67
poor

HSBC Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
79%
Android
52 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
14 Reports
User Feedback
21%
iOS
14 Reports
79%
Android
52 Reports
HSBC Mobile Banking - Latest Quality Issues
Android
Oct 17, 2021
The user interface looks very bad, there is no updates or support for this app, there is no fingerprint to login. Every time you want to open the app, you need to type your username, answer the secure question and type three digits of the password. Please take some effort on this app.
Android
Oct 15, 2021
I need to make transfers and I can't for days, since the app is loading and never opens. I also don't want to reinstall since q is a vovler mess to generate the password.
Android
Oct 14, 2021
It doesn't work. Difficult to load user. A nightmare when you need it most. Actually, the bank alone serves to withdraw silver through the ATM. Then, impossible to transfer or operate is simple
iOS
Oct 13, 2021
Simply awful!
Why is there not an app for HSBC Philippines? It shouldn't be rocket science.HSBC HK and almost every other country has one.
iOS
Oct 13, 2021
Awful cannot access app and download new one without the loading caring conitinuously curculing
Really awful that I can't access the new app or my accounts due to the changeover. The loading button is circuling for hours not allowing me to download Frustrating and inconvenient
Android
Oct 12, 2021
Pesimoooooo!!!!!. At least before taking the old App out of circulation, make sure that the new one works well. The truth is a disgrace. The app says my username doesn't exist. (It is worth clarifying that I can enter quietly on the website). Honestly, the app does not solve anything. It creates problems. Now I have to manage myself from the page that honestly is neither practical nor intuitive.
Android
Oct 12, 2021
Days ago I stole my debit card, and 3 days ago I find that I AM NOT GOING ANYTHING, I can not transfer money, I can not make extraction orders, both the application and the website throw error, really PESIMO the service they offer.
Android
Oct 9, 2021
New phone not taking login because I formatted my last used phone
Android
Oct 8, 2021
Tremendous crap. I forgot the password of my security device. I was told that I can recover through this app. And there are none of those options. The truth is a headache.
HSBC Mobile Banking - Product Description
Manage your money on the move and around the clock with this secure Personal Banking app from HSBC for iPhone, iPad and iPod touch. With more updates and features on the way you can:

• Log on around the world
• View your account balances and transaction history
• Move money

Exact features depend on the HSBC services available in your country.

To log on to this app you must be an HSBC Personal Internet Banking customer. If you are not yet registered, please visit your local HSBC website.

• HSBC helps protect your information by using 128-bit SSL encryption technology when you are logged on.
• Data charges from your mobile service provider may apply.

To find out more about the app including details of permissions requested please see https://m.mobile15.hsbc.com/pages/mobile-banking.html

Hong Kong account functions have moved into the new HSBC HK Mobile Banking app.

If you are a customer of HSBC Mexico, please search for and download HSBC Móvil to access your accounts.

This app is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and wouldn’t be permitted by law or regulation.

We may not be authorised to offer or provide you with the products and services available through this app in the country or region you’re located or resident in.
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