Quality degradation at ICCU Mobile Banking  
Users report higher volume of Quality Issues than usual
52
poor

ICCU Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-33 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
92%
Android
23 Reports
iOS unitQ Score
iOS User Feedback
8%
iOS
2 Reports
User Feedback
8%
iOS
2 Reports
92%
Android
23 Reports
ICCU Mobile Banking - Latest Quality Issues
Android
Jun 19, 2021
Some nice functionality-it's great to be able to quickly access transactions and do transfers, HOWEVER, the mobile app has some functional issues: 1.) It refuses to remember my device, so I'm constantly using 2FA to login. This makes it difficult to use my phone because in order to get my auth. , I have to open either email or my msg. app. and then the ICCU app refreshes-starting the login process over. 1.) Fingerprint aithentication is broken (can't add a fingerprint).
Android
Jun 18, 2021
App was great, now it closes out every time I try to transfer funds or bill pay or even try chatting with a employee.
Android
Jun 14, 2021
Got a new phone and the app crashes every time I try to do any transfers or deposits, all I can do is view my balances. Extremely frustrating, almost ruined my vacation.
Android
Jun 11, 2021
2 moths ago I opted out of there Deposit protection program. cuz 1) Overdrafts fee's threw the roof And 2nd) if any sneaky bossiness tried to charge a larger some then what I had, they would be denied. 2 days ago I check my account and I had an overdraft!! I called n asked how is that possible and why? nobody had the answer and I got stuck the Overdraft Bill And Opted out of that Program AGAIN
iOS
Jun 10, 2021
Bug
It's not letting me log in it keeps saying “ something went wrong while attempting to send the last request. Please try again” Scratches
Android
Jun 8, 2021
The app won't work anymore. I would love to be able to use the app again.
Android
Jun 4, 2021
Now Useless. Anything I click on causes the app to close immediately. I have reported this and have gotten no response.
Android
May 27, 2021
Doesn't open just get a green screen with the logo!
iOS
May 23, 2021
App has login/logout issues
I have FaceID enabled. I open the app, and it logs me in as expected. If I come back to the app later in the day, instead of simply logging me back in via FaceID, I get a pop-up that says I've been logged out. Of course I have, but please get out of the way and just log me back in via FaceID. Instead, pressing ok brings to the standard username password screen, and the quickest way I've found to get back to logging in via FaceID is to force quit the app and reopen. Developer needs to fix this very annoying issue.
ICCU Mobile Banking - Product Description
Manage your accounts anytime, anywhere. Review your activity and balances, transfer funds, make deposits, pay bills and much more.
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