Quality degradation at HSN Shopping App  
Users report higher volume of Quality Issues than usual
20
poor

HSN Shopping App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-16 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
14%
Android
17 Reports
iOS unitQ Score
iOS User Feedback
86%
iOS
101 Reports
User Feedback
86%
iOS
101 Reports
14%
Android
17 Reports
HSN Shopping App - Latest Quality Issues
iOS
Mar 21, 2024
Auto Renew
I still have not been able to get order 6months …
iOS
Mar 21, 2024
Disgruntled
I opened up a HSN credit card yesterday. It promised a $40 purchase on approval in my first purchase. As of today they still have not deducted the $40 from my purchase!!!
iOS
Mar 22, 2024
App not working properly with PayPal
The HSN app doesn't work properly with PayPal anymore even though it's a payment option.
iOS
Mar 22, 2024
Dropping money in a black hole
No way to communicate about an order that was backordered. No expected date on order info. FAQ info is malfunctioning and not displaying in app. No reasonable way to get customer service on my order unless I call and sit on phone during work day. Not doing that.
iOS
Mar 23, 2024
NO CUSTOMER SERVICE
Have no way to contact customer service. No phone to call in the app.
iOS
Mar 23, 2024
Electric bike
Bought 2. I showed up and seemed ok. 2nd showed up a week later and looked used. Faded paint. Missing parts. Different decals than the first one. Rust on the rear rack. Bent front forks. For 1,000.00, you would think it would be correct. Looks like a returned bike or old defective inventory. Takes 1-1/2 to 2 hours to assemble. Tim
iOS
Mar 23, 2024
Charged for items I didn’t buy.
I was charged for items I chose as liked not to buy. I called and it was resolved. $280. Th I've it take rounded off.
iOS
Mar 24, 2024
Not a full refund.
When selling the item, the hosts say, full refund if you return it. Not true. They charge a lot for the return fee!!
iOS
Mar 25, 2024
HSN is made for impulse buying.
Bought a printer and opened a HSN credit card account. Was given another great buy on a second / third printer. Not my fault. I was made to return the printers and HSN and they took back my $30.00 credit awarded by opening a Credit Card account. Have fun stooges.
HSN Shopping App - Product Description
Shop thousands of products from your favorite brands—anytime, anywhere. The award-winning HSN Shop App puts the best electronics, cookware, home, jewelry, women’s clothing, skincare, cosmetics and more, right in the palm of your hand. Shop the latest styles and trends, find product details and read customer reviews for the products you love. 

Key Features: 
Watch Live Shows 
Livestream HSN and HSN2 wherever you go. Use the Program Guide to find upcoming shows with your favorite brands. 

Convenient Customer Service 
Call our Customer Service team and speak to a representative right from our app. 

FlexPay Manager 
Track and manage all of your current FlexPays, from anywhere you are. 

Auto-Ship Manager 
Easily manage all of your Auto-Ship orders. Skip a shipment, change frequency, update your address and more. 

Easy Checkout 
Complete your checkout with a single touch using Apple Pay. Available on iPhone 6 and above. Touch ID lets you speed through checkout, quickly and securely, with just your fingerprint. We’ll save your email address to make signing in to the app easier. Or choose the ‘Remember Me’ option to save your password, making future sign ins a breeze. 

Exclusive Savings 
Opt in to push notifications for early access to the best deals. Receive exclusive offers and coupons in your HSN Inbox.
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