Quality degradation at Safeway: Grocery Deliveries  
Users report higher volume of Quality Issues than usual
77
fair

Safeway: Grocery Deliveries | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
77%
Android
133 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
39 Reports
User Feedback
23%
iOS
39 Reports
77%
Android
133 Reports
Safeway: Grocery Deliveries - Latest Quality Issues
Android
May 5, 2021
Not all products on shelf are in the app, and not all products on the app are in shelf. Also, the aisle finder is not useful as it is. Better to not offer it than have the expectation and it not be fulfilled.
Android
May 5, 2021
Delivery was made, notified groceries were left after driver was leaving. Not available item has yet to be adjusted from account. Charged estimate $188.+; actual bill was $163.+. Credit back to Visa account. Also once delivered i received a text that said.my order wasn't delivered after it was.
Android
May 4, 2021
store system not properly working
iOS
May 4, 2021
Only works on Apple products
The safeway app only works on Apple products, it is not available on any of my Android devices.
Android
May 4, 2021
This app is surprisingly well designed. Slightly less user friendly than Instacart, much better than any other grocery apps I've tried, including Amazon's. Would like better sorting abilities and more thorough product descriptions. Sometimes unclear if you're ordering 3 potatoes or 3 lbs, and it seems like the order pickers interpret it both ways. Things tend to be out of stock and you don't find out until your order shows up.
Android
May 4, 2021
I've been using the Safeway Delivery Service since last October, about 2-3 times per month. I moved into an upstairs apartment with 17 steps, but whose counting. I need the railing, so carrying groceries is awkward, to say the least. I've had a different driver each time, but they have all been wonderful. Thank you Safeway for facilitating this service. ❤
Android
May 3, 2021
I really love the app, would love it if I can heart some items and for every store to have EBT option only certain stores have it other then that love it.
iOS
May 3, 2021
Have a problem
The ordering and pick up are a breeze! No problem! However, my “just for U “ is my land line which works fine when I'm in the store shopping. However, there's no place for anything but a cell when placing an online order so I don't get the discounts. Calling 1-800-Safeway is a joke! That's what I was told to do to update to my cell . Can't ever get through to make the change. How hard would it be to put a space on the form for the “just for U” number?
iOS
May 3, 2021
The app is non-functional
Tried to order but the home page keeps spinning. And when I move across sections of the app it loses my cart items. Can't even get to the deals/coupons without the app losing my cart items. I don't think they test their own app…
Safeway: Grocery Deliveries - Product Description
Shop fresh groceries online delivered directly to your door today. FREE delivery on your 1st order.

No need to outsource your favorite Safeway grocery deliveries anymore! The brand you trust now delivers!

Make shopping easy with the Safeway Grocery Delivery app. 

 

We deliver fresh food and household items on the same day. Our shoppers will handle your fragile items with great care.

 

You can also pick it up

Simply place the order on the app and choose where you’d like to pick it up from.

 

Contactless grocery delivery and pick up

Order safely from your home and get your groceries delivered to you the same day.

Find your favorite products

Get fresh produce picked with quality in mind delivered to your door. Don’t forget essentials, snacks, and other household items!
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