Quality degradation at Orbitz Hotels & Flights  
Users report higher volume of Quality Issues than usual

Orbitz Hotels & Flights | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-55 Points Past 7 Days
Category: Travel
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30-Day Trend
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Android unitQ Score
Android User Feedback
42 Reports
iOS unitQ Score
iOS User Feedback
46 Reports
User Feedback
46 Reports
42 Reports
Orbitz Hotels & Flights - Latest Quality Issues
May 11, 2021
The worst booking experience ever
I've booked an apartment, was charged 300$ immediately and got a confirmation. After that I was waiting for check inn details from the host who was unavailable. (orbitz transferred my booking to partners platform VRBO) So I couldn't get information and to check in.(address, apartment number, keys and etc) Customer care told me not to worry and wait check in time, when I was told them That my booking looks like scum. After 3 emails to Customer care support and 5 international calls(I'm not from USA)they still can't cancel my booking and make a refund. What I have at least: - was charged 300$ - didn't get an apartment at all - booked another one for last time and spend 525$ more - spent 45$ for international calls to customer care - had the worst experience ever, cause spent 1000$ for nothing
May 10, 2021
We lost an hour on this app texting with a computer, then a distracted customer service representative. American Airlines canceled our flight. Orbitz gave us credit but made it impossible to use for the same trip. .Wait time to talk to a human was three hours. They clearly plan on keeping our money. We scheduled the new trip with American cheaper than the original trip with Orbitz
May 10, 2021
Lost money
Why buy insurance if I cannot cancel the flight or change the ticket. Money wasted.
May 9, 2021
App not connected with orbitz database
Changing return trip was not possible with the app, and not easy with Orbits agent either. But even after the flight was finally changed, the app still shows old incomplete trip along with new and corrected one. If I try to go into the old one, to see what details it has, I just get an error “Something went wrong on our end”. But I cannot remove the wrong trip information.
May 9, 2021
Terrible customer service
I have been on the phone for hours trying to redeem an Orbitz flight voucher with no success. The customer service has been some of the worst I have ever experienced. I have gone through every length I can to try and redeem my flight voucher, and after talking to multiple agents who put me on hold indefinitely or hang up on me, no one is able to help. I am very disappointed with Orbitz after years of using them to book flights. Very unprofessional.
May 9, 2021
Absolutly ZERO cuztomer service besides a virtual agent who cant even give you a phone number to contact anyone. I have sat on hold trying to get ahold of a representiative for a week to end up never reaching anyone or any call back. App is great for anyone who dosnt run into any complications and needs to contact support otherwise you can say goodbye to all the money you spent on a room you atempt to cancle or are unable to get to.
May 8, 2021
Never any network
Every single time I have tried to use this app it says “sorry there's no network” for months it's said this. I don't even know why I still have this app. I fly weekly and this app hasn't helped me once.
May 7, 2021
I for days now have tried to unsubscribe to all your ridiculous daily emails. Next I contact yahoo to report your very bad service.
May 7, 2021
Looking up an itinerary doesn’t work for crap.
When searching for an itinerary the app requests that you enter the booking ID. When entering the booking ID then they ask for both the booking ID and the itinerary numbering the same field. If I put the wrong combination in it gives me an error message. Other times the search window just drops and nothing happens. I contacted the company and was told that an agent would be available in four hours. Pretty ridiculous!
Orbitz Hotels & Flights - Product Description
Use code APP15 for 15% off on select hotels in the app.

Free cancellation on most hotels. Because flexibility matters.

Orbitz is the #1 way to book travel on your mobile device. The Orbitz app lets you quickly and easily search and book flights, hotels, rental cars, activities. Plus, join Orbitz Rewards and start earning Orbucks on your flight and hotel bookings that you can instantly redeem on hotels in the app.

-App bookers earn 4% on hotels and 2% on air!  
-Plus find last-minute hotel rooms nearby and save 40% with mobile exclusive deals! 

- Last minute hotel bookings welcome and free cancellation available!
- Pay when you book or when you arrive at the hotel. 
- Find hotels around you on an easy-to-use map view.
- Review descriptions, photos and amenities from verified hotel guests.
- Securely store your payment details for easier and safe bookings.  

- Save even more on your flight with our combined one-way fares and get a single price for two separately issued tickets.
- Search and book round trip or one-way flights.
- Enter a departure date and destination, and your trip-ready. Book now!

- Search thousands of cars to find cheap, quality rentals. Save big when you book in-app!
- Plan round trip rentals from any airport in the world to make your vacation, holiday or getaway a total breeze.

- Attraction tickets without the lines.
- Book local tours.
- Book Airport shuttles.

- View your record locator, gate information, and upcoming trip details on the go.
- Plan your own vacation packages with activities, hotels, cars, and more.

APP15 coupon code Terms & Conditions
Subject to the restrictions set out in these terms and conditions, the 15% promotion code may be applied to a qualifying stand-alone hotel (not a hotel booking in combination with any other product such as flight + hotel, or flight + hotel + car) booked on a mobile device or the Orbitz app by June 30, 2021, for 1 or more nights for travel by December 31, 2021. Qualifying bookings instantly receive 15% off at check-out through the use of the promotion code. Customers are limited to one redemption of this promotion code and up to a maximum savings of $150 per booking. 

After one booking, this promo code will not be able to be used again, even if the booking is cancelled. Exclusions may apply and most major hotel chains are excluded. The promotion code cannot be redeemed against taxes, supplier fees, cancellation or change fees/penalties, administrative fees or other miscellaneous charges, which are the sole responsibility of the customer. Discounts are not redeemable for cash for any reason. Promotion codes are non-transferable, not for resale, and cannot be combined with other offers or used for any booking previously made. Any attempt at fraud will be prosecuted to the fullest extent of the law. Void where prohibited, taxed or restricted by law. Orbitz reserves the right to change or limit the promotion in its sole discretion. Usual booking terms and conditions apply (https://www.orbitz.com/p/info-other/legal.htm) and all bookings are subject to availability.

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