52
poor

SunTrust Mobile App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
95%
Android
381 Reports
iOS unitQ Score
iOS User Feedback
5%
iOS
19 Reports
User Feedback
5%
iOS
19 Reports
95%
Android
381 Reports
SunTrust Mobile App - Latest Quality Issues
Android
May 14, 2021
Most of the time I can't open it
Android
May 13, 2021
Never can access the app
Android
May 13, 2021
Will not load how can I pay my bills?
Android
May 12, 2021
Shuts down everyday at night. Always some sort of issue...
iOS
May 12, 2021
Disappointed
As a corporate bank you'd think they'd be on top of everything but it always seems like transactions are delayed and the app is always being worked on. Definitely changing banks. They screwed me too many time already.
Android
May 12, 2021
Never locks up, everything is smooth and easy to navigate.
Android
May 12, 2021
I use to think this was a great app not anymore. The app will not even open up my screen turns off and it still hasn't opened. I have updated it uninstalled it and reinstalled the app too no avail. I just login to the online banking and that is no help. My wife and I already have an account with another financial institution so I guess we will just close out our account with SunTrust/Truist.
iOS
May 12, 2021
DONT BANK WITH SUNTRUST
Suntrust is a horrible bank, I made 4 disputes and email them all the documents they asked for and 2 weeks go by and I still haven't received any money back. So Therefore The Problem was never resolved!!
Android
May 11, 2021
Not a fan of getting the text messages for the extra security it should already be secure.
SunTrust Mobile App - Product Description
The SunTrust Mobile App is optimized for your Apple device and is specifically designed to provide quick and secure access to your personal accounts.  You can make payments, transfers, and mobile deposits, view account balances and account activity, send money via Zelle®, as well as search for ATM / branch locations. Read further for details and other important information.

To get started, download and launch the app.  Then sign on with your SunTrust Digital Banking User ID and Password.  It’s that simple.

ACCOUNT ACCESS
-View your personal account balances quickly without signing on
-View your personal account balances for Checking, Savings, Credit Cards, Lines of Credit, Access 3, Installment Loans, Mortgages and select SunTrust Investments Services, Inc. accounts
-View summary information for CDs and IRAs
-Suppress paper statements for eligible accounts
-Search up to 180 days of your personal account transaction history 
-Open a new account
-View and activate SunTrust Deals

TRANSACTIONS
-Make mobile deposits (if eligible, limits apply)
-View and pay your bills
-Make immediate, future-dated and recurring transfers
-Make immediate payments and future dated payments to Installment Loans, Lines of Credit Access 3, & Mortgages
-Make one time immediate advances from Lines of Credit &  Access 3 including 3 advance options
-Create email and text alert preferences for DDA accounts activity
-Send money using Zelle® to almost anyone in the U.S. with an email address or U.S. mobile phone number
-Enable overdraft protection and overdraft coverage

CREDIT CARD
-View credit card balances and transaction history
-Make credit card payments (if eligible)
-Initiate cash advances from your credit card (if eligible)
-View credit and cash advance available balances and limits (where applicable)
-View and redeem point and cash rewards (if eligible)
-View FICO score (if eligible)
-Temporarily lock and unlock Consumer Credit Card 
-Ability to single sign-on to credit card rewards site
-Create email and text alerts for credit card activity

LOANS and LINES
-View balances and transaction history
-Make payments (if eligible)
-Request advances (if eligible)
-View detailed account info and advance details (where applicable)

ACCESS & AUTHENTICATION
-Retrieval of your user ID 
-Reset a forgotten password
-Change user ID 
-Change password
-Change security question and/or answer
-Enable Touch ID or Face ID (if eligible) 

ATM / BRANCH / CONTACT US
-Search for ATMs using an address or your current location
-Search for branches using an address or your current location
-Get help and find SunTrust contact information

SunTrust is committed to the security and protection of your financial information.  Our Mobile Banking services are backed by our Mobile Banking Guarantee.  For more information concerning security and privacy or to view the Mobile Banking Guarantee, visit 
https://www.suntrust.com/FraudAndSecurity/FraudProtection/MobileGuarantee.

*SunTrust does not charge a fee for the use of SunTrust Mobile Banking.  If you do not already have the appropriate plan with your wireless carrier, normal text or data rates will apply.  If you receive a suspicious message, please report the incident to abuse@suntrust.com.

SunTrust Bank now Truist Bank is an Equal Housing Lender. Member FDIC.

©2020 Truist Financial Corporation. 

SunTrust, the SunTrust logo, and Truist are federally registered service marks of Truist Financial Corporation. All rights reserved.
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