57
poor

JPay | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
22 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
92%
Android
783 Reports
iOS unitQ Score
iOS User Feedback
8%
iOS
66 Reports
User Feedback
8%
iOS
66 Reports
92%
Android
783 Reports
JPay - Latest Quality Issues
Android
Oct 21, 2021
Your update fucking sucks. Deleted all my contacts and everything else. Like I just downloaded it
Android
Oct 21, 2021
It says to update and been trying all and it says pending and have a message from. My sister and I can't check it
Android
Oct 21, 2021
Slow to deliver emails; can't update app on phone, just keeps buffering
Android
Oct 20, 2021
This app consistently crashes. Doesn't open or throws an error message. It sucks! Terrible app. Have to uninstall and reinstall constantly. WORST APP OF ALLL TIME. JPAY YOU SUCK!
Android
Oct 20, 2021
First of all the app asked me to update to lastest version and when i did i went to reopen my account and it deleted all my old messages and pictures that were sent and recieved and it also took ALL MY STAMPS AWAY DAT I JUST FREAKING PURCHASED...where is my stamps...dis app SUCKS...its very slow..
iOS
Oct 20, 2021
Stamps disappear
Stamps disappear randomly. Slow app and bogged down but whatever it's the slow service on Jpays behalf that gets to me. And then the stamps just disappear out of nowhere so I have to buy more. Something isn't right I keep good track. Also why so many stamps just to attach a photo or two with an email??! Averages out to paying literally a few bucks to send one email with a couple photos, come on now . Someone else said money scheme on their review and I'm gonna say I agree.
Android
Oct 20, 2021
Ive used jpay app for 3+ years. Great for convenience however alot of times there's a delay with emails or pix. Sometimes an email is received days later after others are received as normal. And the longer the email sometimes the longer it takes and even sometimes getting only 1/2 of an email a day a week later getting the rest of that same email.
Android
Oct 20, 2021
It won't let me use my prepaid debit or my bank card to buy stamps since the last update!
Android
Oct 20, 2021
Wish videos could be uploaded that are already saved in my phone like I'm able to do with pictures; instead of having to take the video in the app. Also, I'm not receiving emails until a week later than others. I get new emails from my loved one, then a notification saying I received a new email; but when I look its an older one from a week ago & she's sent more since then that I have already received. If it wasn't for these things, I would give this app 4 or 5 stars.
JPay - Product Description
The JPay App is the easiest way to stay connected and support your incarcerated individual.
JPay allows you to quickly send money to a trust account, send and receive Emails, photos, eCards and Videograms.  
Purchase a tablet for your contact and fund their media account.


Features:
- Create your JPay account
- Send money with your credit/debit card once or schedule recurring transfers
- Purchase stamps for Email, Snap n’ Send® and Videograms 
- Send and receive Emails
- Get new Email notifications
- Send emails to multiple recipients
- Prepay for an Email reply or transfer stamps
- Attach and send photos
- Send just a photo with Snap n’ Send
- Send a 30 second Videogram
- Setup a low stamp balance reminder
- Purchase tablet fir your contact
- Fund media account for tablet content
- Add/edit payment options and option to save card for future
- Manage your profile



Service availability varies, not all services available at all facilities
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