Quality degradation at MyBlock  
Users report higher volume of Quality Issues than usual
40
poor

MyBlock | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-13 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
92%
Android
291 Reports
iOS unitQ Score
iOS User Feedback
8%
iOS
27 Reports
User Feedback
8%
iOS
27 Reports
92%
Android
291 Reports
MyBlock - Latest Quality Issues
Android
May 6, 2021
I used the app just fine until the most recent update but now it will not allow me to deposit my checks anymore and it was literally the only place I could get to cash my checks.
Android
May 5, 2021
I cannot access my card statements, it's trying to update my google pay.
Android
May 5, 2021
don't allow push for balance after update a error has occurred
Android
May 5, 2021
Worst app ever I asked several times for u to update went let me do check to card went show me getting approved for state still haven't got my refund and still showing that I got the stimulus
Android
May 5, 2021
The check to card option crashes when I try to take a picture of my check
Android
May 5, 2021
Still completely useless. Why I haven't switched to something else yet I do not know but will be doing so soon. Every time they update the app it's unusable and takes them weeks to get back to normal just for it to be updated and broken again. Quick balance doesn't work, takes minutes to switch pages, and the biggest problem for me is the check to card just doesn't work. Says location is off when it's on takes several times to work then crashes when trying to take a pic of the check. Useless
Android
May 5, 2021
The check to card feature doesn't work anymore after the changes. Can't get anybody on the phone or even an email back about the problem.
Android
May 5, 2021
Customer service does not speak clear English and can never understand what I am asking. Card is not supported by Plaid. Most of the the time I try to pay a bill or order something I can't use this card, nor can you use it at the gas pumps, so buying gas at Sam's is not possible for me.
Android
May 5, 2021
every update creates problems that make the app unusable. the answer i received was to update my app. clearly they are not hearing what i am saying because it is the update that has caused the app not to work and my app is up to date. on the norm, the app is great. after an update it takes a while for them to get it correct. 5/5/21- app not working again, after they updated the appearance. I'm starting to feel like it's not worth it. No customer service. Check to card feature is not working. Boo
MyBlock - Product Description
From receipts to refunds, the redesigned MyBlock app is your H&R Block account & the best way to manage your taxes. We’ll help you achieve your best financial life.  
 
Feel confident about your taxes and finances all year long with MyBlock. Our app helps you communicate, plan, and succeed. Connect with experts and advice. Use it whenever you want, on any device you want. It’s easy. 
 
Need professional tax help?  
Get in touch with an H&R Block tax pro any time of the year, with secure messaging, screensharing, and video chat capabilities. 
Enjoy a stress-free solution for in-person or virtual appointment planning and prep – or switch to a new appointment type whenever you want.  
  
Want help managing your tax forms and info?  
Answer a few quick questions, and we’ll tell you exactly what docs you need to file your taxes.  
Use your personalized tax organizer to collect your docs and get ready to file your taxes.    
Start your taxes before your first appointment by uploading docs and info through the app and answering basic tax questions.   
Take a pic of your forms to quickly add them to your MyBlock account.  
Upload receipts, donations, tax forms, and more as you get them throughout the year. No more scrambling for lost docs at tax time.  
Get quick and easy access to your documents and tax returns — for all of life’s big financial decisions.   
Estimate your potential refund and keep tabs on your return status after you’ve filed. 
 
Want to explore the latest in mobile banking?  
Manage your H&R Block Emerald Prepaid Mastercard® – keep tabs on your refund, current balance, and payments as you spend. 
Save for what matters, with our easy savings tools. 
Access your credit score through LendingTree to stay on top of your financial goals. 
Check your Tax Identity Shield account and membership to protect your tax identity and get alerted to potential issues. 
 
MYBLOCK: TAXES, PLUS SO MUCH MORE. 
 
Your privacy, security, and guarantees are important to us. Please visit hrblock.com to learn more. 
 
Privacy Policy: https://www.hrblock.com/universal/digital-online-mobile-privacy-principles.html 
Service Agreement: https://idp.hrblock.com/idp/Authn/OnlineServiceAgreement.html  
Data Security: https://www.hrblock.com/data-security/  
Guarantees: https://www.hrblock.com/guarantees/
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