Quality degradation at Keeper Tax  
Users report higher volume of Quality Issues than usual
89
good

Keeper Tax | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Good
 
Epic
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Android unitQ Score
Android User Feedback
21%
Android
36 Reports
iOS unitQ Score
iOS User Feedback
79%
iOS
132 Reports
User Feedback
79%
iOS
132 Reports
21%
Android
36 Reports
Keeper Tax - Latest Quality Issues
iOS
Apr 3, 2024
If I could give a 0 I would
DO NOT TRUST THIS APP TO FILE YOUR TAXES CORRECTLY. My taxes were incorrect by 2k. Sent me on a goose chase to get my taxes filed correctly so I don't get penalized. No telling if it was done correct or not still.
Android
Apr 6, 2024
This company does not help you file your taxes. They trick you into all this, saying you get to file free tax returns. Now I see why it's free. You get all the way through to the end and it say it can't verify your identity, interesting.
iOS
Apr 10, 2024
This Company is a SCAM
Please do yourself a favor and do not use this app. They have TERRIBLE customer service which is only done by email. You can not talk to a representative on the phone and clearly their staff do not care to answer any questions or concerns as I have had to email them every single day to which the continue to ignore. This is incredibly inappropriate as they wrongfully charged an account I did not have listed on the app. I will be talking to my lawyer for this app is stealing my information and then charging accounts I do not have listed with this company. Huge red 🚩
iOS
Apr 11, 2024
False advertising, fake reviews
In no way are the replies from agents instant. I signed up for the premium service and have waited days to get a response. You have to pay full price for a subscription and cancel your trial to file, which is false advertising, and they in no way give you personalized attention at all. You can do this on your own for less money or even free.
iOS
Apr 12, 2024
Unreliable, missed obvious deductions
I stumbled on valid, significant, deductions *myself* (a non-expert) which the Keeper team had totally missed even after I asked if everything was missing. Often a response from the tax experts was slow, (my direct contact however was pretty responsive) and at one point there was pressure to up-sell to a more expensive plan, which I actually didn't need. Probably won't be renewing my plan after it expires.
iOS
Apr 12, 2024
STOP!!!!
Don't use this app for your taxes. They messed me over on my taxes. I was supposed to get professional help, but they didn't even help and I still paid them all that money and my taxes are still not filed. This is rip off.scam
iOS
Apr 14, 2024
Switched from TurboTax
Last year I filed my taxes as a self-employed contractor via TurboTax and the fees were ridiculous. Switched to Keeper this year, much more reasonable, every bit as painless, and doing it from my phone was nice.
Android
Apr 14, 2024
If you have 1099 forms, don't bother with Keeper. They claimed they do them, then went months not bothering helping while saying they were there to help. I finally got a message stating I could request a partial refund on my subscription and was told I'd be hearing from billing. Then a message denying it because it's past the 60 days from signing up. It's not worth the hassle or run around you get. I wish I could give less then a star, but obviously not an option. Lol.
Android
Apr 16, 2024
They messed up my taxes by inputting my w2 twice, and now I'm owing taxes for their mistake
Keeper Tax - Product Description
Keeper Tax helps people with 1099 income discover their tax write-offs. 

● For contractors & solopreneurs

● Automatically links to your cards or bank

● Smart notifications keep you on track

● Also scans your past expenses

● Bank level security

● At tax time, file directly through us

Whether you're a small business owner, self-employed digital freelancer, or independent contractor - you'll get matched with a professional bookkeeper that knows your line of work and finds you write-offs most people miss.

Linking a card or bank is as easy as logging in online. We use SSL 256-bit encryption to protect your data.

Once you link card or bank, your bookkeeper texts you once per day with a list of potential write-offs - all you have to do is reply.

If you hadn't been tracking your receipts earlier this year (even last year!), we can still scan you card and bank statements for tax deductible expenses.

Keeper Tax is secured using SSL 256-bit encryption—the same security protocol that banks use - to ensure that your sensitive personal information is fully encrypted and securely stored. Keeper Tax does not store your online banking credentials, and we do not sell your information to anyone.


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CATCH EASY-TO-MISS TAX WRITE-OFFS:

● Gas fill ups
● Phone bills
● Work supplies
● Home office expenses
● Meals with clients
● Education expenses
● Car maintenance
● Advertising expenses
● Website hosting fees
● Business travel
● Conference fees
● Contractor expenses
● Parking fees
● Licensing expenses
● Bank fees



SUBSCRIPTION BENEFITS

• An assigned bookkeeper will text you when they find write-offs
• Review your write-offs in the app

TERMS OF USE: https://www.keepertax.com/terms

PRIVACY POLICY: https://www.keepertax.com/privacy
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