Quality degradation at Shipt: Same Day Delivery  
Users report higher volume of Quality Issues than usual
52
poor

Shipt: Same Day Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-31 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
71%
Android
132 Reports
iOS unitQ Score
iOS User Feedback
29%
iOS
54 Reports
User Feedback
29%
iOS
54 Reports
71%
Android
132 Reports
Shipt: Same Day Delivery - Latest Quality Issues
Android
May 5, 2021
Works well but slow to respond when selecting products. Needs to be enhanced
Android
May 5, 2021
I am a great fan of the Shipt service, and I tell everyone I meet that they should investigate it. I use the service primarily with the Meijer stores here in Michigan, and my chief frustration is that not all the products that are available in the store are listed within the app. Frequent communication with the person who is shopping for you is essential to getting just what you want. But I have used this for several years, and I am SO grateful that this service exists!
iOS
May 4, 2021
Facebook login doesn't work
Can't log in from Facebook. Works on every other device. Got replies from 5 different support reps all giving me the same "invalid credentials" help article without reading my email with my actual issue. Seems like no matter what, you will get a different support rep every time you reply to them, so they have no context of your issue. Worst support I've ever received, and I used to have satellite radio!
Android
May 4, 2021
It's a three tries and three different shoppers for me to finally get two simple items. It would have been easier to go into the store and bring it home myself.
iOS
May 3, 2021
Convenient, but...
So, Shipt is nice for what it is. The shoppers are usually very kind. Of course store prices are upped for convenience and whatever, but my main issue is that when I order I pick a certain delivery window for a reason, but EVERY TIME, my order is delayed for at least an hour. They need to get their stuff in order especially for those who pay for a membership. Not renewing again this year for these reasons. I'm glad a service like this exists, but there could be improvements.
iOS
May 3, 2021
Disappointed
After downloading I began looking through the target inventory and for some odd reason it only shows me canned goods and boxed goods nothing fresh no bananas no ground beef only packaged items and after speaking to a rep they did not fix my problem, it was more of a Oh I see the problem too (but didn't have a fix) so until that changes this app gets one star and yea I have 2 phones on my other I have no problem with the app so what's the problem?
Android
May 3, 2021
I have been trying to cancel my subscription but it will not happen and it will not let me and it comes out of my account. I hit the cancel, I have eliminated The app.
Android
May 3, 2021
This app is awesome! My father had to leave the country for a funeral, and we didn't have a car(or driver) without him, and we just ordered the groceries, and they sent someone to pick up our groceries and do all the shopping for us, then they delivered it to our doorstep, and our shopper was really great, every time that the store had multiple options , they sent me a picture asking if I wanted to change or substitute for something different.
Android
May 3, 2021
I used Shipt for the first time on vacation. We had no car with us and grocery stores were not nearby, so we needed groceries delivered. I scheduled a delivery from Shipt 24 hours in advance. At the exact time it was supposed to arrive, I received a text that it would be rescheduled for 12 hours later, at a time I would not be available. Then it was rescheduled again after that, leaving us with zero food for over 36 hours. Customer service couldn't offer any solutions. They took my money though
Shipt: Same Day Delivery - Product Description
Shipt brings the store to your door with same-day delivery on grocery products, household essentials, beauty supplies, and more.

Shop from neighborhood retailers and a professional shopper will handpick and deliver your order, exactly how you want it. And with delivery in as soon as an hour, Shipt saves you time – whether you’re planning a special lunch or dinner, or just need a fresh snack.

Browse millions of fresh grocery products, household essentials, alcohol items,* and more from stores you trust like CVS, Harris Teeter, H-E-B, Meijer, Petco, Target, and more.

Schedule same-day delivery, pay, and tip – all in the app.

Leave special grocery instructions so your shopper gets exactly what you need, like a perfectly ripe avocado.

Get access to member-exclusive savings and shop with rewards programs, including mPerks and Costco memberships to save even more.

Save time and place orders easily with go-to grocery lists and favorite items – members save an average of 8 hours a month using Shipt.

Enjoy free same-day delivery on orders over $35.

Have a question? Our 24/7 hour support team is ready to help.

The Shipt app makes shopping easy – it’s compatible with Apple Pay so you can pay with one touch, and can be used with any Apple device, like your iPhone or iPad.

Get same-day delivery on grocery items and more – download the app to try today!

*Alcohol availability varies by location. You must be 21+ with a valid ID to order or receive alcohol.
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