55
fair

Moneybox - Save and Invest | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
19 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
56%
Android
40 Reports
iOS unitQ Score
iOS User Feedback
44%
iOS
32 Reports
User Feedback
44%
iOS
32 Reports
56%
Android
40 Reports
Moneybox - Save and Invest - Latest Quality Issues
Android
Apr 11, 2024
I have seemed help on this app, which it continuously promotes, yet never actually receiving a response. Also, the promotions they offer all seem to have high financial elements, such as £100 to enter into a raffle to receive £5000. This is very gatekeepy. If these promotions are available to all, they shouldn't be dependent on money, particularly in this financial crisis. Claims it is here to support all - not my experience.
iOS
Apr 12, 2024
Transfer
Transfer of money is difficult im trying to add money but it dont get collected from our bank account
iOS
Apr 12, 2024
Deposit functionality via Natwest
The deposit function linking to Natwest doesn't always work first time and sometimes takes a few goes. But otherwise I like the simplicity of the app. And is otherwise easy to use.
Android
Apr 14, 2024
I'm really disappointed from the customer service waiting times - I had one query regarding the way I can spend the Lifetime ISA and I've been waiting for 3 days now to get an answer. Other than that happy with the accounts and the app so far
Android
Apr 16, 2024
It has been more than 4 days I cannot access my account I sent a message to their support team and nobody got back to me. It is really concerning
Android
Apr 16, 2024
Nice clean app, they need to do better with offering instant transfers, they do offer this, but not every savings account lets you. The weekly collection is so slow, even when they collect on a Wednesday, money doesn't leave your bank account until Monday because of the weekend.
Android
Apr 17, 2024
Support is just dreadful. If you need an answer quickly you are just completely out of luck. Do not use if you need a LISA.
iOS
Apr 17, 2024
Shocking customer service
Shocking
iOS
Apr 18, 2024
Communication very poor
I have written to Moneybox regarding unusual or unexpected withdrawal from an account and never had an answer , no help on the APP considering binning this
Moneybox - Save and Invest - Product Description
Turn your money into something greater with Moneybox. 

Grow your money through investing with as little as £1, our simple starting options, and range of funds. Save for your first home with our market-leading Lifetime ISA, and get free Mortgage Advice when it’s time to buy. Find and combine your old pensions and build a retirement fund worth waiting for with the Moneybox Pension. All with award-winning customer support. 


Choose from a range of accounts for every need
• We offer a Stocks and Shares ISA, Lifetime ISA, Junior ISAs, Personal Pension, Savings accounts and more to help you turn your money into something greater. 
• You can also plan for your future with tools such as our popular Lifetime ISA Calculator, ISA Time Machine and more. 


Make saving and investing part of your everyday life
• Start saving, automatically: Set up a regular weekly deposit, a monthly payday boost, or round up your everyday card purchases to the nearest pound and save or invest the spare change e.g. when you buy a coffee for £2.40, you can choose to ‘round up’ to £3 and set aside the 60p change. You can also make one-off deposits whenever you like.


Grow your money through investing
• We've worked with experts to put together three simple starting options – cautious, balanced and adventurous. All you need to do is pick one!
• The option you choose determines how your savings are split between a range of tracker funds. Using these funds, you can invest into thousands of leading companies from around the world including Facebook, Netflix and Disney.
• This range of funds includes a socially responsible option. Our socially responsible global shares fund invests in a range of companies from across the developed global stock market but considers environmental, social and governance factors in its selection process.
• Your investments are held within a Stocks & Shares ISA, Stocks & Shares Lifetime ISA or General Investment Account (GIA). All investing should be regarded as longer term. The value of your investments can go up and down, and you may get back less than you invest.


Find and combine your old pensions
• We offer a Personal Pension to help you build a retirement fund worth waiting for. Our Pension Detectives are here to help you track down your old workplace pensions and combine them into one simple pot. T&Cs, pension and tax rules apply.


Buy your first home with our market-leading Cash Lifetime ISA and free Mortgage Advice
• Save up to £4,000 per year and get a 25% government bonus with a Cash Lifetime ISA. This means you can get up to £1,000 a year towards your first home.
• We also offer free Mortgage Advice when it’s time to buy. Browse over 90 lenders and find a mortgage that’s right for you. 
• Government early withdrawal charge may apply to the Lifetime ISA.
• Moneybox Mortgage Advice is provided by Moneybox Mortgages Ltd. Your home may be repossessed if you do not keep up your mortgage repayments.

Trusted and transparent
• Moneybox is authorised and regulated by the Financial Conduct Authority with reference number 712935.
• Your savings and investments are covered by the UK government’s Financial Services Compensation Scheme up to a limit of £85,000 in the unlikely event that a fund provider is declared bankrupt.
• For our investment products, we charge just £1 a month and 0.45% of the value of your investments per year. There are fund provider costs of 012%-0.30%. To help you get started, we do not charge the subscription fee for the first three months.
• There are no account fees for our Cash Lifetime ISA.
• We use bank level 256-bit TLS encryption for all your personal information.


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