Quality degradation at myStudentAid  
Users report higher volume of Quality Issues than usual
60
poor

myStudentAid | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
93%
Android
51 Reports
iOS unitQ Score
iOS User Feedback
7%
iOS
4 Reports
User Feedback
7%
iOS
4 Reports
93%
Android
51 Reports
myStudentAid - Latest Quality Issues
Android
May 4, 2021
The app is broken or needs to be fixed. I can't enter my schools code. I hit submit and nothing happens. I then went to enter the address and name of the school manually and submit, but nothing happens.
Android
May 2, 2021
Won't let me login! It stays on the same page.
Android
Apr 30, 2021
Last year I discovered the app and found it easier to use than the desktop site. This year I can't log in and get a blank greenish screen.
iOS
Apr 28, 2021
freezes and can’t save
Tried twice and go mostly all the way thru the questionnaire...app froze and wouldn't let me save my answers. It said ‘please check your internet connection'...really? is that the standard response when an app craps out?
Android
Apr 24, 2021
Won't let me save anything! This would be a stellar app and super convenient if it actually worked. :)
Android
Apr 24, 2021
Both the app and the website will not let me access the login page. The website says that it has encountered an error and the app just stays loading. This has been going on for months.
Android
Apr 22, 2021
Not letting me download the app
Android
Apr 15, 2021
Would not upload on my phone, which has 5.1 capability
Android
Apr 14, 2021
Once installed on cell phone the app would not let me install on my laptop. The app works good however I would like it on my PC.
myStudentAid - Product Description
Complete the FAFSA® form, view your loan and grant info, and get relevant notifications all in one place using Federal Student Aid’s official myStudentAid app.

Whether you’re a student, parent, or borrower, Federal Student Aid’s myStudentAid app has the tools and resources you need to apply for and manage financial aid for college or career school on the go. Complete the FAFSA® form, view loan and grant information on your personalized dashboard, get relevant account alerts, and track your repayment progress.  

Apply for Aid 
•	Securely begin, complete, and submit a new or renewal FAFSA form.
•	Electronically transfer your federal tax information into a FAFSA form using the IRS Data Retrieval Tool (IRS DRT).
•	Transfer parent information from a completed FAFSA form for one of your children into a new FAFSA form for another child.
•	View and compare information about the schools selected on the FAFSA form.

Manage Your Aid 
•	Access a personalized dashboard that summarizes your aid information, highlights upcoming loan payments, and provides relevant content and checklists.
•	Track your detailed loan and grant information, aid overpayments, remaining Direct Loan and Pell Grant eligibility, and more within the new Aid Summary feature.
•	View your documents and correspondence in My Documents. 

Stay on Track
•	View customer service contact information and send emails from the app. 
•	Track the status of your Feedback Center cases and borrower defense applications, view details, and upload documents.
•	Get important notifications and account updates within the Notification Center.
•	Receive alerts directly on your phone. 

Download the enhanced myStudentAid app for a personalized financial aid experience and a mobile-friendly FAFSA process.
Want to improve your unitQ Score by 20% within 30 days?
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