16
poor
SmartRent | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-22 Points Past 7 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
53%
Android
28 Reports
28 Reports
iOS unitQ Score
iOS User Feedback
47%
iOS
25 Reports
25 Reports
User Feedback
47%
iOS
25 Reports
25 Reports
53%
Android
28 Reports
28 Reports
SmartRent - Latest Quality Issues
iOS
Apr 14, 2024
Current App Issues as of April 2024
The app is out of sync with real time. I verified that the app is currently updated and it still does not work. The app stopped showing current activity and keeps saying my door is unlocked. I had to rush hm and find that it wasn't true. FIX THIS ISSUE ASAP
Android
Apr 14, 2024
It used to sometimes work. Now it never does.
Android
Apr 15, 2024
I've had problems with this app since day 1 of moving into my apartment. I like the lock/unlock feature. But it always flips to locked to unlocked. Please fix.
iOS
Apr 15, 2024
Poor service
It's more time that you say you're not available at the moment than what's actually available
iOS
Apr 15, 2024
Trash app
Locks me out when I give the correct code
iOS
Apr 16, 2024
Cannot Connect to The door
horrible system set up
iOS
Apr 16, 2024
thermostat doesn't work
my apartment complex switched over to SmartRent so i didn't really have a choice. so far i've noticed that the thermostat controls don't work half the time, not just on the app but on the wall thermostat as well. i can change it to heat and up the temp and it just doesn't kick on, very frustrating when you wake up at 5 am freezing and the heat won't turn on. the lock on the front door has also jammed a few times in the couple months we've been using SmartRent but at least the app tells you when the door is jammed. there is no warning about the thermostat not working, been waiting 20 minutes so far for the heat to kick on and still nothing.
Android
Apr 17, 2024
barely works at best!
iOS
Apr 17, 2024
Forced upon us, keys taken away
Our apartment forced this migration and took away our keys. Now we have to fish out our phones, unlock them, find the app, launch it, and chose the front door “unlock” instead of just inserting a key and turning it. Cell reception is horrible at our building so the result will be spotty. No watch app!? No way to unlock the door by Siri commands? No backup power system on the lock? No response to CCPA privacy requests? Boo.
SmartRent - Product Description
Welcome to SmartRent! The SmartRent App, designed with your experience in mind, puts comfort, control, and convenience in the palm of your hand. With custom controls, settings and more, it makes “there’s no place like home” ring even truer. You’ll love the ability to: - Lock and unlock your door or adjust your thermostat from anywhere - Create custom schedules for your thermostat to save money and energy - Grant unique, time-bound access codes to family, friends, and service providers - Set up automations to simplify daily routines - Issue voice commands with Amazon Alexa and Google Assistant - Be alerted immediately of possible leaks in your home - Review your lock activity to see when guests or maintenance visited - Link your Ring account for one less app to manage - And more! Download the SmartRent App and start customizing your smart home! SmartRent - Opening Doors To A Smarter World
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