57
poor

Sideline: 2nd Line + Pro Tools | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Business
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
78%
Android
35 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
10 Reports
User Feedback
22%
iOS
10 Reports
78%
Android
35 Reports
Sideline: 2nd Line + Pro Tools - Latest Quality Issues
iOS
May 4, 2021
Sideline developers need to be fired already!
The App Preview looks nothing like the actual app. Hire more competent developers who don't take over 3 weeks to fix app glitches preventing you from adding Team Numbers! Cancelling this app after 5 years of use, and switching to another company. Sorry your company can't figure out how to make a functional app all the sudden! Very sad!
Android
May 4, 2021
App is still lackluster with nothing over GV.
Android
May 4, 2021
UPDATE: Sideline is almost ... WORTHLESS. I've been a PRO ($2.99 monthly) for 5+ years. Each text bubble is limited. When you can't add characters, you continue with new balloon. Calls are often not received. Adding a to text is insane. Was once a decent co., now customer care of totally absent. Calls are OK, calls drop and sound is often tinny or just sounds terrible. Will be deleting.
iOS
May 2, 2021
Glitches non-stop
If you are looking for an app that runs smoothly and doesn't freeze the page every time you click on something... this is not the app for you.
iOS
Apr 29, 2021
Complaint going to the Ohio state attorney generals
I would've been content to leave my phone number here but then I asked about information on my account and I was refuse the information they wanted 1999 to give it to me. And then when I said well what if I wanna move my number they said I have to pay. In the state of Ohio you cannot charge somebody to move your phone number. I've sent them the information and the attorney general website which I will be filing a complaint and I'm going to file a complaint with Apple! I would've been content to leave my number here but now they're holding it hostage. NOT GOING TO HAPPEN. I'm letting everybody I know my personal experience with this company!!
Android
Apr 29, 2021
Garbage. Non stop issues. Missed calls. Pics not saving to gallery. Did all their troubleshooting. Still the same issues. What am I paying for? I'm cancelling after this month. You charge way too much and provide way too little.
iOS
Apr 26, 2021
Good in theory but flaws
I've used it for almost a year. Although customer service is typically quick to respond, I've had glitches intermittently where the app won't ring for my team members or other issues with the incoming calls not being able to be silenced from my phone. The only way to silence it is to block it. Now, I can't add a new hire as a team member and this impacts my ability to use it for my business. I'm now getting vague answers and last was told it would be corrected by Friday. That was 2 days ago. I'll be looking for an alternative ASAP.
iOS
Apr 24, 2021
No outgoing calls
I have not been able to make outgoing calls for some time now. Cannot find any tech support. I already prepaid for a year.
Android
Apr 22, 2021
This app has horribly affected our business. We get "missed call" notifications even though our phones never rang, text message notifications hours and DAYS after they've been sent, and apparently our phone number has been sold to marketers because when the calls do come through, we are being bombarded by sales calls and bots nonstop.
Sideline: 2nd Line + Pro Tools - Product Description
With 11 million downloads and counting, Sideline is the easiest way to separate work and personal communication on one device. A dedicated work number keeps your business calls, texts, and voicemails in one place. Professional tools help you manage contacts, engage customers, be productive, and grow your business. 

Use Sideline to:

MISS FEWER OPPORTUNITIES
If you miss a call, Auto-Reply sends clients or customers a customizable text.

LOOK LIKE A LOCAL
Search and find a local area code for your business phone number.

BUILD YOUR IDENTITY
Search custom numbers such as “(555) PET-SHOP,” or “(555) FLOWERS.” 


TEXT WITH CUSTOMERS
Text-enable your business with unlimited SMS, MMS, and group texts.

STAY CONNECTED WITH UNLIMITED CALLS 
All calls are cellular (not VoIP), so your 2nd number is just as reliable as your 1st.

COLLABORATE AS A TEAM
Split one number with multiple devices to make your team more responsive.

IDENTIFY WORK CALLS
Custom caller ID shows when calls are for work so you can answer like a pro.

RECORD A PROFESSIONAL VOICEMAIL
Record a separate greeting for your business.

INCREASE INCOME WITH SMS MARKETING*
Broadcast text promotions, offers, or announcements to lists of customers.

SCHEDULE TEXT REMINDERS*
Remind clients or customers about upcoming meetings and appointments.

EASILY MANAGE CUSTOMERS*
Identify new callers, save contact details, and take notes after customers call.

CREATE KEYBOARD SHORTCUTS*
Save and reuse messages you frequently send to customers.

READ YOUR VOICEMAIL
Conveniently read voicemail transcriptions as a text.

BYO-NUMBER
Transfer (or port) an existing number from another device or landline.

MANAGE COMPANY NUMBERS
Assign phone numbers to employee devices from the Enterprise Dashboard.

TEXT FROM THE WEB
Access your Sideline number online and text from the desktop.

CREATE WORK-LIFE BALANCE
Send Sideline calls directly to voicemail on nights, weekends, or holidays.

*Sideline Pro Subscription Required
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SUBSCRIPTION DETAILS
Sideline is a paid service. Subscriptions are automatically billed monthly or annually to your iTunes Account and auto-renew unless you turn off auto-renew at least 24-hours before the end of the current period. Payments are charged to your iTunes account upon confirmation of purchase. You can turn off auto-renew or manage subscriptions in your iTunes & App Store account settings. Cancellations take effect at the end of the active subscription period. Any unused portion of a free trial period (where available) is forfeited when purchasing a subscription.
Terms of Service: https://www.sideline.com/terms-of-service/
Privacy policy & terms of use: http://www.pinger.com/privacy-policy
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