34
poor
Root: Better car insurance | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
75%
Android
43 Reports
43 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
14 Reports
14 Reports
User Feedback
25%
iOS
14 Reports
14 Reports
75%
Android
43 Reports
43 Reports
Root: Better car insurance - Latest Quality Issues
Android
Apr 14, 2024
I'll come back and update once my driving period is finished but as of now, this app KILLS your battery. My phone use to go all day charged now it barely makes it til noon before it needs charged!
iOS
Apr 16, 2024
Top score, Top Price
The app gave me a 9/10 driving rating and offered me a premium double what I paid to traditional auto insurance. This is a data mining scam. Don't even bother giving them your data.
Android
Apr 16, 2024
Some of the most GARBAGE INSURANCE out there. I've been dealing with a hit and run claim for almost a month now with little to no help from Root. The adjuster is incompetent and does not provide any helpful information. I've called and left messages daily with no response. They only have call centers with no helpful information. I've been asking to speak to a manager for 3 weeks now and had nothing. I'd give this company ZERO stars if I could.
iOS
Apr 17, 2024
Terrible
Verry low discretion with certain things
Android
Apr 17, 2024
After using Root Insurance for 8 months, I have mixed feelings. The first six months went smoothly, but the recent policy renewal has been a disappointment. My premiums skyrocketed without any clear explanation, and when I called customer support, all I got was a vague "market adjustment" excuse. To add insult to injury, updating my address cost me an extra $70. Seriously, who charges for a simple address change? Again, the response was just "market adjustments." It's frustrating that there are
Android
Apr 18, 2024
It's ok. The only problem is it will rate your driving regardless if ur actually the one driving or not. Example: ur a passenger, taking a uber or even walking , but if u turn ur location off it bothers u to turn it back on or ur payments will go up.Besides that it's easy to use. Not the most accurate, they say it may notify u but it recognizes ur not driving, but I was a passenger an it took a point off for phone usage. In response like I said it literally penalize u for waking to fast
Android
Apr 18, 2024
EDIT: The cost constantly increases even with a clean record. Dropping this service here shortly.
Android
Apr 18, 2024
Doesn't work
Android
Apr 19, 2024
Thought it was nice, they say it's cheaper and a better experience. Though we have full coverage with another insurance. This insurance was not only more expensive for basic insurance with excellent driving according to the app. But rates the driving even if you aren't the one driving. Contradicting their statement saying they know if you're driving or in passenger seat. Would not recommend this insurance to anyone
Root: Better car insurance - Product Description
Root is the car insurance for good drivers like you. Unlike other insurers, Root uses powerful tech to make car insurance easy, fast, and affordable. How do we do it? Our app is so smart, it actually gives you discounts based on how you drive. That means the safer you are, the more you can save. With smarter tech, better rates, fast claims, customizable coverage, and everything in an app, Root is the insurance good drivers deserve. See how much you could save with auto insurance that’s smarter, faster, simpler, and better—download the Root app today. Learn more at: https://www.root.com ------------------------------------------------------------- Why choose Root car insurance? • Over 1.5 million drivers already have Root. • Rated “Excellent” on Trustpilot • Carvana Trusted Partner • Featured in Forbes, TechCrunch, Wired, The Washington Post, and Fortune Magazine Everything you get with Root • Earn the price you deserve based mostly on how you drive • Manage everything all in an app • Personalize your coverage • File a claim in minutes • Get 24/7 Roadside Assistance ------------------------------------------------------------- Root renters insurance: If you rent your house, condo, or apartment, you can get renters insurance starting at just $6/month. It covers your stuff when it's in your home and when it’s not (like your suitcase in a hotel), damage to your stuff from smoke or fire, a place to stay if your home is too damaged to live in, and even medical expenses if someone gets hurt in your home. And, it’s surprisingly cheap. Bundle with auto and have everything you need right in the app. ------------------------------------------------------------- Root Home Insurance: Get personalized protection for you, your home, and your belongings with Root Home. Your Root Home policy allows you to customize your homeowners coverage to best fit your needs, with easy payment setup and 24/7 customer service. Save on your homeowners insurance when you bundle with auto—it’s simple and convenient to bundle right in the Root app. ----------------------------------------------------------- Disclaimer for quotes: WE RESERVE THE RIGHT TO REFUSE TO QUOTE ANY INDIVIDUAL A PREMIUM RATE FOR THE INSURANCE ADVERTISED HEREIN. Disclaimer for savings: Based on savings reported by actual customers who purchased a new Root policy between October 2019 - July 2020; changes in coverage levels not evaluated. Disclaimer for savings, NE and CO customers only: Savings compared to Root rate without completion of test drive. Actual savings vary by channel of sale, test drive score, and rating factors. Disclaimer for coverage: Coverage is available in the event of a covered loss. Exclusions may apply. Not available in all states. By submitting a review for Root Insurance to the app store, you are granting Root the right to utilize, publish, and distribute, without limitation, for advertising, marketing, or commercial purposes, without any payment to or further authorization by you. Copyright ROOT 2022. ROOT is a registered servicemark of Root Insurance Company, Columbus, OH. Telematics is not used and resulting represented savings are not applicable in California. Referral program also not applicable in California. Visit joinroot.com/califaq for more information. Roadside Assistance purchased as separate coverage in CA.
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