57
poor

Jackson Hewitt | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
29 Points Past 7 Days
Category: Finance
Work at Jackson Hewitt Tax Service Inc.? Unlock additional insights
30-Day Trend
 
Poor
 
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Epic
Work at Jackson Hewitt Tax Service Inc.? Unlock additional insights
Android unitQ Score
Android User Feedback
80%
Android
8 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
2 Reports
User Feedback
20%
iOS
2 Reports
80%
Android
8 Reports
Jackson Hewitt - Latest Quality Issues
Android
May 4, 2021
Poor professional, lacking knowledge. I had to correct their numbers in the review. Super high fees almost double compare to others in Hagerstown area. Also they charged ne a sitting fees evennthough no one had told me that there is going to be a sitting fees. Will not recommend.
iOS
May 1, 2021
Crummy
Filed taxes and that was that. Can't even get a response now and I'm having trouble with myJH. Can't find any info on IRS website about my return. Will not use again.
iOS
Apr 28, 2021
I haven’t gotten my taxes
I haven't gotten my taxes money yet an I did my taxes over a month ago
Android
Apr 17, 2021
I couldn't even make a account because it says my email that I use for everything is invalid. The hell .. that don't make any sense at all
Android
Apr 14, 2021
DO NOT USE been using Jackson Hewitt for years but this app is awful it took them a week to tell what my return was and i ended having to go in store cause they where way off from my normal return and i was right i could i have lost out almost 2000 if i used this app DONT USE IT
Android
Apr 11, 2021
They are horrible refuse to help me wont tell me a thing at all otuer than to call IRS.gov wheres my refund and get my payment wont work i havent gotten my 2nd or third stimulus and also my return is missing and e filled w8th JACKSON HEWiTT no one will help febuary 27th 5872.00 dollars to my address and get my payment never worked or wheres my refund please some one help
Android
Apr 10, 2021
I don't recommend anyone to use them they messed my taxes n CNT get my refund
Android
Mar 23, 2021
They messed up my income tax didnt put my full account numbers so now im having trouble getting my stimulus package and had to wait for them to send me my income tax return.
Android
Mar 21, 2021
Horrible app doesnt work, cant upload my socials half the time trying to message the representative and half the time cant back space after typing something cant do my taxes through an app that doesnt work.
Jackson Hewitt - Product Description
We know there’s a lot on your mind these days, but you don’t want to put off filing your taxes. And after a year of changes, why take chances? With Jackson Hewitt®’s Tax Pro From Home, you can rely on our skilled Tax Pros to take care of your return for you, all from the comfort and convenience of your own home. You don’t have to book an appointment or drive somewhere.

With our Tax Pro From Home service, you’ll get the guaranteed biggest refund – or you’ll get your tax-prep fees back, plus an extra $1001. And with our Lifetime Accuracy Guarantee®, if the IRS ever says we made a mistake with your tax return, we’ll cover the interest and penalties2. How’s that for confidence?

Also guaranteed: the price you’ll pay for Tax Pro From Home. Once you create an account and answer a few questions, you’ll get a transparent upfront price quote based on your  tax situation. And when we say upfront, we mean it: Assuming the information you provided us is accurate, your price will be locked in once you receive your quote. This past year has been filled with enough unpleasant surprises, we don’t want to add one more.

After you’ve accepted the price quote, you’ll get matched to a dedicated Tax Pro who’s the best fit for you based on your info. They’ll take the time to understand your unique tax situation and get you every credit and deduction you deserve. And yes, this Tax Pros will be a real live person – a skilled tax professional who works for Jackson Hewitt, a company with over 35 years of experience preparing taxes nationwide. But instead of visiting them in one of our offices, you’ll interact with your Tax Pro online, by phone and via secure chat messages though your secure account. Plus, our Client Care Team will be there to help you from day one.

Your Tax Pro will prepare your return after you’ve uploaded your tax documents. Once it’s ready, you can review and sign it – again without leaving home. It’s really that easy. And if you want instant notifications of the status of your return, you can download our free Jackson Hewitt Tax From Home app from your mobile device’s app store.

So what are you waiting for? The sooner you start Tax Pro From Home, the sooner we’ll finish your return, and the sooner you can stop thinking about taxes and focus on everything else in your life.


Disclaimers:

1. Maximum Refund Guarantee: FEDERAL RETURNS ONLY. If you are entitled to a larger refund, we’ll refund the tax preparation fees paid to us for that filed return (other product and service fees excluded) and give you an additional $100. Same tax facts must apply. You must file an amended return with another paid tax preparation company and/or online provider by April 15, 2021 and submit your claim no later than October 15, 2021 with proof that the IRS accepted the positions taken on the amended return. Terms and conditions apply. Visit jacksonhewitt.com for details. Most offices are independently owned and operated.

2. Lifetime Accuracy Guarantee®: If there is an error preparing your return, your local office will reimburse you for penalties and interest. You must notify us within 30 days of receiving initial notice from a taxing authority and provide necessary documents and/or assistance. Terms and conditions apply. Visit jacksonhewitt.com for details. Most offices are independently owned and operated.
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