Quality degradation at Othena  
Users report higher volume of Quality Issues than usual
24
poor

Othena | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-28 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
72%
Android
100 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
39 Reports
User Feedback
28%
iOS
39 Reports
72%
Android
100 Reports
Othena - Latest Quality Issues
Android
May 5, 2021
I can't even login and I'm pretty sure I have the right password. Just in case I didn't I hit forgot password it says the link has been sent to my email, but I still have not got an email with a reset link. This app is awful and full of bugs.
iOS
May 4, 2021
Pfizer vaccine
I'm so happy I was able to finally get my vaccine and it was so easy. Right before I registered it showed me appointments I could choose from. I parked, walked and was getting my shot before I knew it. There was a bunch of people showing me where to go. The longest I had to wait was the 15 minutes after. If you haven't gotten your vaccine yet, just do it!
Android
May 4, 2021
Everything seemed to be working fine, until one day I found a UNKNOWN person added as my family and cannot delete it this person. WTH??? It must be in the system. This means I could possibly access that person's private personal information which is VERY CONCERNING!!
iOS
May 3, 2021
Othena vaccine app
The app seems user friendly. After playing around with it I am able to view my vaccination record from my first shot. Looks like I'm able to edit my own information on it as well. My second round is already scheduled which is nice.
iOS
May 1, 2021
Bad update
I updated the app and now it says no appointments available. When I go to the Othena website directly there are numerous appointments to choose from. Please fix.
Android
Apr 29, 2021
Force-scheduled my second appointment to a date my vaccination site (Soka University) will be closed. Won't let me reschedule due to "CDC guidelines." Screen orientation is locked in portrait mode, so a lot of text fields are truncated, with no way to expand them. As an Android app developer myself, all I can really say is that this app needs A LOT of work.
Android
Apr 28, 2021
App stops at Disclaimer page. More than 2 weeks and still no fixes. The app works on iPhone through.
Android
Apr 28, 2021
Worked fine for first vaccination. Opened it up for second and is stuck on disclaimer screen. Uninstalled, rebooted and nothing fixes it. Can't get past the disclaimer so app is now useless. Using a Galaxy S10 phone.
Android
Apr 27, 2021
For the first appt, the app worked ok. It never actually let me schedule the first appt through the app, I had to get onto my computer in order for it to show me open appointments. Then for the second appt, it kept crashing my phone. I had tried uninstalling and reinstalling it multiple times and it still won't open.
Othena - Product Description
Othena is authorized by the Orange County Healthcare Agency in Orange County, California for COVID-19 vaccination registration. 

Othena will be utilized to register patients for vaccinations at nearby clinics, making sure that they follow through with their second dose of COVID-19 vaccination.

After vaccination, Othena will allow patients to monitor any vaccination related symptoms through daily self-assessments.

Othena utilizes technology to advocate for patients' health. Othena's platform foundation is an AI-based, virtual assistant mobile application. The mobile application facilitates a patient’s engagement with daily assessments and regular communication with the healthcare team. Through technology, Othena optimizes providers' time, allowing for efficient and comprehensive patient care.
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