61
poor

HSBC US | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
32 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
80%
Android
100 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
25 Reports
User Feedback
20%
iOS
25 Reports
80%
Android
100 Reports
HSBC US - Latest Quality Issues
Android
Nov 26, 2021
Used to work well. Not sure what has changed, now I get an error while trying to pay bills.
iOS
Nov 25, 2021
Mobile Deposit
Sometimes it takes multiple attempts to make a mobile deposit. Don't have this issue with another bank I use.
iOS
Nov 24, 2021
Horrible app
Crap app. Keep getting error messages at the final step of depositing a check. 🙄 The app also struggles to take a photo for check deposits (and I'm on a new, high quality iPhone) Enjoy wasting hours with customer support. Highly flawed.
iOS
Nov 23, 2021
Deposits are glitchy
The camera for taking images is super annoying. Now that most branches are closing am thinking of opening another account to facilitate banking. ATM cards are very easy to forget as the system give the card back after the transaction, stupid idea.
iOS
Nov 23, 2021
Deposit check system
Your Deposit a check option work very poorly. It takes me 10 minutes! every time until I can scan the check. I know I'm doing it right because in the rest of the banks' apps I'm succeeding for the first time every time.
iOS
Nov 22, 2021
So bad I am changing banks!
Key functions (eg depositing a check) simply do not work, and the agents in the chat function have no remedies other than uninstalling and reinstalling the app. As I am reliant on mobile banking during lockdown, I have no choice to change bank and mortgage provider to get away from HSBC. UPDATE: scrolling back through other reviews, HSBC have been given this feedback on uploading checks for Months and DONE ABSOLUTELY NOTHING.
iOS
Nov 22, 2021
Worst banking app I’ve ever used!!
Worst banking app I've ever used!!
Android
Nov 19, 2021
When are you going to fix the other versions of this app globally. There still failing in other countries such as Australia. There has been no feedback on that side, it is annoying to constantly log in online.
iOS
Nov 18, 2021
Can’t use app after recent update
It keeps on crashing on my iPhone6 after the most recent update. Please help to look into this problem. Thanks!
HSBC US - Product Description
The HSBC U.S. Mobile Banking App allows you to stay in control of your finances, anytime and anywhere. You can register on the HSBC U.S. App or log on with your existing HSBC Personal Internet Banking details.

Manage your HSBC accounts in one place:
• Quickly see available funds and monitor financial activities
• Use Global View1 to monitor eligible international HSBC accounts
• Check HSBC credit card transactions
• View and download your statements
• Open a Global Money Account2 - a multi-currency, mobile-only account designed for people who see a world far beyond their local branch

Transfer Money & Pay Bills:
• Pay bills to virtually anyone in the U.S. from your eligible HSBC accounts
• Take a photo of your check and deposit it within the app3
• Schedule future dated payments and transfers
• Use Global Transfers4 to securely move funds from eligible US accounts to your eligible HSBC accounts
• Quickly send money in real time to your eligible family, friends, and other saved payees using HSBC’s Real Time Payments (RTP®) System

Get Support:
• Contact a Customer Relationship Representative right in the app

Security Features:
• You can use Touch ID or Face ID on a supported iOS® device
• HSBC’s Digital Security Device provides additional protection for Online Banking

* Important note: This app is provided by HSBC Bank USA, N.A. for use by existing customers of HSBC Bank USA, N.A. only. Please do not download this app if you are not an existing customer of HSBC Bank USA, N.A. HSBC Bank USA, N.A. is regulated in the U.S. by federal and applicable state laws and regulations.

Please be aware that HSBC Bank USA, N.A. provides the services and/or products available through this app to customers having an account relationship with HSBC Bank USA, N.A.  HSBC Bank USA, N.A. cannot guarantee that the services and products available through this app are authorized to be offered in other countries, or that they are suitable for any particular person or appropriate in accordance with any applicable local laws, rules or regulations of any jurisdiction outside the U.S.

This app is not intended for download or use by any person in any jurisdiction where such download or use would not be permitted by law or regulation. The information provided through the app is not intended for use by persons located in or resident in jurisdictions where the distribution of such material or provision of such services/products is restricted. Customers availing of the services and/or products available through this app are required to comply with all applicable laws/regulations of their respective jurisdictions.

1 Global View and Global Transfers are only available for HSBC Premier and HSBC Advance clients and are not available in all countries. Foreign currency exchange rates and local country limitations may apply. Transfers from HSBC accounts from outside the U.S. may be subject to transfer fees. Personal Internet Banking is required to access Global View and Global Transfers. Access to US Personal Internet Banking through Global View from outside the U.S. may be limited.

2 HSBC Global Money Account is a prepaid, multi-currency account available on the HSBC Mobile Banking App for customers who maintain an HSBC consumer deposit account and have a current U.S. residential address or from a select country.

3 Data rate charges from your service provider may apply.  HSBC Bank USA, N.A. is not responsible for these charges.  Camera-in device required to be able to utilize HSBC Mobile Check Deposit. Deposit amount limits may apply. 

4 Accounts eligible for Global Transfers include all HSBC deposit accounts, except for CDs. All HSBC accounts, however, are viewable within Global View

RTP® is a registered service mark of The Clearing House Payments Company LLC

iOS is a trademark or registered trademark of Cisco in the U.S. and other countries.

Deposit products are offered in the U.S. by HSBC Bank USA, N.A. Member FDIC.
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