42
poor

JPay | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
81%
Android
686 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
163 Reports
User Feedback
19%
iOS
163 Reports
81%
Android
686 Reports
JPay - Latest Quality Issues
Android
May 5, 2021
Super slow and lots of bugs
Android
May 4, 2021
The Jpay Bug fixes on April 12, 2021 caused a system malfunction causing the Jpay app to stop working. Several states do not allow photos/videos except from the app so sharing our lives with our loved ones has been blocked. (plus Jpay is losing those sales) The Google Play store shows "Your device isn't compatible with this version". I contacted Jpay customer service who said they are aware of the problem but have no updates on a fix. Any chance of just rolling back to the previous version so we can use it while a fix is being created?
Android
May 4, 2021
It is a really bad app. Works some of the time, and is really slow to load. When you buy stamps a few times it just takes your money and doesn't give you any stamps. Complete rip off.
iOS
May 4, 2021
Unable to open on my iPhone
Last 2 wks having trouble my app on my iPhone 11 Pro Max. I have to go thru main google site why????!!
Android
May 4, 2021
Freezes
iOS
May 3, 2021
Fix the aspect ratio
Please update the app to support a more modern aspect ratio, the squished nature of the app makes it harder to navigate, and destroys functionality.
Android
May 3, 2021
I have downloaded and uninstalled this program 2x as described to get the fix to correct and still can't get it to work!! Getting frustrated with the app!!
Android
May 3, 2021
Keeps saying update required even after i updated it days ago so when I hit update goes to Google play and I can only Uninstall or open because I already updated it so therefi can't read or send mail Update May 3rd 2021 I still have not been able to get onto the app. Yesterday it came up due to update however it was going for hours on updates so I decided to Uninstall and try loading again and has been since 10pm eastern time. MAY 2nd and it a is saying pending with the circle going around
Android
May 3, 2021
Slow and annoying
JPay - Product Description
The JPay App lets you send money and email to inmates from your iOS device.
 
Your favorite JPay services – money transfer and email to prisons – now on the go! JPay Mobile email allows you to send photo attachments* and email multiple recipients.  With the updated Send Money service, you can quickly transfer funds to inmate trust accounts with your credit or debit card. You can even manage your JPay account.   
 
Features:
-Send money with your credit/debit card*
-Write and receive emails*
-Attach and send photos*
-Send emails to multiple recipients*
-Add/edit payment options

*Available in select facilities
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