86
good

MDLIVE | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Medical
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
48%
Android
61 Reports
iOS unitQ Score
iOS User Feedback
52%
iOS
66 Reports
User Feedback
52%
iOS
66 Reports
48%
Android
61 Reports
MDLIVE - Latest Quality Issues
Android
Mar 30, 2024
Anytime I ever try to schedule an appointment it just keeps taking my back to the home screen. No description of what the issue is or anything. Just a quick flip back to the main screen. This has happened every single time I have tried scheduling appointments. Last time I had to call in, jump through the automated hoops, explain my issue, and then finally schedule. This has happened across different phones over the last few years. Very frustrating.
iOS
Mar 31, 2024
Stay away
Absolutely terrible service. The app is garbage and I was charged $50 to talk all but 2 minutes with a doctor who was not helpful at all and just tried to end the call ASAP and took 25 hours to get the notes that didn't include any information, not even the spelling of the over the counter medicine he recommended. Stay away and don't waste your time and money!
iOS
Apr 1, 2024
App keeps crashing
The app keeps crashing when trying to schedule a visit. My app is updated to newest version.
Android
Apr 13, 2024
The new homepage design is awful. There is no way to book an appointment with anyone besides a doctor. It lists there are other options, but doesn't allow you to select a dermatologist, psychiatrist, etc. What is the point of this app if it can't be used?
iOS
Apr 14, 2024
Scam. Please don’t use MDLIVE.
After being sick with a horrible tooth infection for a few days, I set up an appointment with a Physician in their virtual urgent care option. The appointment took place over the phone. It didn't even last 2 minutes. After uploading pictures of how swollen my face was to the app; I would've thought she would've atleast prescribed antibiotics. But nope. Nothing. Just told me to go to MY LOCAL URGENT CARE. Which I did and thank god I did because I was transported to the emergency room and had to stay in the hospital for three days until the infection cleared up out of my face. They treated me with Rocephin injections daily and oral antibiotics which thankfully helped clear it up. They also gave me something for the pain. This level of care is not something you'll receive with your local doctor or urgent care. I find it funny how they had no problem charging me $5 + my insurance for over $500 for a phone call that lasted for 2 MINUTES! Companies a scam plain and simple.
iOS
Apr 16, 2024
Glitchy and charges wrongfully
I used this app with some success for therapy during the pandemic. There was always issues with billing and my account, which the CS reps told me was their systems fault. The CS reps were always helpful and kind but I wasted so much time on the phone to resolve the systems issues, with a lot of stress cause. The app constantly logs me out, or says that they are having technical issues. It's been a headache of an app for years.
Android
Apr 16, 2024
Great experience, only complaint is the app logs me out and makes it difficult to get back in.
iOS
Apr 21, 2024
Don’t waste your time for urgent care
Don't waste your time with the urgent care on MD live. I have had a sinus infection for a week and all the “prescribed” me was an over the counter nasal spray. When I ask for a steroid/antibiotic he said they can't prescribe those for sinus infections. So I just wasted $60 dollars.
Android
Apr 22, 2024
Don't trust these people. Their administration is horrible. They keep sending me messages telling me to verify my insurance. Even after I was on a conference call with MDLive and my insurance twice. There are even notes in my MDLive profile saying my insurance is verified. And I was still charged full price. They aren't helpful. Customer service is trash. When I asked to delete my account, they said I needed to go through my insurance. What does my insurance have to do with my MDLive account?
MDLIVE - Product Description
Have an MDLIVE virtual doctor visit with board-certified physicians from the comfort and convenience of your own home or from wherever you are, whenever you want – nights, after hours, weekends, and holidays.

MDLIVE also offers behavioral health appointments with licensed therapists and board-certified psychiatrists as well as dermatology services.

You can schedule an appointment at a time and day that's convenient for you or have an on-demand visit in around 15 minutes.

All MDLIVE doctors are board-certified and state-licensed, with an average of 15+ years of experience. MDLIVE has two National Committee for Quality Assurance certifications and is accredited by the American Telemedicine Association. MDLIVE doctors are also friendly, caring, compassionate, and experts in conducting virtual medical consultations. And best of all, 9 out of 10 people would recommend us to their friends and family members in need of a doctor's visit.

Great reasons to use MDLIVE virtual doctors:
1. You're not feeling up to leaving home
2. You want to avoid the high cost of Urgent Care or the ER
3. Your doctor isn't available
4. It's after hours, the weekend or a holiday
5. You need a short-term refill on a prescription
6. It's hard to get to the doctor's office
7. You don't want to take time off work or be away from home

MDLIVE doctors treat more than 80 non-emergency medical conditions like these:
•	Allergies
•	Back Pain
•	Bronchitis
•	Common Cold
•	Constipation
•	Cough
•	COVID-19 Assessment 
•	Diarrhea
•	Ear Infections
•	Flu
•	Headache
•	Nausea
•	Pink Eye
•	Rashes
•	Respiratory Problems
•	Sinus Infections
•	Sore Throat
•	Strep Throat
•	Urinary Tract Infections (Females 18+)
•	…and more


We also offer treatment and support for a wide variety of behavioral health issues:
•	Addictions
•	Anxiety
•	Bipolar Disorder 
•	Depression
•	Grief and Loss 
•	LGBTQ+ Support
•	Life Changes
•	Men's Issues 
•	Panic Disorders
•	Parenting Issues
•	Postpartum Depression
•	Relationship Issues
•	Stress Management
•	Trauma and PTSD
•	Women's Issues 
•	And more

MDLIVE provides the ability for Virtual Primary Care patients to connect with FDA-cleared medical devices and securely share their data with their MDLIVE Care Team and Primary Care Provider. Although the data is not actively monitored, it is carefully reviewed during subsequent follow-up visits. At these visits, healthcare providers utilize their clinical judgment to effectively manage the patient's condition and treatment plan in accordance with established clinical guidelines. It is important to note that MDLIVE does not support individual usage without the consent and support of a healthcare provider. Therefore, users must always consult with their healthcare provider before making any changes to their care plan, ensuring that their treatment aligns with the appropriate clinical guidance.

We treat thousands of people a day with many different conditions, but you should not use MDLIVE if you are experiencing a medical emergency. In addition, we don't treat sexually transmitted diseases, urinary tract infections in males, or urinary tract infections in females under 18 years of age. MDLIVE also cannot treat children under 3 with a fever and children under 12 with ear pain.



Copyright © 2023 MDLIVE, Inc. All Rights Reserved.

MDLIVE may not be available in certain states and is subject to state regulations. MDLIVE does not replace the primary care physician, is not an insurance product, and may not be able to substitute for traditional in-person care in every case or for every condition.
MDLIVE does not guarantee patients will receive a prescription, does not prescribe DEA controlled substances and may not prescribe non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse.
MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. For complete terms of use, visit www.mdlive.com/terms-of-use
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