night doing this and finally called just for them to say all the deals I tried to book are no longer available but when I get back on the app all deals are still advertised. I've never had a problem with Hotwire before this, huge headache.
Android
Oct 15, 2021
I used to love using Hotwire to find great deals, but it has gone downhill. I will be using other sites now. The fees seem to have gotten higher and the last couple of times I have looked they have had some ridiculous prices list for 2 star hotels. Not to mention they booked us for a smoking room.
iOS
Oct 15, 2021
DO NOT DOWNLOAD
I have used Hotwire for years but recently it has been awful at booking confirmations, contacting rental companies and it's been creating chaos while traveling. PLEASE DO NOT DOWNLOAD OR USE
Android
Oct 13, 2021
Undisclosed fees. After you pay your non refundable charge they tell you your hotel has extra daily fees. They know before you book about the fees but don't tell you. KEEP AWAY FROM THIS SITE!
Android
Oct 12, 2021
Had booked a last minute trip to Vegas and because my favorite aunt who also was my Godmother passed away. I called Hotwire to explain them that I won't be able to go on my trip and they said: "all sales are final" sorry there is nothing we can do! I hanged up and called again and asked to talk to the manager and she said that if I send them my Godmother's death certificate, they will refund me! I couldn't believe what I was hearing! How disrespectfull and shameless is this! THIEFS!!!
Hotwire: Last Minute Hotels - Product Description
Save even more with exclusive, last-minute travel deals in the Hotwire app. Hot Rate® deals make booking travel easy, exciting, and affordable!

1. You pick the star-rating, location, amenities, and price.
2. We reveal your top-notch, deeply-discounted hotel right after booking.
3. Done and done.

We've added new ways for you to hack your trip and get the best deal, available only on the app: 

•  Discounted pricing and app-only coupons. Saving cash looks good on you. 
•  Draw your ideal neighborhood. Circle a specific location on the map, and we’ll find you a Hot Rate® Hotel right there. 
•  Sync with your schedule. You can add trip details directly to your calendar in a matter of seconds.

The Hotwire app packs in everything our customers love about our site—and more—including:

•  Unbeatable deals up to the last minute. Hotwire is the go-to app for booking money-saving, unforgettable trips. Book weeks in advance or the day of. Either way, Hotwire has you covered. 
•  Thousands of hotels to choose from. Think: trendy, boutique properties and iconic brands like Fairmont, Hyatt, and Marriott. 
•  Get 1 of 2 Hot Rate® Hotels. Hacking your Hot Rate® just got easier in the app. We’ll show two hotels, and you’re guaranteed to stay at one of them. 
•  Our low price guarantee. Book with confidence—our rates won’t be beat. 
•  24/7 customer service. Message our team with any questions, day or night. 

NEW iOS 14 Features!  

DEAL WIDGET: Plan a last-minute getaway in just a few taps with Hotwire’s new deal widget! Check out top weekend deals near you, right from your home screen. Just add the widget and enable location services to get goin’. 

APP CLIP: New to Hotwire? Try out our App Clip, available via Hotwire.com on your mobile device. See app-exclusive features, including hotel reviews, and quickly book using Apple Pay. The App Clip will also keep your reservation details on your home screen for up to 10 days. Can’t get enough? You can also easily download the full Hotwire app!
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