53
fair

Maple – Online Doctors 24/7 | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Maple Corporation? Unlock additional insights
Android unitQ Score
Android User Feedback
60%
Android
39 Reports
iOS unitQ Score
iOS User Feedback
40%
iOS
26 Reports
User Feedback
40%
iOS
26 Reports
60%
Android
39 Reports
Maple – Online Doctors 24/7 - Latest Quality Issues
Android
Apr 14, 2024
Putting in a date, is very hard to go back several years. Being able to type Ina date would-be easier than using the date map and clicking back several years87u
Android
Apr 15, 2024
This is a private pay clinic who is charging 70 dollars a month. They do not accept provinvial health cards This is really suspicious since billing patients who have provincial heakth coverage is illegal. Use at your own risk!
Android
Apr 16, 2024
Doctors are quick to respond to demand but... $210 to be prescribed an antibiotic that is not compatible with my medication and the sheet to go for a urine culture was incorrectly filled so not valid! I'm thinking of deleting my account.
iOS
Apr 16, 2024
SCAM
MY ACCOUNT WAS DEACTIVATED JUST BECAUSE I WROTE A REVIEW AND SAID THAT HASNAIN KHAN WAS USELESS. DON'T DOWNLOAD THIS APP. JUST GO TO YOUR FAMILY DOCTOR INSTEAD.
Android
Apr 16, 2024
The worst app ever. MSP covered service is now only 10am-2pm mon-thur. It's always overloaded and you need to keep submitting for days to get a respond. And yet, for a small requests like a prescription for rosacea cream, they deny you and ask you to go in-person visit. Worst service, worst waiting hours. They don't want to help broke clients. Only rich people that can afford the consultation fees are welcomed.
Android
Apr 17, 2024
For some reason I cannot get on you guys have answered and I have not been able to log on or if it's watched I have no idea it's really frustrating I really need to get a Doctor
Android
Apr 17, 2024
I was charged $69 for nothing. I read on their site that you will not be charged for a doctor's note if they were unable to help me, after several minutes I was informed I they were unable to help with my request and they still charged me. Additionally, I was unable to find anything on their site that indicated they couldn't help with my situation. I'm sure this company is helpful to some but they sure were not helpful to me.. if I could give 0 stars I would..
Android
Apr 17, 2024
I waited for 3 hours and then was kicked off. I had to be ready on a moments notice and I did not.mind that at the time. After the 3 hours, I was not given the opportunity to keep on "holding". I had no choice, so it was 3 hours of wasted time. I am totally annoyed with Maple. Surely those who own or are responsible for it can make some software changes to help those people who get kicked off. It is not rocket science. Give people who wait a long choices You tell us more below is not working.
iOS
Apr 19, 2024
Don’t bother
Useless app. Specifically looked up on the website that it could be addressed. Wait 20 minutes for an automated message saying you need to be seen in person. If I could do that, why would I spent $70 on this useless app/apt?
Maple – Online Doctors 24/7 - Product Description
See a doctor or healthcare specialist online quickly with Maple, Canada’s top-rated virtual care app with over 750,000 five-star reviews. Chat with your provider via secure text messaging, audio, or video for a diagnosis, prescriptions, sick note, medical advice, lab test requisitions, and more. It’s easy.

Skip the waiting room and save hours in travel time– join millions of Canadians connected to Maple and get on-demand healthcare that revolves around your needs and schedule. 91% of medical issues are fully resolved after one visit.

HOW DOES MAPLE WORK?

Download the app and request a consultation from a Canadian-licensed doctor online at the tap of a button. No matter where you’re located in Canada, Maple connects you to a provider in minutes, 24/7. Get prescriptions or a refill delivered to your home for free or pick them up at your local pharmacy. 

You can also use Maple to book consultations with healthcare specialists, including dermatologists, mental health therapists, endocrinologists, sleep therapists, naturopathic doctors, allergists, and many more depending on your province. Maple is your one-stop solution for all your health needs.

Fees apply for services that aren’t covered by provincial governments, though can be reimbursed if you have coverage from an insurer.

WHAT ARE MAPLE’S CORE FEATURES?

• Skip the waiting room – See doctors and providers online and on demand, or by appointment 
• Care on demand – Get a diagnosis, lab test requisitions, sick notes, and more
• Prescription delivery – Get your prescriptions delivered for free or pick them up at a local pharmacy
• Secure medical record-keeping – Complete medical records that you control 
• 15+ specialities – See a dermatologist, mental health therapist, endocrinologist, naturopath, and more
• Family features – Add dependents to your account and get care for family members
• Largest network – Canada’s largest network of Canadian-licensed doctors
• Bilingual services – Get care from a provider in English or French
• Award-winning – a Globe & Mail Top Growing Canadian Company, Deloitte Tech Fast 50 winner, LinkedIn Top Startup, and more

WHAT KIND OF ISSUES CAN DOCTORS ON MAPLE TREAT?

Doctors on Maple can support you with a wide range of medical issues and symptoms, including:

• Cough/cold/flu
• Urinary tract infections
• Sexual health – e.g. STD advice/treatment
• Erectile dysfunction
• Prescription renewals
• Eye infections/strep throat/sinus infections
• Stomach flu
• Mental health – depression/anxiety
• Birth control prescriptions
• Sick notes for work
• And much more

WHO ARE THE DOCTORS ON MAPLE?

All doctors on our platform are hand-selected, qualified providers licensed to practice in Canada. Doctors on Maple practice family or emergency medicine in Canada and are the same professionals you might see at a family doctor’s office or hospital. 

Each helpful physician is passionate about delivering outstanding healthcare, answering questions, and serving Canadians in new and innovative ways so that you can get the care you need, faster.

IS MAPLE PRIVATE AND SECURE?

Your safety and security are our top priorities. We protect your data through robust encryption, frequent testing, account security features, and other policies and processes that meet the industry’s highest standards. Only you and your doctor have access to your Maple consultations records. 

For more information, you can find our complete Privacy Policy online at getmaple.ca/privacy/
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