Quality degradation at Serve  
Users report higher volume of Quality Issues than usual
57
fair

Serve | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-17 Points Past 7 Days
Category: Finance
Work at HI Technology Corp? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at HI Technology Corp? Unlock additional insights
Android unitQ Score
Android User Feedback
92%
Android
47 Reports
iOS unitQ Score
iOS User Feedback
8%
iOS
4 Reports
User Feedback
8%
iOS
4 Reports
92%
Android
47 Reports
Serve - Latest Quality Issues
iOS
Mar 11, 2024
Hacked
I used to love this app it was my go to and wish it still was with 0 load charge 0 spend doesn't cost next to nothing to use.... With that said something went wrong somewhere because I have been hacked 3 times now and not happy with it especially when it comes to customer service it has to be the worst mostly in part that I don't know what they are saying half the time and they act like you hacked your own account somehow when clearly there is a whole new email address on my account that has never been there before and do you think they deleted it even when I told them that was the hackers email address not once nor twice not even 3 times which again I was told that it was deleted again so I am going to keep minimum balance in the account until I know that it is safe to use again! Not sure what the issue is with hiring English speaking employees God knows there is enough people out of work in the USA an don't understand why it is outsourced to other countries especially something as important as your money hard earned money!
Android
Mar 13, 2024
This was my second and last year I'll use Jackson Hewitt tax service. My tax representative was very unsure of herself and what she was doing and was unable to answer very basic questions. I was charged more than half of my expected refund for services provided. Ridiculous to change almost $600 to file simple returns with one W-2. Do not recommend and will not use the services again. And I hate that serve charges a monthly fee just to have the card. I'm done with both.
iOS
Mar 14, 2024
Scam
Don't use this at all. It scams you of your money. Registration is so buggy and bad. It couldn't allow me to make an account despite all accurate information and the fact that I'm older than 18. When I reput in the user that i wanted to use 5 mins later. It says that there's account with that user. Like HOW I COULD USE THAT USER A MINUTE AGO AND NOW ITS TAKEN? I checked my email if I actually created an account and no notifications. This app is a scam. Their service is so bad with no actually support (automated voicemails and no actually 24 hour service). If I were you I get a debit card from a actually bank instead of these. Out of all of my times experiencing and looking into apps that can provide debit cards. This is genuinely one of the worst app I have encountered in my life. Don't use unless you want to get scammed.
Android
Mar 16, 2024
A Very Difficult Piece of Trash to Battle
Android
Mar 18, 2024
just wish Serve offered overdraft like chime and everyone else 🤦🏽‍♀️ not saying everyone needs to overdraft all the time, but hey life hits a little different when your a single parent and stuck between paydays. I think I shoulda stuck with chime and my regular bank. but the app works just fine just not enough is offered to your customers
Android
Mar 21, 2024
Terrible temporary card. Can't get anyone on the phone and couldn't get my balance anyway, shape or form without calling them and the app sucks.
iOS
Mar 25, 2024
Randomly locks funds w/o warning
I had my refund deposited and one day my funds were locked without warning. Getting through to speak to a representative was almost impossible then we could hardly understand each other. I never received a permanent card after inquiring multiple times so I just removed all funds. They charge for random little things whether it's adding the card to another account. Such a hassle I won't be dealing with again.
Android
Mar 26, 2024
Customer service is terrible I've been a customer for over 10 years and the only reason I keep it is for early pay. Can never receive proper information or help.
Android
Mar 27, 2024
I have not received my serve card in the mail and I can not get a hold of customer service to help me resolve my issues. I am now locked out of my account and can't get to my tax refund at all!
Serve - Product Description
WHAT IS SERVE?
Serve is a financial Account  with no credit check, no minimum balance, and no hidden fees. With a suite of options to choose from, Serve allows you to handle your money with ease. Our Accounts give you tools to help you budget, flexibility to spend online or in stores, and many conveniences including easy access.

Visit us at serve.com for more information 

HOW THE SERVE MOBILE APP WORKS:
• Easily manage your Serve Account on the go, wherever you are! 
• Log into easily access your Available Balance and view the details of all your active and completed transactions

MONEY IN:
• View your Direct Deposit information
• Easily add money directly on your mobile device using Mobile Check Capture
• Request money from other Serve Cardholders 

MONEY OUT:
• Send money to other Serve Cardholders
• Use your Serve card to make purchases online or in-store

BRANDS YOU CAN TRUST
• Our partners American Express® and Visa® bring the reliability you need and the value you deserve 
• We work hard to keep your information and money safe and secure
• Our 24/7 Customer Service representatives are there for you, day or night
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners