Quality degradation at Old Navy: Fun, Fashion & Value  
Users report higher volume of Quality Issues than usual
31
poor

Old Navy: Fun, Fashion & Value | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
16%
Android
6 Reports
iOS unitQ Score
iOS User Feedback
84%
iOS
31 Reports
User Feedback
84%
iOS
31 Reports
16%
Android
6 Reports
Old Navy: Fun, Fashion & Value - Latest Quality Issues
iOS
May 11, 2021
Needs to be fixed!
Anytime scrolling through clothing, it jumps all the way down to the bottom & continues to jump if I try to go back up.. definitely a bug that needs fixed! Especially if you're wanting people to spend their money at your company. Fix the problem.
iOS
May 11, 2021
App needs a lot of work!
The app always crashes on me and when I try to refresh the app it empties anything that was in my cart. I've ended up giving up and not ordering what I planned on ordering all the time. Hopefully they will improve their app!
iOS
May 10, 2021
Results reload while you’re scrolling! :(
In recent versions I've noticed that the results reload while I'm scrolling the list! This is super frustrating and I lose my place. Please fix this - I love shopping on the old navy app!
iOS
May 10, 2021
most recent update
This most recent update has really sucked, the app refreshes randomly while scrolling and then you cannot locate where you were previously. Please update it!!!
iOS
May 5, 2021
I like it but
Every time I have to sign in. It's not saving my user name or password, doesn't matter how many times I enable my finger print keeps asking me if I want to enable it.
iOS
May 4, 2021
Review
Love App but I do not seem to find my rewards.
iOS
May 3, 2021
Second worst app on my phone
This app keeps logging me out, and reminds me how to use the app every time I use it. Every freaking time. One of these days they're gonna fix these issues (which it seems everyone else has) but until then, I'm not bothering with this thing anymore.
iOS
May 2, 2021
Frustrating!
The app keeps kicking me out and it's super annoying to have to be signing in all the time!!!
iOS
May 2, 2021
Very buggy since the update
Ever since the update the app is constantly crashing & refreshing mid search. Please fix ASAP!
Old Navy: Fun, Fashion & Value - Product Description
You asked for a faster, easier way to shop Old Navy on your phone and we delivered. Our all-new and improved Old Navy app is a #musthave for shoppers on-the-go. 

• Discover: Explore our entire assortment, from covetable new arrivals to year-round classics across all departments.

• Find: Rockstar obsessed? Searching for a particular color? Find your next wardrobe must-have with our search and filter tools.

• Buy: Our updated, mobile-friendly checkout process lets you add faves to your bag and check out in seconds.

• Save: Easily find and apply our best offers and promos on the app. Access and redeem Rewards, Super Cash, and more with just a few taps. 

• Manage: Hey, Old Navy cardholders! It’s never been easier for you to manage your Gap Inc. credit cards. Check your balance, track Rewards and points, and pay your bill in our app’s Wallet section.

• Know: No more FOMO. Stay in the loop with instant alerts about offers and big sales. 

Download our shiny new app and see for yourself. 

Your feedback is important to us. Tell us what you want to see in the app by emailing us at mobileapp@oldnavy.com.  And stay tuned for new features on the way!
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