Quality degradation at OnStar Guardian  
Users report higher volume of Quality Issues than usual
64
poor

OnStar Guardian | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
77%
Android
34 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
10 Reports
User Feedback
23%
iOS
10 Reports
77%
Android
34 Reports
OnStar Guardian - Latest Quality Issues
Android
May 4, 2021
I can't get past the permissions, have tried several times, not worth it
iOS
May 2, 2021
Needs improved
Good app overall but ended up deleting it bc of battery drain. It absolutely drained my 12 pro max battery in record time.
Android
Apr 30, 2021
It seems to cant keep up. Some days it says the location has been the same for over 8 hours, which is untrue.
iOS
Apr 30, 2021
Location Service
It only shows my iPhone location. Not my vehicle location. When my vehicle goes missing, how am I supposed to track it?!?!?
Android
Apr 22, 2021
This app is horrible. The tracker doesn't work and it always reads permission off on my daughter's phone. I've uninstalled and still same glitches. Ok new problem! Will not update and daughter got lost this morning and I can't locate her because this app SUCKS!!
Android
Apr 22, 2021
Only issue im really experiencing is how fast it kills my phones battery, and sometimes the mapping isnt very accurate.
Android
Apr 20, 2021
Does not work.
Android
Apr 20, 2021
Buggy. Uninstalled and canceled service
iOS
Apr 17, 2021
Doesn’t work
Half the time it can't show what're our car is! Or it shows us one place when we are actually somewhere else!
OnStar Guardian - Product Description
THE POWER OF ONSTAR ON YOUR FAMILY’S SMARTPHONES. 

The OnStar Guardian™ app is the latest innovation from OnStar®, a name that has stood for safety for more than 20 years. Now, the power of OnStar is on a smartphone — for everyone in your family. 

With OnStar Guardian, you and up to seven other people will have access to OnStar Emergency-Certified Advisors, ready to help, 24/7. When you and your family download the OnStar Guardian app, you'll have a little peace of mind in the palm of your hand.

ONSTAR SERVICES ANYWHERE YOU GO 

Mobile Crash Response
The Guardian app is designed to use your smartphone’s sensors to detect a crash and alert an Emergency-Certified Advisor. The Advisor will call your phone and can contact First Responders and provide them with your location — all while staying on the line with you until help arrives.

Roadside Assistance
Have the confidence to let your family go anywhere — in any vehicle — knowing that OnStar is ready to help. Get a tow, a battery charge or help with a flat tire, or have your doors unlocked. You can even get fuel if you run out of gas.

Emergency Services
OnStar is there for you and your loved ones. The red Emergency button provides access to an Emergency-Certified Advisor 24/7. Our Advisors can assess a situation, provide help, contact 911 as needed and stay on the line until First Responders arrive. 

Location Status
Stay close to your loved ones, even when you're apart. You and each person you add to your plan can share their location with the entire group — and see locations right in the app. 

Visit onstar.com/guardian for details and limitations.

LIMITATIONS

OnStar Guardian app: U.S. and Canada only. Available on select Apple devices. Mobile Crash Response services are intended for use in select vehicles only and will not connect automatically. Service coverage varies with conditions and location. Service availability, features and functionality vary by device and software version. Active service plan (in Canada only), OnStar Guardian service plan (or OnStar Guardian service plan add-on), cell reception, GPS signal, and device data connection required. Terms apply. Device permissions are required for app to operate properly. OnStar links to emergency services. Device and app may not transmit all crash data. See onstar.com for details and limitations. Pricing and availability subject to change. You may cancel at any time by calling 1.888.4ONSTAR (1.888.466.7827). 

OnStar Emergency-Certified Advisors: Certified by the International Academies of Emergency Dispatch®. 

Location Status: Service is designed to locate compatible smartphones with Location Services permission enabled. Functionality varies by mobile device and plan. Data rates may apply. Terms and limitations apply. See onstar.com for details and limitations. 

Roadside Assistance: Roadside service provided by Allstate Roadside Services for vehicles only. Limitations and restrictions apply. Towing services have additional fees.

My Family: Up to seven additional individuals can be added to the “My Family” section within the app.
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