fair

Newrez | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-11 Points Past 7 Days

Category: Finance

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

75%

Android
38 Reports

iOS unitQ Score

iOS User Feedback

25%

iOS
13 Reports

User Feedback

25%

iOS
13 Reports

75%

Android
38 Reports

Newrez - Latest Quality Issues

Android

Apr 3, 2024

This app has not worked once. Every single time, it says, unable to sign in, and sends me to the web browser where I have to reset my password. Because no matter what, it seems it won't accept any password until I reset it. Even when I enable biometrics it still fails to log in and breaks the app

iOS

Apr 3, 2024

Writing a review every month until they fix it

Omg they fixed it FIX THE WEBSITE AND THE APP. YOU HAVE MONEY FROM OUR MORTGAGES. It doesn't work on iPhone or android. I thought it was my Samsung before but it doesn't work on apple. Every single time I try to login it says it cannot find my load.

Android

Apr 5, 2024

not exactly clear how to navigate this app

Android

Apr 5, 2024

Doesn't work at all.

Android

Apr 8, 2024

Cannot get to my loan info anymore. Goes in a loop from username to password round and round..

iOS

Apr 9, 2024

Non Functional

App seems to have lost my loan. Start the app, asks to find loan. I enter the info and response is ‘Oops. Something went wrong. Please try again later.” I've tried deleting app and reinstalling. Been this way for last week. Be nice if you could fix this. Update: Did send message to customer support email address. No response and, of course, no fix. Anyone home there? UPDATE: Still doesn't work. Still no response from Customer Service. Is it possible to give negative stars? UPDATE: app now finds my loan. For the last few months it fails to retrieve any loan details. Still negative stars.

iOS

Apr 9, 2024

Hate this app

This is one of the worst apps I've ever used! I continue to have to make my payment over the phone because my app always has issues and either won't sign me on or says I don't have an account or makes me do everything over or is just stuck. With the technology today, there's just no excuse for this kind of app. It wouldn't even let me do Face ID for a while then finally did but still can't make a payment through it. I'm so upset this company bought my loan. The one I had before was so easy to use and so nice.

Android

Apr 13, 2024

This app is so trash. I should not have to change my password, and go through an entirely new login process every month, just to pay my loan. Keep it simple

Android

Apr 17, 2024

I allways have hard time to log in.

Newrez - Product Description

Easily manage your mortgage online with the Newrez app. View account details, choose payment options, access important documents, and more!

Download the Newrez app to:
- View a snapshot of your current loan, including account details, recent activity, and payment info.
- Check the status from application through funding.
- Make a one-time payment, view pending payments, or schedule recurring payments.
- Access statements and documents.

Who is Newrez, LLC?
Newrez LLC (Newrez) is a leading nationwide mortgage lender and servicer. As a lender, Newrez focuses on offering a breadth of industry-leading products, supported by a loan process that blends both human interaction and the benefits of technology into an unparalleled customer experience. Founded in 2008, Newrez is headquartered in Fort Washington, Pennsylvania and operates multiple lending channels, including Correspondent Lending, Wholesale, Direct-to-Consumer, Retail, and a network of joint venture partners. The servicing business operates through Newrez’s servicing division, which consists of its performing loan servicing division, Newrez Servicing, and its servicing division, Shellpoint Mortgage Servicing. Newrez is a member of the New Residential Investment Corp. family. More information is available at https://www.newrez.com/

NMLS #3013. Equal Housing Lender. Licensed in all 50 states. For our complete licensing information, please visit https://www.newrez.com/licensing-disclosure-information/

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