61
poor

PacSun | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
32 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
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Work at Pacific Sunwear? Unlock additional insights
Android unitQ Score
Android User Feedback
14%
Android
3 Reports
iOS unitQ Score
iOS User Feedback
86%
iOS
19 Reports
User Feedback
86%
iOS
19 Reports
14%
Android
3 Reports
PacSun - Latest Quality Issues
iOS
May 8, 2021
Awful website
The checkout process is awful. It tells you items are no longer available and then keeps them in your cart so you have to go back and remove them and restart the whole process over again. Then repeats it. There is no reason in 2021 why it should take over 20 mins to check out online. Absolutely ridiculous
iOS
May 1, 2021
I love it but there are issues
I love this app and this brand a lot. The styles are really up my ally, but sometimes the prices could be expensive. I would love to have a size chart since I have not seen any in the app. I also trie led to like an item but it glitches and unlikes the product, so I have to save it in notes and every-time I go back to look at the product, it's unavailable in my size or completely out of stock. It keeps glitching and slows down a lot. I looked online rather then the app and it is wayyyy better. Not all apps for shopping make a big difference, but I still recommend this brand and all the other brands it partners with.
iOS
May 1, 2021
Has some major issues
The heart/save for later doesn't work and sometimes it just doesn't let you add things to you bag even when they are clearly available.
iOS
May 1, 2021
This apps is useless
I like the clothing but whenever I added something in the chart, it disappeared right away. Super stupid
iOS
Apr 26, 2021
Disappointed
PacSun needs to get a group together and fix their app because it's always super slow and every time I try to shop on the app and I add items to my cart at least one item is not available and it doesn't tell me till the last second and they also never restock ever there have been a pair of jeans I've been waiting for for months like just take it off your website then because obviously you guys don't plan on restocking anything
iOS
Apr 24, 2021
Terrible App
This app is genuinely one of the worst shopping apps I have ever used. It constantly fails to add items to your wishlist or cart, signs you out of the app in the middle of an action, and removes things from your cart without notifying you. There is no indication of sold out items and the actual ordering process is awful. I had to consistently renter my information due to being signed out, items being unavailable (without my knowledge), etc. I ended up having to go to the website just for my order to process. It is not worth the trouble of downloading an app :/
iOS
Apr 22, 2021
Login
Your app will not let me login, my second day trying and it tells me there is a server error.
iOS
Apr 21, 2021
Love the store. Hate the app.
Too many glitches in the app. When I place items in my cart over time it multiplies the quantity of the item. As I am writing this review now the text is in white font so I can't see what I am writing. I have had to place an order three times for it to successfully transmit. Painful to use compared to other retail apps.
iOS
Apr 17, 2021
ok but has annoying problems
I haven't been able to save anything to my favorites which makes using these app kind of pointless. I have tried to re-download it a couple times but it still doesn't work.
PacSun - Product Description
The easy-to-use PacSun app elevates your shopping experience and provides you with the best selection of shoes, clothing, accessories, and home items. Download the app now to:

- Skip the lines and shop our online store with ease

- Be the first to know about new arrivals and exclusive collections that you won’t find anywhere else

- Manage your PacSun Rewards points, rewards, & activity

- Get notified of rewards and offers right on your phone

- Gain access to offers delivered exclusively through the app

- Add your favorite items to our convenient Wishlist feature

- Review your order history

- Locate your nearest PacSun store

Save while you shop by joining our PacSun Rewards program. Members enjoy these benefits:

- $5 reward just for signing up

- 10 points for every $1 spent

- $5 reward for every 1,250 points

- Earn extra points for things that you already do

- Exclusive offers and products—download now to learn more!

PacSun is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth. Curated just for you in Los Angeles, we serve up the latest styles for men & women from coveted brands including PacSun Denim, Pac Cares, FOG Essentials, Guess, Playboy, Kendall & Kylie, Lottie Moss, LA Hearts, John Galt, The North Face, Brandy Melville, adidas, Champion, Converse, Kappa, Vans, and more.

We want to hear from you! To send us your feedback or suggestions on ways to improve our app, please e-mail us at appfeedback@pacsun.com.
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