57
poor

iKan - State of Kansas | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
NaN Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
75%
Android
3 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
1 Reports
User Feedback
25%
iOS
1 Reports
75%
Android
3 Reports
iKan - State of Kansas - Latest Quality Issues
iOS
May 23, 2021
Wrong year??
Why does 2019 only show up? Confused
Android
May 6, 2021
Who came up with this awful chatbot idea? Why can't I just login, verify the list of vehicles is correct, and pay my bill? Instead I have to go through this painful conversation with a robot entering pin numbers and plate numbers and answering NO I DON'T WANT A PARK PERMIT on every single one before finally entering in my payment info. Between my wife and kids I have five cars to do this for every year and I'm about to go back to just standing in line at the tag office rather than deal with this app. You already know what vehicles I own . . . just show me what's due and let me pay it.
Android
Apr 29, 2021
Well this is awkward. I couldn't find and more stars for your app. Maybe when I can finally renew my vehicle registration through the app I can find extra stars for you.
iOS
Mar 29, 2021
Of every app I have, this is the most worthless...
If I wanted to simulate how poorly my tax dollars could be spent, this is it. I have multiple vehicles but nothing pulls up through the app. If I had made this and called it the “official app of Kansas”, I would be embarrassed. Anything but a one-star review has to be a government employee. No actual person likes a broken app that's only used to pay taxes.
Android
Mar 5, 2021
Very bad does not work since I started the covid 19 it is a problem to have plates, renew etc
Android
Feb 8, 2021
This app is great! I love the chat bot. It actually works. I normally hate chat bots, but this one works. I was able to find my car registration renewals and pay them successfully in about 3 minutes flat. I'm glad you changed the fee name from "convenience" fee to processing fee. Paying a convenience fee to make your lives easier always rubbed me wrong!
Android
Jan 10, 2021
IKAN refuses to accept data even when carefully formatted and checked multiple times for accuracy. Uninstalled after first attempted use.
Android
Jan 6, 2021
Useless. Identity verification is fatally flawed. Asked my height on my DL. I looked at my DL just to be sure. Still counted as incorrect. Asked what corporations I've been associated with. List contained none that I've ever worked for or with. Counted as incorrect. If the identity verification is broken, the app is utterly useless as you can't order anything
Android
Jan 4, 2021
Couldn't find my vehicle. App is useless for the purpose it was designed. I have to use the website or go to the registration office in person anyway. Don't bother with this app
iKan - State of Kansas - Product Description
Skip the trip to the DMV and renew your Kansas vehicles with iKan.
Paper forms? Gone. We’ll store your receipts, vehicle info, and payment in the app so you can get back to worrying about things that matter. 

Download the official app of Kansas - iKan - to renew your vehicle and order Vital Records such as birth, death, marriage and divorce, all with the help of a friendly chatbot. Get your certificates with just a couple clicks!  Select order by mail or pick up in the office and get notified when it is ready. iKan is offered as a convenience to the Kansas residents.

Features:
- Friendly, conversational chatbot guides you through the search and payment process
- Secure payment processing
- Renewal notifications and reminders
- Ability to store your payment methods and vehicle info for speedy future renewals
- Payment receipts stores in the app’s “Wallet” for quick and easy access
- Order Vital Records: Birth, Death, Marriage, Divorce Certificates
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